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Hotel Front Office Manager Jobs (NOW HIRING)

AlohaHP

Front Office Manager - Hotel

Los Angeles, CA · On-site

$65K - $85K/yr

???? Hotel Front Office Manager Location: Los Angeles, CA Industry: Hospitality / Hotel Management Employment Type: Direct Hire Overview: A high-end hospitality group is hiring an experienced Hotel Front ...

AlohaHP

Front Office Manager - Hotel

Los Angeles, CA · On-site

$65K - $85K/yr

Hotel Front Office Manager Location: Los Angeles, CA Industry: Hospitality / Hotel Management Employment Type: Direct Hire Overview: A high-end hospitality group is hiring an experienced Hotel Front ...

Thind Management

Hotel Front Office Manager

Spring, TX · On-site

Job Summary We are seeking a highly motivated and experienced Front Office Manager who is responsible for overseeing the day-to-day operations of the front desk at a hotel. Front Office Manager ...

Thind Management

Hotel Front Office Manager

Spring, TX · On-site

Job Summary We are seeking a highly motivated and experienced Front Office Manager who is responsible for overseeing the day-to-day operations of the front desk at a hotel. Front Office Manager ...

Thind Management

Hotel Front Office Manager

Tampa, FL · On-site

$40K - $45K/yr

Job Summary We are seeking a highly motivated and experienced Front Office Manager who is responsible for overseeing the day-to-day operations of the front desk at a hotel. Front Office Manager ...

Thind Management

Hotel Front Office Manager

Tampa, FL · On-site

$40K - $45K/yr

Job Summary We are seeking a highly motivated and experienced Front Office Manager who is responsible for overseeing the day-to-day operations of the front desk at a hotel. Front Office Manager ...

DelMonte Hotel Group

Hotel Front Office Manager

Troy, NY · On-site

$18/hr

Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Office Operations Manager. You will play a key role to ensure a great ...

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Hotel Front Office Manager information

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$23K

$49.2K

$70K

How much do hotel front office manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for hotel front office manager in the United States is $49,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What does a Hotel Front Office Manager do?

A Hotel Front Office Manager oversees the front desk operations of a hotel, ensuring that guests have a smooth check-in and check-out experience. They supervise front desk staff, handle guest complaints, manage reservations, and coordinate with other departments to ensure high-quality service. Additionally, they are responsible for training staff, maintaining records, and ensuring that the front office operates efficiently and professionally.

What are some common challenges Hotel Front Office Managers face, and how can they effectively address them?

Hotel Front Office Managers often encounter challenges such as handling high guest volumes during peak periods, resolving guest complaints efficiently, and ensuring smooth communication between departments. Successful managers stay organized, prioritize tasks, and empower their teams to deliver excellent service even under pressure. Building strong relationships with housekeeping, maintenance, and reservations staff is key to quickly addressing guest needs and maintaining high satisfaction levels.

What is the difference between Hotel Front Office Manager vs Hotel Receptionist?

AspectHotel Front Office ManagerHotel Receptionist
CredentialsHigh school diploma; hospitality management experience; leadership skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOversees front desk operations, manages staff, handles guest issuesGreets guests, checks in/out, provides information
ResponsibilitiesStaff supervision, reservations management, conflict resolutionGuest check-in/out, answering inquiries, basic administrative tasks

The Hotel Front Office Manager holds a supervisory role, overseeing the entire front desk team and managing operations, while the Hotel Receptionist focuses on direct guest interactions and administrative duties. Both roles are essential in the hotel industry, but the manager has broader responsibilities and leadership duties.

What are the key skills and qualifications needed to thrive as a Hotel Front Office Manager, and why are they important?

To thrive as a Hotel Front Office Manager, you need strong leadership abilities, customer service expertise, organizational skills, and typically a degree in hospitality management or related experience. Familiarity with property management systems (PMS), reservation software, and front desk operations is essential, and certifications like the Certified Front Desk Manager (CFDM) can be beneficial. Excellent communication, problem-solving, and conflict resolution skills help you excel in managing teams and ensuring guest satisfaction. These competencies are vital for delivering seamless guest experiences, optimizing hotel operations, and maintaining high service standards.
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Hotel Front Office Manager jobs near you
Hotel Front Office Manager

Hotel Front Office Manager

Staybridge Suites

West Des Moines, IA

$48K - $54K/yr

Full-time

Re-posted 23 days ago

IHG rating

5.8

Company rating: 5.8 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

65th of 106 rated hotels

Job description

Hotel Front Office Manager
Staybridge Suites West Des Moines
Salary: $48,000 to $54,000 per year, based on experience
Full-Time Hotel Leadership Position

Staybridge Suites West Des Moines is hiring a full-time Hotel Front Office Manager to lead our front desk team and help run daily guest service operations.

This is a hands-on hotel leadership role for someone with hotel front desk experience who is ready for the next step. The Front Office Manager helps train the front desk team, supports guest service, keeps shifts organized, handles guest concerns, and works with hotel leadership to improve service, accountability, billing accuracy, and overall front office performance.

This is a good fit for someone who enjoys hospitality, likes leading by example, and can stay calm and professional in a busy hotel environment.

Schedule

This is a full-time leadership position. The expected schedule will usually include a mix of midday and evening leadership shifts, such as 12:00 PM to 8:00 PM or 1:00 PM to 9:00 PM, along with some weekend coverage.

Hospitality leadership does require flexibility. The schedule may change based on occupancy, staffing, events, holidays, and hotel needs. This position may occasionally need to cover front desk shifts when needed, but the goal is for this person to lead and support the department, not just fill schedule gaps.

What You’ll Do
  • Lead, train, and support the front desk team
  • Help front desk employees follow procedures consistently
  • Assist with guest concerns and resolve issues professionally
  • Support check-ins, checkouts, reservations, billing, payments, and guest requests
  • Help monitor brand standards, guest service scores, cash handling, and front desk accountability
  • Communicate with housekeeping, maintenance, sales, and management to keep operations running smoothly
  • Help organize the desk, improve shift communication, and follow up on issues
  • Work front desk coverage shifts when needed
  • Set the example for professionalism, reliability, service, and follow-through
What We’re Looking For
  • Previous hotel front desk experience required
  • Previous lead, supervisor, or management experience preferred
  • Strong guest service and communication skills
  • Comfortable coaching employees and holding standards
  • Organized, dependable, and able to manage multiple priorities
  • Able to stay calm when handling guest issues
  • Comfortable with hotel systems, reservations, billing, and daily front desk procedures
  • IHG, Opera, HotelKey, or similar hotel system experience is a plus
  • Flexible availability, including some weekends and holidays
Why Join Us
  • Salary range of $48,000 to $54,000 per year
  • Full-time hotel leadership role
  • Opportunity to grow in hotel management
  • IHG employee hotel discounts
  • Supportive team environment
  • Hands-on experience leading a hotel front office department
  • Recently renovated extended-stay hotel with a strong brand reputation

The right person for this role is dependable, professional, guest-focused, and ready to take ownership of the front office. You do not need to know everything on day one, but you do need to have hotel front desk experience, strong follow-through, and the ability to lead by example.

If you are a strong hotel front desk professional ready to move into a leadership role, we would love to hear from you.


#hc73040

What IHG employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

IHG Hotels & Resorts logo

About IHG Hotels & Resorts

Sourced by ZipRecruiter

Staybridge Suites is an extended stay hotel, offering elevated residential style-studios and suites, complimentary daily breakfast buffet, complimentary light bites & happy hour 3 days a week, and ample amenities to accommodate both short term and extended-stay guests. We know that being on the road means balancing work with family and friends, so we go out of our way to make your stays enjoyable while keeping you connected to what matters most.

Industry

Hospitality services

Company size

11 - 50 Employees

Headquarters location

Chandler, AZ, US

View All IHG Hotels & Resorts Jobs