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Front Office Operations Manager Jobs (NOW HIRING)

Stonebridge Companies

Front Office Manager

New York, NY · On-site

$87K/yr

The Front Office Manager is responsible for overseeing the day-to-day and long-term operations of guest reception, reservations, and telephone services while ensuring high standards of guest ...

Warwick Hotel

Asst. Front Office Mgr

Denver, CO · On-site

$57K - $60K/yr

The role requires maintaining high standards of customer service and operational excellence to enhance guest satisfaction and uphold the hotel's reputation. The Assistant Front Office Manager also ...

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How much do front office operations manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for front office operations manager in the United States is $23.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.64 per hour, depending on experience, location, and employer.

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office operations manager?

The salary of a front office operations manager typically ranges from $45,000 to $80,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

What is front office operations management?

Front office operations management involves overseeing the daily functions of the front desk, reception, and guest services in a hospitality or corporate environment. It includes managing staff, ensuring customer satisfaction, and coordinating communication between departments using tools like property management systems or customer relationship management software.

What are the key skills and qualifications needed to thrive as a front office operations manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

How does a front office operations manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

Is front office operations manager a stressful job?

A front office operations manager oversees guest services, staff coordination, and administrative tasks, which can involve high-pressure situations, especially during busy periods or emergencies. The role requires strong organizational skills, multitasking, and problem-solving, which can contribute to stress levels depending on workload and environment.

What is a front office operations manager?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.
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Front Office Operations Manager jobs near you
Infographic showing various Front Office Operations Manager job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $49,376 per year, or $23.7 per hour.

Assistant Front Office Manager

Crestview Management, LLC

Irving, TX • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Assistant Front Office Manager

Marriott Dallas Las Colinas
Dallas/Irving – Las Colinas, TX

Marriott Dallas Las Colinas is seeking an experienced and service-driven Assistant Front Office Manager to support the leadership of our Front Office and Rooms Operations team. This role assists with the daily operation of the front desk, guest services, room inventory, service recovery, associate development, and overall guest satisfaction.

The ideal candidate is a polished hospitality professional who can balance operational execution with team leadership, guest engagement, and Marriott brand standards. This position requires strong judgment, clear communication, and the ability to lead confidently in a fast-paced hotel environment.

Key Responsibilities
  • Assist the Front Office Manager with daily front office operations, including arrivals, departures, guest requests, billing concerns, room assignments, and service recovery.
  • Provide leadership, coaching, and support to front desk associates, supervisors, and guest service team members.
  • Serve as a manager on duty when assigned, responding to guest concerns, operational issues, safety matters, and service opportunities.
  • Monitor guest satisfaction, GSS/Guest Voice feedback, Marriott Bonvoy recognition, and Intent to Recommend performance.
  • Resolve guest complaints professionally and creatively while protecting the guest experience and the hotel’s business interests.
  • Support room inventory management, upgrade strategy, oversell situations, group arrivals, VIP arrivals, and special requests.
  • Partner with Housekeeping, Engineering, Sales, Accounting, Loss Prevention, Food amp; Beverage, and other departments to ensure smooth hotel operations.
  • Assist with training, onboarding, performance coaching, scheduling support, and associate engagement within the Front Office department.
  • Ensure compliance with Marriott brand standards, hotel policies, cash handling procedures, credit card policies, privacy standards, and safety requirements.
  • Review shift activity, pass-on communication, operational reports, guest incidents, and follow-up items to ensure accountability and consistency.
  • Support service recovery initiatives and help identify trends that impact guest satisfaction and front office performance.
  • Maintain a professional leadership presence in the lobby and serve as a visible resource for both guests and associates.
Qualifications
  • Previous hotel front office experience required; front office supervisory or management experience strongly preferred.
  • Marriott experience and knowledge of Marriott systems preferred.
  • Strong leadership, communication, service recovery, and problem-solving skills.
  • Ability to manage multiple priorities while maintaining professionalism and composure.
  • Strong understanding of guest service standards, room operations, and hotel financial controls.
  • Ability to coach, motivate, and hold team members accountable.
  • Flexible schedule required, including evenings, weekends, holidays, and manager-on-duty shifts.
  • Professional appearance and demeanor required.
  • Ability to stand for extended periods and assist with front office operations as needed.
Ideal Candidate

The successful candidate will be a hands-on leader who understands both the guest-facing and operational sides of the Front Office. They should be comfortable making decisions, supporting associates, resolving guest concerns, and driving service excellence. This role is ideal for someone ready to grow into a Front Office Manager or broader Rooms Operations leadership position.

Benefits

Competitive pay, Health and Dental Insurance, company-paid Life Insurance, Short-Term and Long-Term Disability, Vision, 401(k) with company match, Paid Time Off (PTO), free hotel rooms, and hotel discounts.
EOE

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