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Director Of Front Office Operations Jobs (NOW HIRING)

KSL Resorts

Director of Front Office

Tannersville, PA · On-site

Director of Front Office Department: Rooms Reports to: Resort Manager FLSA: Exempt The Director of ... This role drives operational excellence, financial performance, and an elevated guest experience ...

Lore Group

Director of Front Office

Washington, DC

$90K/yr

Oversee all Front Office operations - staffing, scheduling, upsell programmes, and real-time ... Director of Operations. * Ensure the team is always equipped with current knowledge of rates ...

The-Jay

Director of Front Office

San Francisco, CA

Develops individual and team agendas focusing on operational efficiency, quality improvement and or ... Qualifications and SkillsMinimum of three years of front office management experience required.

Marriott

Director of Front Office

Miami, FL · On-site

Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk ... Front Office Staff. Administers the performance appraisal process for direct report managers.

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$107.7K

$179.5K

How much do director of front office operations jobs pay per year?

As of Jun 17, 2026, the average yearly pay for director of front office operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is the highest position in the front office department?

The highest position in the front office department is typically the Director of Front Office Operations or the Front Office Manager, depending on the organization. These roles oversee guest services, staff management, and operational standards, often reporting to general management or hotel leadership.

What does a Director of Front Office Operations do?

A Director of Front Office Operations oversees all activities and staff within the front office of a hotel or hospitality business. They are responsible for ensuring excellent guest experiences, managing reservations, supervising front desk employees, and coordinating with housekeeping and other departments. This role also involves developing and implementing procedures to improve efficiency, handling guest complaints, and ensuring the front office operates smoothly and profitably.

What are the key skills and qualifications needed to thrive as a Director Of Front Office Operations, and why are they important?

To thrive as a Director Of Front Office Operations, you need extensive experience in hospitality management, leadership, and customer service, often supported by a bachelor’s degree in hospitality or a related field. Familiarity with property management systems (PMS), reservation platforms, and relevant certifications like CHA (Certified Hotel Administrator) are highly valued. Strong interpersonal, problem-solving, and organizational skills help drive team performance and guest satisfaction. These competencies ensure smooth front office operations, maximize guest experiences, and contribute to the overall success of the property.

What are some common challenges faced by a Director of Front Office Operations, and how can they be effectively managed?

A Director of Front Office Operations often faces challenges such as maintaining consistent guest satisfaction, managing a diverse team, and ensuring seamless communication between departments. Balancing operational efficiency with high service standards requires strong leadership and problem-solving abilities. Effective management involves implementing clear protocols, providing ongoing staff training, and fostering a collaborative environment to anticipate and resolve guest or team concerns promptly.

How much is the salary of a front office manager?

The salary of a front office manager varies depending on location, experience, and the size of the establishment, but typically ranges from $40,000 to $70,000 annually. In larger hotels or resorts, salaries can exceed $80,000, especially with additional responsibilities or certifications in hospitality management.

What is a director of front office?

A director of front office is a managerial role responsible for overseeing guest services, reservations, and front desk operations in hospitality settings such as hotels. They ensure smooth daily operations, maintain service standards, and often coordinate with other departments to enhance guest experience. Strong leadership, communication skills, and industry knowledge are essential for this position.

What is the highest paid position in a hotel?

The highest paid position in a hotel is typically the General Manager, who oversees all operations and can earn a six-figure salary depending on the property's size and location. Other senior roles like Director of Operations or Regional Managers also earn high salaries, often supplemented with bonuses and benefits.
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Director Of Front Office Operations jobs near you
Infographic showing various Director Of Front Office Operations job openings in the United States as of June 2026, with employment types broken down into 12% Full Time, 69% Part Time, 18% Contract, and 1% Nights. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.
Director of Front Office Operations

Director of Front Office Operations

Mandarin Oriental Hotel Group Limited

Oriental, NC • On-site

$90K - $95K/yr

Full-time

Medical, Retirement

Posted 19 days ago

Mandarin Oriental Hotel Group rating

7.0

Company rating: 7.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Mandarin Oriental, Boston is looking for a Director of Front Office Operations to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa introduces Boston to world-acclaimed and unique Mandarin Oriental therapies.
About the job
Based at the Mandarin Oriental, Boston within the Front Office department in Boston, Massachusetts, the Director of Front Office Operations will provide supervision, direction and leadership in the Front Office in accordance with the objectives, performance and quality standards established by the hotel.
The Director of Front Office Operations reports to the Hotel Manager and directly oversees the Front Office Manager, Assistant Front Office Managers, Night Manager, Guest Service Agents, Concierge, Doorpersons and Bellpersons.
As Director of Front Office Operations, you will be responsible for the following duties:
  • Operate the Front Office properly, efficiently and with profitability, which includes supervising Front Office colleagues and managing their development and performance
  • Ensure an exceptional level of service for all guests, including a warm and genuine arrival and departure experience
  • Maximize room revenue and occupancy by effectively controlling rates and availability
  • Create and strategize duties and responsibilities of Front Office colleagues and ensure that work processes, policies and procedures are in logical order
  • Personally own and elevate service quality metrics of the Front Office by adhering to Legendary Quality Standards
  • Welcome guests in VIP categories as well as repeat guests; recognize and anticipate their unique needs
  • Ensure that FLHSS standards are adhered to at all times
  • Perform aspects of human resources and training functions, including counselling, coaching, training, disciplinary actions, etc., for Front Office colleagues
  • Coordinate teamwork with other departments
  • Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
  • Perform any other duties as required by management

As Director of Front Office Operations, we expect from you:
  • Minimum of 5 years of experience in a similar role; experience in luxury hospitality is strongly preferred.
  • Strong time management and prioritization skills with the ability to multitask.
  • Effective management, leadership, organizational, financial, and communication skills.
  • Reading, writing, and oral proficiency in the English language.
  • Perform any other duties as required by management
  • Ability to work a flexible schedule.

Desirable:
  • 4-year College degree in Hospitality Management or a similar field
  • Multi-lingual

Compensation:
The salary range for this position is $90,000-95,000 annually.
Our commitment to you
  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  • Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local Benefits
  • A competitive salary and benefits package
  • Complimentary dry-cleaning services
  • Meals served while on duty
  • Discounted colleague parking available

Equal Employer Opportunity Statement
Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge.
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