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Front Office Operations Manager Jobs (NOW HIRING)

Hilton Austin Airport

Front Office Manager

Austin, TX · On-site

$65K/yr

Description The Hilton Austin Airport is looking for a Front Office Manager to help lead the team ... The ideal candidate will be a high-energy leader who has experience in a high-volume operation and ...

Kaleidoscope

Office Operations Manager

Chicago, IL · On-site

$60K - $90K/yr

The manager is expected to step in to support front desk coverage as needed. What You'll Do Operations & Office Management * Maintain a clean, organized, and functional office environment * Oversee ...

Donohoe Hospitality

Front Office Manager

Las Vegas, NV · On-site

Position Summary The Front Office Manager is responsible for overseeing all front office operations, ensuring outstanding guest service, operational efficiency, and team engagement. This leader ...

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Front Office Operations Manager information

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How much do front office operations manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for front office operations manager in the United States is $23.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.64 per hour, depending on experience, location, and employer.

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

What are the key skills and qualifications needed to thrive as a Front Office Operations Manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

How does a Front Office Operations Manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

What are Front Office Operations Managers?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.
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Front Office Operations Manager jobs near you
Infographic showing various Front Office Operations Manager job openings in the United States as of May 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $49,376 per year, or $23.7 per hour.

Front Office Manager

Hilton Austin Airport

Austin, TX • On-site

$65K/yr

Other

Medical, Dental, Vision, PTO

Posted 26 days ago

Job description

Description

The Hilton Austin Airport is looking for a Front Office Manager to help lead the team! This position reports to the General Manager and helps oversee a team of between 15-20 ppl. The ideal candidate will be a high-energy leader who has experience in a high-volume operation and a talent for mentoring others. Candidates must have a minimum of 1-2 years' experience Front Office management experience. Knowledge of PEP is preferred.


Who We Are:

The recently refreshed Hilton is located in the historic Air Force command building right on Austin-Bergstrom International Airport property.  We are proud to be Austin's gateway full-service hotel.  The hotel is managed by Pittsburgh, PA based Prospera Hospitality, with over 20 years of property management experience in hotels, restaurants, and convention centers.  


What You'll Do:

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Oversee all Front Office operations, including guest check-in/check-out, room inventory, service standards, quality control, cost management, systems usage, budgeting, forecasting, and policy enforcement.
  • Lead, schedule, train, and develop Front Office team members through coaching, performance evaluations, counseling, and recognition.
  • Monitor guest service and satisfaction trends, address service gaps, and implement improvements to enhance the guest experience.
  • Ensure compliance with all company and brand standards, policies, and procedures.
  • Actively engage with guests, respond to inquiries and concerns, resolve complaints, and manage guest recovery efforts, including brand Guest Alerts.
  • Drive revenue through effective up-selling strategies and ensure team knowledge of hotel services, amenities, pricing, and local attractions.
  • Recruit, interview, onboard, and train new team members and complete audit and operational controls as assigned.

Requirements

  • 1 to 3 years hospitality related experience, including front desk operations experience.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
  • Professional appearance and demeanor.
  • Ability to remain calm and professional under pressure.
  • Associate's or Bachelor's degree preferred.

What You'll Receive:

  • This position will pay $65,000.00 to start, with scheduled annual increases based on performance.
  • Healthcare benefits are available, including medical, dental, and vision coverage. Short-term and long-term disability benefits are also available.
  • Paid time off is provided, including vacation, sick days, and holidays.
  • Hilton employees may participate in the Go Hilton employee travel program, offering employees and selected friends and family discounted rates at Hilton company hotels around the world.

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