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Front Office Operations Manager Jobs in Austin, TX

Mondo

Office Operations Manager

Austin, TX · On-site

Office Operations Manager Location-Type: Onsite, Austin, Tx Start Date: ASAP (Monday start required, approximately 2-3 weeks from offer) Duration: Contract, 6 months Compensation Range: 45-61 /hour ...

Addison Group

Office Operations Manager

Austin, TX · On-site

$110K - $120K/yr

Manage vendor relationships, contracts, and operational resources * Ensure compliance with internal policies and operational standards Process Improvement & Strategic Initiatives * Identify ...

Advanced Sentry

Office Operations Manager

Austin, TX · On-site

... Manager. 2. Workplace Process Improvements Operational Documentation: Produce and maintain ... office gatherings. Requirements Professional Experience: 5+ years of hands-on experience in ...

LodgeWorks

FRONT OFFICE SUPERVISOR

Austin, TX · On-site

$20 - $22/hr

This person assists in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures that will help the hotel ...

Hyatt House

FRONT OFFICE SUPERVISOR

Austin, TX · On-site

$20 - $22/hr

This person assists in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures that will help the hotel ...

Archer

Front Office Supervisor

Austin, TX · On-site

$20 - $22/hr

This person assists in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures that will help the hotel ...

Lodgeworks

Front Office Supervisor

Austin, TX · On-site

$20 - $22/hr

This person assists in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures that will help the hotel ...

White Lodging Services Corp

Front Desk Manager

Austin, TX · On-site

$16.75 - $21.75/hr

We are hiring a Front Desk Manager to lead daily front office operations at one of our premium hotel properties. This is a hotel front office leadership role for an experienced hospitality ...

White Lodging Careers

Front Desk Manager

Austin, TX · On-site

$16.75 - $21.75/hr

We are hiring a Front Desk Manager to lead daily front office operations at one of our premium hotel properties. This is a hotel front office leadership role for an experienced hospitality ...

White Lodging

Front Desk Manager

Austin, TX · On-site

$16.75 - $21.75/hr

We are hiring a Front Desk Manager to lead daily front office operations at one of our premium hotel properties. This is a hotel front office leadership role for an experienced hospitality ...

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Front Office Operations Manager information

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How much do front office operations manager jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for front office operations manager in Austin, TX is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $27.40 per hour, depending on experience, location, and employer.

What is a front office operations manager?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.

How does a front office operations manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

What are the key skills and qualifications needed to thrive as a front office operations manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office operations manager?

The salary of a front office operations manager typically ranges from $45,000 to $80,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

What are popular job titles related to Front Office Operations Manager jobs in Austin, TX?

For Front Office Operations Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Front Office Operations Manager jobs in Austin, TX look for?

The top searched job categories for Front Office Operations Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Front Office Operations Manager jobs?

Cities near Austin, TX with the most Front Office Operations Manager job openings:

Front Office Operations Manager jobs near you
Infographic showing various Front Office Operations Manager job openings in Austin, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,942 per year, or $23.5 per hour.

Assistant Front Office Manager

Pacific Hospitality Group

Austin, TX • On-site

Full-time

Posted 4 days ago

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
Job Overview
The Assistant Front Office Manager supports the Front Office Manager in leading daily Front Office operations and delivering an exceptional guest experience. This role provides a consistent leadership presence, with a primary focus on PM and evening operations, while ensuring Front Desk standards, procedures, and service expectations are consistently maintained.
The Assistant Front Office Manager serves as an operational leader for the Front Desk team, providing real-time coaching, resolving guest concerns, supporting service recovery, and ensuring effective communication and handoffs between AM, PM, and overnight teams. This position works closely with Housekeeping, Engineering, Reservations, and other hotel departments to ensure seamless operations and memorable guest experiences.
Key Responsibilities
Front Office Operations & Leadership
  • Lead PM and evening Front Office operations, providing a consistent management presence during assigned shifts.
  • Support the Front Office Manager with daily departmental operations, follow-up, and operational priorities.
  • Supervise Front Desk activities, including guest check-in and checkout, reservations, billing, room assignments, upgrades, and guest requests.
  • Monitor lobby activity, presentation, and overall guest experience to ensure hotel service standards are consistently maintained.
  • Ensure effective communication and operational handoffs between AM, PM, and overnight teams.
  • Assist with Manager on Duty (MOD) responsibilities as assigned.
  • Coordinate with Housekeeping, Engineering, Reservations, Food & Beverage, and other departments to resolve operational issues and support a seamless guest experience.
  • Support night audit and daily reconciliation procedures as needed and assist in identifying or resolving discrepancies.
Guest Experience & Service Recovery
  • Serve as a point of escalation for guest concerns, complaints, and special requests.
  • Handle service recovery promptly and professionally while identifying solutions that support guest satisfaction and hotel standards.
  • Anticipate guest needs and ensure appropriate follow-through on requests, preferences, and special occasions.
  • Monitor guest feedback and support initiatives designed to improve satisfaction, loyalty, and positive reviews.
  • Ensure Front Office communication, including in-person, telephone, and digital interactions, reflects the hotel's service standards.
Team Leadership, Training & Accountability
  • Lead, motivate, coach, and support Front Desk team members during assigned shifts.
  • Provide real-time feedback and coaching to reinforce service and operational expectations.
  • Support the training and onboarding of new Front Office team members.
  • Assist with employee accountability and documentation in partnership with the Front Office Manager and People & Culture.
  • Help reinforce departmental policies, procedures, attendance expectations, grooming standards, and service standards.
  • Promote a positive, professional, and collaborative work environment.
Procedures, Systems & Administrative Support
  • Monitor adherence to Front Office procedures, including:
    • Check-in and checkout processes
    • Payment collection and authorization
    • Reservation notes and guest profiles
    • Folio accuracy and distribution
    • Guest communication and follow-up
    • Room upgrades and upgrade follow-through
    • Billing and transaction accuracy
  • Maintain accurate guest, reservation, billing, and communication records.
  • Support the proper and consistent use of Front Office systems, including HMS Infor, Canary, Revinate, HotSOS, and Workday.
  • Assist with departmental reporting, shift documentation, communication logs, and operational follow-up.
  • Ensure compliance with hotel emergency procedures, safety protocols, security standards, and applicable policies.
Qualifications & Experience
  • Previous experience in Front Office, Front Desk, Guest Services, or hotel operations required; previous supervisory or leadership experience strongly preferred.
  • Experience working in a luxury, full-service, resort, or upscale hotel environment preferred.
  • Strong knowledge of Front Office operations, reservations, billing, guest relations, and service recovery.
  • Experience with hotel property management systems required; experience with HMS Infor or similar PMS platforms preferred.
  • Familiarity with systems such as Canary, Revinate, HotSOS, and Workday is a plus.
  • Demonstrated ability to lead and coach employees in a fast-paced hospitality environment.
  • Strong problem-solving skills with the ability to remain professional and composed when addressing guest or operational concerns.
  • Excellent verbal and written communication skills with strong telephone and guest communication etiquette.
  • Strong attention to detail, organization, and ability to manage multiple priorities simultaneously.
  • Knowledge of hotel safety, security, and emergency procedures.
  • Bilingual or multilingual abilities are preferred but not required.
Position Expectations
The ideal Assistant Front Office Manager is a hands-on leader who is highly visible during their shift and comfortable balancing guest service, team leadership, and operational accountability. This individual should be able to make sound decisions independently, support the Front Office Manager's priorities, and ensure the Front Desk operates smoothly and consistently-particularly during PM and evening operations.
Success in this role requires a genuine passion for hospitality, strong leadership instincts, attention to detail, and a commitment to creating exceptional experiences for both guests and team members.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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