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Front Office Operations Manager Jobs (NOW HIRING)

Dental Office

Front Office Manager

Springfield, OR

$30 - $50/hr

Manage scheduling, patient flow, and daily office operations * Provide exceptional customer service ... Previous dental front office experience required * Leadership and training experience required

Donohoe Hospitality

Front Office Manager

Baltimore, MD

$65K - $75K/yr

This role is essential to ensuring seamless operations, exceptional service delivery, and a positive team culture. Position Summary The Front Office Manager is responsible for overseeing all front ...

The Time New York

Front Office Manager

New York, NY · On-site

The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager ...

HHM Hotels

Assistant Front Office Manager

Groton, CT · On-site

$20.50/hr

Assistant Front Office Manager Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards.

HHM Hotels

Assistant Front Office Manager

Manhattan, NY · On-site

$26 - $33/hr

Assistant Front Office Manager Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards.

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How much do front office operations manager jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for front office operations manager in the United States is $23.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.64 per hour, depending on experience, location, and employer.

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office manager?

The salary of a front office manager typically ranges from $40,000 to $70,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

Is an operations manager higher than a front office manager?

A front office operations manager typically oversees guest services, reception, and front desk staff, focusing on daily guest interactions. An operations manager often has broader responsibilities across multiple departments or the entire organization, making the operations manager generally higher in seniority and scope than a front office manager.

What is the highest salary for an office manager?

The highest salary for a Front Office Operations Manager can reach over $100,000 annually, especially in large organizations or high-cost-of-living areas. Salaries depend on experience, location, industry, and the size of the organization, with senior roles or those requiring specialized skills commanding higher pay.

What are the key skills and qualifications needed to thrive as a Front Office Operations Manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

How does a Front Office Operations Manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

What does a front office manager do?

A front office manager oversees the daily operations of the front desk in a hotel, office, or organization, ensuring excellent customer service and efficient check-in and check-out processes. They supervise staff, handle guest or client inquiries, manage reservations, and coordinate communication between departments, often using property management systems or similar tools.

What are Front Office Operations Managers?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.
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Front Office Operations Manager jobs near you
Infographic showing various Front Office Operations Manager job openings in the United States as of July 2026, with employment types broken down into 72% Full Time, 26% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $49,376 per year, or $23.7 per hour.
Front Operations Patient Coordinator

Front Operations Patient Coordinator

Caring Health Center Inc

Springfield, MA

$16.50 - $21.50/hr

Full-time

Posted 18 days ago

Caring Health Center rating

4.9

Company rating: 4.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Reports to: Front Office Operations Manager

Salary/Status: Non-Exempt, Full time

Department: Front Office

Minimum Requirements:

  1. High school diploma with 1-2 years related experience.
  2. Prefer candidate with previous experience in the medical field as a medical assistant, switchboard/call center/receptionist, medical records coordinator or insurance professional.
  3. Knowledge of medical terminology preferred including Health Insurance Portability and Accountability Act (HIPAA).
  4. Detail-oriented; able to work accurately and efficiently in a fast paced environment where multi-tasking is required.
  5. Must have strong time management and organization skills and self-discipline.
  6. Bilingual, articulate in conversational interpretation.
  7. Must possess the ability of positively interacting with patients, personnel, visitors and the general public.
  8. Must show discretion in the handling of confidential information.
  9. Must possess the ability to work independently, problem solve and make decisions when necessary.
  10. Computer literate in basic word processing applications and data entry.
  11. Friendly, reliable, and professional both in behavior and appearance.
  12. Ability to establish and maintain effective working relationships with other employees, individuals seeking assistance and the general public.

Principle Responsibilities and Duties:

  1. Responsible for the accuracy and completeness of the data entry of patient information into the computer. This data entry includes various patient information, as well as relevant insurance.
  2. Efficiently schedules medical appointments of returning and new patients
  3. Maintains current knowledge of the time requirements of various categories of patient visits, preferences and work schedules of various physicians.
  4. Oversight of all patient/visitor activity; knowledge of reason and presence in clinic.
  5. Coordinates and schedules appointments for the deaf and hearing impaired.
  1. Makes patient reminder calls in a timely fashion.
  2. Maintains confidentiality of all Health Center information.
  3. Responsible for the creation, implementation, and management of standard operating procedures.
  4. Prepare and provide reports as required to management and other staff.
  1. Track attention to patient/visitor needs and determine whether same are met in a timely fashion.
  2. Ensure that waiting area, front entry and reception desk are orderly and professional in appearance. Monitor safety and noise level in waiting area.
  3. Handle inquiries (regarding hours, location, programs, patient eligibility, etc.) in a professional manner.
  4. Refer acutely ill patients to nursing for triage in person or over the phone.
  5. Verify patient eligibility via Internet access Eligibility Data Service (EDS) as well as other systems. Complete required paperwork for intake process. Prepare and dispense appropriate forms to patients.
  6. Inquire of all patients as to any change in address, phone, financial or insurance status.
  7. Photocopy identity and income statements, check stubs, route patients with incomplete information to Front Office Operations Manager.
  8. Assist patients in filling out forms, review medical and intake forms for accuracy and completeness. Assist with interpretation and recruits other language interpreters as needed.
  9. Provide information to patients regarding entitlement policies and procedures under the supervision of the Front Office Operations Manager.
  10. Assist with scheduling and check out of patients.
  11. Maintain daily log of patient encounters.
  12. Provide daily report of new patient visits as required.
  13. Carry out other tasks as requested in situations where participation may be required.
  14. Maintain work area in a clean, organized and orderly fashion to facilitate interactions with other staff and to reflect well on the health center as viewed by the public.
  15. Maintain adequate supplies of necessary intake paperwork. Orders as appropriate.
  16. Perform data entry as required for patient intake process.
  1. In accordance with established procedures, receives and forwards all incoming phone calls as appropriate (triage nurse, interpreters, outreach, or administrative departments, etc.) in a friendly manner.
  2. Takes messages from callers as necessary, especially on behalf of the President/CEO or other management level staff.
  3. Facilitates general telephone operations.
  4. Perform computerized word processing or data processing.
  1. May assist patients or staff with bilingual interpretation as time permits.
  2. Assists staff in identifying/contacting external office support services.
  3. Provide customer support and assist in resolving issues presented by patients or identified within the organization.
  4. Assist with medical records management and creation as required.
  5. All other duties as required.
  6. This position also requires the ability to use a computer, work at a computer workstation, viewing a CRT and have some knowledge of a keyboard.
  7. Requires rotation with other front office personnel with little or no notice and can be between facilities.
  8. In addition, you will be required to cover later clinic hours including weekends between any Caring Health Center locations.

The following job description is subject to change and duties may be removed or added.

***Salary Ranges from $19.23-$24.19***

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