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Director Of Front Office Operations Jobs (NOW HIRING)

Lore Group

Director of Front Office

Washington, DC · On-site

$90K/yr

Oversee all Front Office operations - staffing, scheduling, upsell programmes, and real-time ... Director of Operations. * Ensure the team is always equipped with current knowledge of rates ...

Lore Group

Director of Front Office

Washington, DC · On-site

$90K/yr

Oversee all Front Office operations - staffing, scheduling, upsell programmes, and real-time ... Director of Operations. * Ensure the team is always equipped with current knowledge of rates ...

Chateau Marmont

Director of Front Office

Los Angeles, CA · On-site

$110K - $130K/yr

The Director of Front Office will be responsible for coordinating the provision of world-class ... Evaluates department operations and recommends changes to improve department efficiency ...

Franchise Location

Director of Front Office

Dana Point, CA · On-site

$115K - $125K/yr

Join our team as Director of the Front Office! Step into the spotlight as our Director of Front ... KEY SKILLS & RESPONSIBILITIES Operation Maestro: Directs all things Front Office, from guest check ...

Loews Hotels & Co

Director of Front Office

New York, NY · On-site

$97K - $122K/yr

Team Member Hotel Rates, other discounts, perks and more We are seeking an Front Office Manager to direct and supervise the operational activities of the guest services team to the appropriate levels ...

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$34K

$107.7K

$179.5K

How much do director of front office operations jobs pay per year?

As of Jun 16, 2026, the average yearly pay for director of front office operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is the highest position in the front office department?

The highest position in the front office department is typically the Director of Front Office Operations or the Front Office Manager, depending on the organization. These roles oversee guest services, staff management, and operational standards, often reporting to general management or hotel leadership.

What does a Director of Front Office Operations do?

A Director of Front Office Operations oversees all activities and staff within the front office of a hotel or hospitality business. They are responsible for ensuring excellent guest experiences, managing reservations, supervising front desk employees, and coordinating with housekeeping and other departments. This role also involves developing and implementing procedures to improve efficiency, handling guest complaints, and ensuring the front office operates smoothly and profitably.

What are the key skills and qualifications needed to thrive as a Director Of Front Office Operations, and why are they important?

To thrive as a Director Of Front Office Operations, you need extensive experience in hospitality management, leadership, and customer service, often supported by a bachelor’s degree in hospitality or a related field. Familiarity with property management systems (PMS), reservation platforms, and relevant certifications like CHA (Certified Hotel Administrator) are highly valued. Strong interpersonal, problem-solving, and organizational skills help drive team performance and guest satisfaction. These competencies ensure smooth front office operations, maximize guest experiences, and contribute to the overall success of the property.

What are some common challenges faced by a Director of Front Office Operations, and how can they be effectively managed?

A Director of Front Office Operations often faces challenges such as maintaining consistent guest satisfaction, managing a diverse team, and ensuring seamless communication between departments. Balancing operational efficiency with high service standards requires strong leadership and problem-solving abilities. Effective management involves implementing clear protocols, providing ongoing staff training, and fostering a collaborative environment to anticipate and resolve guest or team concerns promptly.

How much is the salary of a front office manager?

The salary of a front office manager varies depending on location, experience, and the size of the establishment, but typically ranges from $40,000 to $70,000 annually. In larger hotels or resorts, salaries can exceed $80,000, especially with additional responsibilities or certifications in hospitality management.

What is a director of front office?

A director of front office is a managerial role responsible for overseeing guest services, reservations, and front desk operations in hospitality settings such as hotels. They ensure smooth daily operations, maintain service standards, and often coordinate with other departments to enhance guest experience. Strong leadership, communication skills, and industry knowledge are essential for this position.

What is the highest paid position in a hotel?

The highest paid position in a hotel is typically the General Manager, who oversees all operations and can earn a six-figure salary depending on the property's size and location. Other senior roles like Director of Operations or Regional Managers also earn high salaries, often supplemented with bonuses and benefits.
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Director Of Front Office Operations jobs near you
Infographic showing various Director Of Front Office Operations job openings in the United States as of June 2026, with employment types broken down into 12% Full Time, 69% Part Time, 18% Contract, and 1% Nights. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Assistant Director of Front Office Operations

Auberge Collection

Napa, CA • On-site

$105K/yr

Full-time

Posted 14 days ago

Job description

Company Description

Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself.  Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley's wine-growing region with access to both Napa and Sonoma, the resort includes 135 airy cottage guestrooms and suites, featuring outdoor terraces with fire pits and views of the Mayacamas Mountains.  Stanly Ranch offers a rare ownership opportunity consisting of a limited collection of three- to six-bedroom Vineyard Homes and furnished two-bedroom Villas. The resort features Halehouse, an Auberge spa offering targeted and intentional treatments that help you reach your full potential, three unique dining venues including Bear, which pays homage to local farmers and makers, and a behind-the-scenes look at wine country with a unique range of thrilling adventures and immersive experiences.  Embracing its 100-year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply-rooted luxury destination capturing the casual honest luxury of culture and cultivation.

Job Description

Join our team as the Assistant Director of Front Office Operations for Stanly Ranch, serving as the senior leader of the front of house Guest Services areas including Ranch Hosts, Beehive (Communications) and Ranch Hands.  Ensure that ENRICH values are present in all communication and culture.  Cultivate understanding and ritualization of Auberge standards of guest service throughout all areas by working alongside the team to support their efforts.  Strategize with senior leadership to support the Soul of the Place for the resort.  Create professional relationships with team members, fellow managers and guests. Be actively involved with all hotel operations.

Core Responsibilities

The key responsibilities for this position are:

  • Oversight of all areas of the Front of House Guest Services areas, including Guest Services Agents, Bell/Valet Attendants, and Communications Teams. 

  • Recruit, train, coach & develop all team members within the various departments.

  • Maintain presence in all guest service areas to oversee the delivery of the sequence of service and work directly with team members as needed.

  • Work with the Director of Housekeeping & Itinerary Design Manager to continuously improve the pre-arrival process and guest outreach.

  • Be involved with day to day operations including but not limited to:  greeting notable guests, monitoring the daily activity of arrivals & departures and ensuring guest concerns are addressed promptly & appropriately.

  • Foster & develop a nurturing culture of ongoing learning & development, wherein the precise execution of Auberge's standards occurs in every interaction and team members are offered opportunities for growth.

  • Effectively control labor through strategic scheduling of guest services team members based on operational priorities; train and develop Guest Services Managers to do the same.

  • Manage departmental budget, control expenses and optimize financial performance of Front Office operations.

  • Ensure that the management team maintains a monthly inventory of all collateral and operational supplies used by the department and that orders are coordinated within the budgeted & forecasted timelines.

  • Effectively manage & drive all payroll processes for the departments to ensure accurate and timely payment to team members, complying with all payroll requirements.

  • Lead regular & effective team member engagement & recognition efforts.

The starting rate for this position is $105,000 per year. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

Required Qualifications

  • 5+ years experience leading and managing a guest services team in a luxury hotel or resort

  • Well organized and able to work independently

  • Excellent oral and written communication skills

  • Ability to work on multiple competing priorities, while managing team member & guest relationships 

  • Ability to work a flexible schedule including weekends & holidays in accordance with the business needs of the resort

  • Demonstrated background of strong guest service skills

  • Able to work in a fast-paced environment with multiple deadlines and quick turnarounds

  • Valid US drivers license with a good driving record

Preferred Qualifications

  • Knowledge of Opera Cloud PMS and Alice

  • Knowledge of Google Suite

  • Bilingual

  • Knowledge of the Napa Valley

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs.  While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service.  With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. 

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

GLE Operations LLC is an Equal Opportunity Employer, M/F/D/V. GLE Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GLE Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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