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Govtech Jobs (NOW HIRING)

Granicus

Associate AI Solutions Advisor

$100K - $110K/yr

Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal ...

Granicus

AI Solutions Advisor

$128K - $158K/yr

Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal ...

Urban SDK

Account Executive

Jacksonville, FL · On-site

The ideal candidate is a consultative seller with strong experience in SaaS sales (GovTech preferred) who can clearly articulate the business and operational value of data-driven decisions and the ...

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How much do govtech jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for govtech in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Govtech?

To thrive in Govtech, you need a solid foundation in public sector processes, digital transformation, and IT project management, often backed by degrees in information systems, public administration, or computer science. Familiarity with government platforms, cybersecurity best practices, cloud computing services, and certifications such as PMP or Certified Government CIO is common. Strong analytical thinking, collaboration, stakeholder communication, and adaptability to regulatory changes help professionals excel in these roles. These skills are crucial for delivering innovative, secure, and efficient technology solutions that serve public needs and comply with regulatory requirements.

What are some typical challenges faced by professionals working in Govtech?

Professionals in Govtech often face the challenge of balancing technological innovation with strict regulatory and compliance requirements unique to the public sector. Navigating complex procurement processes, managing legacy systems, and integrating new solutions with existing infrastructure are common hurdles. Collaboration with multiple government agencies and stakeholders—each with their own priorities—requires excellent communication and project management skills. However, overcoming these challenges can be highly rewarding, as your work directly contributes to improving the efficiency and transparency of public services for citizens.

What is a Govtech?

A Govtech job involves using technology to improve government services, operations, and public sector efficiency. Professionals in this field work on digital transformation projects, cybersecurity, data management, and citizen-facing applications. Roles can range from software development and policy advising to IT project management and innovation strategy. The goal is to modernize government systems, enhance public service delivery, and ensure transparency through technology.

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Govtech jobs near you
Infographic showing various Govtech job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 87% In-person, and 13% Hybrid job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

Support Coordinator

Schneider Geospatial

Indianapolis, IN • On-site, Remote

Full-time

Posted 19 days ago

Job description

About Schneider Geospatial 
Schneider Geospatial is a leading PE-backed GovTech SaaS company modernizing how governments serve their communities. Our GIS-based GovTech solutions power over 1,000 local governments across 34 states, reaching more than 32 million citizens annually. We help public agencies streamline parcel management, permitting & licensing, and asset management, making government more transparent, efficient, and citizen focused. 
 

Recognized multiple years as a Great Employer to Work For, we blend a purpose-driven mission with the innovation and agility of a high-growth software company. Schneider Geospatial has also been named to the GovTech 100 for four consecutive years, recognizing the most innovative and impactful companies serving state and local government.


The Schneider Geospatial Support Coordinator serves as a front-line team member providing excellent remote customer service for clients and end users of our SaaS and desktop software products. This role will triage incoming support requests and facilitate communication to ensure customers are receiving an optimal service experience from initial contact to resolution of their support case. 

What you can expect in the role
  • Direct engagement with client organizations and their users related to any technical support cases they have opened with our team.
  • Be on the frontlines of modernizing government organizations with advanced software technologies.
  • Ability to work collaboratively and communicate effectively with team members.
  • Manage customer interactions by telephone, both in response to customer inquiries and through proactive outreach.
Responsibilities
  • Respond to client calls and emails in a timely manner. 
  • Triage, prioritize, and assign customer support cases to qualified Support Specialists.
  • Support case tracking, documentation, and status reporting to clients.
  • Proactively follow-up with customers on support cases waiting on customer responses.
  • Monitor open support cases and assist Support personnel with communication and coordination to resolve cases in a timely manner.
  • Provide direct product end-user support and resolution.
  • Ability to verbally communicate clearly with client over the phone in the English language. 
  • Good written communication and grammar skills (in the English language) are highly important. 
  • Establish active listening, empathy, professionalism, clear verbal communication, appropriate questioning techniques, accurate documentation, and timely follow-up to ensure customer confidence and issue resolution.
Qualifications
  • BA/BS or Certificate in GIS, Geography, MIS, Communications, Business Administration, or a related field; or a relevant combination of education and experience.
  • GIS software experience is preferred.
  • SQL experience is preferred.
  • Strong desire to successfully and enthusiastically support software that is being used to solve customer problems.
  • Experience with local government (county and municipal) operations, especially pertaining to permitting, infrastructure and asset management, land records, or fleet management services, is a strong plus.
  • Experience with Schneider Geospatial's software products is a strong plus.

Successful Support Coordinators will have future opportunities to pursue numerous career paths in our organization, depending on interests and skillset, including business development, project management, consulting, software testing/QA, and product management. 


Equal Opportunity 
Schneider Geospatial is an Equal Opportunity Employer. We welcome candidates from all backgrounds and believe that diversity strengthens our team, fuels innovation, and drives success. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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