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Director Of Front Office Operations Jobs (NOW HIRING)

Addison Group

Director of Front Office

Nashville, TN

$37 - $38/hr

Director of Front Office Location (city, state): Nashville, TN Compensation: $37.00 - $38.00 per ... Qualifications: * 7+ years of experience in front office management, hotel operations, guest ...

Lore Group

Director of Front Office

Washington, DC · On-site

$90K/yr

Oversee all Front Office operations - staffing, scheduling, upsell programmes, and real-time ... Director of Operations. * Ensure the team is always equipped with current knowledge of rates ...

Lore Group

Director of Front Office

Washington, DC · On-site

$90K/yr

Oversee all Front Office operations - staffing, scheduling, upsell programmes, and real-time ... Director of Operations. * Ensure the team is always equipped with current knowledge of rates ...

Four Seasons

Director of Front Office

Nevis, MN

About the role The Director of Front Office is responsible for leading all Front Office operations to deliver exceptional guest experiences aligned with Four Seasons' standards of luxury ...

Marriott

Director of Front Office

Miami, FL · On-site

Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk ... Front Office Staff. Administers the performance appraisal process for direct report managers.

Highgate Hotels

Director of Front Office

Kapaa, HI

... The Director of Front Office is responsible for the management of all aspects of the Front Desk ... operational synergy. * Responsible to ensure effective processes and response time of guest ...

Marriott

Director of Front Office

Los Angeles, CA

Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk ... Front Office Staff. Administers the performance appraisal process for direct report managers.

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Director Of Front Office Operations information

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$34K

$107.7K

$179.5K

How much do director of front office operations jobs pay per year?

As of Jul 13, 2026, the average yearly pay for director of front office operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is the highest position in the front office department?

The highest position in the front office department is typically the Director of Front Office Operations or the Front Office Manager, depending on the organization's size. These roles oversee guest services, staff management, and operational standards, often reporting to general management or hotel leadership.

What does a Director of Front Office Operations do?

A Director of Front Office Operations oversees all activities and staff within the front office of a hotel or hospitality business. They are responsible for ensuring excellent guest experiences, managing reservations, supervising front desk employees, and coordinating with housekeeping and other departments. This role also involves developing and implementing procedures to improve efficiency, handling guest complaints, and ensuring the front office operates smoothly and profitably.

Is a director of operations a high position?

A director of front office operations is a high-level management role responsible for overseeing daily activities, staff, and service quality within the front office. It typically requires leadership skills, industry experience, and often involves strategic planning and decision-making, making it a senior position within an organization.

What does a director of front office do?

A director of front office oversees the operations of the front desk, guest services, and administrative functions in a hospitality or corporate setting. They manage staff, ensure customer satisfaction, and implement policies to improve efficiency and service quality, often using tools like property management systems. Strong leadership, communication skills, and industry knowledge are essential for this role.

What are the key skills and qualifications needed to thrive as a Director Of Front Office Operations, and why are they important?

To thrive as a Director Of Front Office Operations, you need extensive experience in hospitality management, leadership, and customer service, often supported by a bachelor’s degree in hospitality or a related field. Familiarity with property management systems (PMS), reservation platforms, and relevant certifications like CHA (Certified Hotel Administrator) are highly valued. Strong interpersonal, problem-solving, and organizational skills help drive team performance and guest satisfaction. These competencies ensure smooth front office operations, maximize guest experiences, and contribute to the overall success of the property.

What is the highest paying position in a hotel?

The highest paying position in a hotel is typically the General Manager or Hotel Director, responsible for overall operations and strategic planning. Executive roles such as Regional Vice President or Corporate Executive often earn higher salaries, especially in large hotel chains, and require extensive experience and leadership skills.

What are some common challenges faced by a Director of Front Office Operations, and how can they be effectively managed?

A Director of Front Office Operations often faces challenges such as maintaining consistent guest satisfaction, managing a diverse team, and ensuring seamless communication between departments. Balancing operational efficiency with high service standards requires strong leadership and problem-solving abilities. Effective management involves implementing clear protocols, providing ongoing staff training, and fostering a collaborative environment to anticipate and resolve guest or team concerns promptly.
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Director Of Front Office Operations jobs near you
Infographic showing various Director Of Front Office Operations job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.
Director of Front Office Operations

Director of Front Office Operations

Parker Palm Springs

Palm Springs, CA • On-site

$85K - $95K/yr

Other

Posted 21 days ago

Job description

Parker Palm Springs hopes you are up for the challenge and excited to be part of a diverse cast of cohorts and a worldly clientele. If you are confident in your abilities and passionate about exceptional guest service, then step up to the Parker’s Happy Chic Stage.


The Parker’s Front Office, Concierge and Valet set the tone for a spectacular experience on our thirteen lushly planted acres. The Director of Front of Office leads the arrival, departure and everything in between of this luxurious Palm Springs Estate.


Key Responsibilities

 The Director of Front Office provides leadership, motivation and direction to the Front Office, Concierge, One Stop and Porters/Valet teams of the Hotel.

The role is a key position within the Hotel that is tasked with leading teams to perform at the highest level to ensure excellence in guest service and exceed all Five Star quality standards.

The successful candidate will have a proven background handling guest services and will be skilled in quick decisive problem solving. This position requires you to be exceptionally well organized, flexible, and enjoy the opportunities to grow and develop a team.

You must have the ability to engage your team and guests, in an energetic environment, while remaining focused on providing an uncompromised level of service excellence. Being proactive, resourceful and efficient, with a high level of professionalism, is crucial to this role. 

Essential Functions

  • Lead, Coordinate, Audit and Monitor all service standards according to the established standards of the Hotel and Leading Hotels of the World
  • Establish a strong presence and positive relationship with guests. Always look for complete satisfaction for both the guest and hotel.
  • Maintain a presence throughout the operation to monitor all elements of the brand standards, business and staffing levels, steps of service, FORBES standards, timing of service, hotel cleanliness and take steps to ensure hotel quality and presentations are met at all times.
  • Inspire and encourage change in all facets of the operation and experience
  • Detailed focus on administrative tasks being performed consistently and accurately.
  • Maintain constant communication with leadership and other departments to ensure guest needs are exceeded at all times
  • Coordinate the selection, training, development, and evaluation of employees and managers under your leadership.
  • Provide leadership, and act as mentor, to all employees.
  • Ensure all Human Resources standards and procedures are met daily.

Qualifications & Experience

  • Experience in a five-star luxury hotel environment is required.
  • Minimum of two years previous experience in leadership roles. 
  • A college degree preferably specializing in hotel/restaurant management or business administration, or equivalent experience is preferred.
  • Must be able to adjust communication style to effectively interact with guests as well as all members of the organization.
  • Must be decisive and able to work in a hectic and diverse work environment.
  • Requires strong ability to prioritize, organize, and manage competing priorities.
  • Possess well-developed leadership and problem-solving skills.
  • Must be able to build and maintain business relationships.


The salary range for this position is $85,000 - $95,000 annually.

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