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Spa Manager - Arizona Biltmore

Phoenix, AZ · On-site

Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides ... Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929.

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How much do phoenix biltmore hotel jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for phoenix biltmore hotel in the United States is $14.55, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $17.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a hotel manager at the Phoenix Biltmore Hotel?

To thrive as a Hotel Manager, you need strong leadership, hospitality management expertise, and a background in business administration—often supported by a degree in hospitality or related field. Familiarity with property management systems (PMS), booking platforms, and financial software is typically required. Outstanding interpersonal skills, problem-solving abilities, and attention to detail help create memorable guest experiences and motivate staff. These skills ensure smooth hotel operations, guest satisfaction, and profitability in a competitive hospitality market.

What are some common challenges faced by front desk staff at the Phoenix Biltmore Hotel, and how can applicants prepare for them?

Front desk staff at the Phoenix Biltmore Hotel often face challenges such as managing high guest volumes during peak seasons, handling guest complaints professionally, and coordinating with housekeeping and maintenance teams to resolve issues quickly. Applicants can prepare by developing strong communication and problem-solving skills, as well as becoming comfortable with hospitality management software. Being adaptable and maintaining a positive, service-oriented attitude are key to thriving in this fast-paced environment.

What is the Phoenix Biltmore Hotel?

The Phoenix Biltmore Hotel, officially known as the Arizona Biltmore, is a historic luxury resort hotel located in Phoenix, Arizona. Opened in 1929, the hotel is renowned for its distinctive Frank Lloyd Wright-inspired architecture and lush, landscaped grounds. It offers upscale accommodations, multiple dining options, a spa, golf courses, and is a popular destination for both leisure and business travelers. The Arizona Biltmore has hosted many celebrities and dignitaries over the years and is listed on the National Register of Historic Places.

What is the difference between Phoenix Biltmore Hotel vs Phoenix Hotel Front Desk Agent?

AspectPhoenix Biltmore HotelPhoenix Hotel Front Desk Agent
CredentialsHigh school diploma; hospitality certificationsHigh school diploma; customer service experience
Work EnvironmentLuxury hotel setting, upscale clienteleHotel lobby, customer interaction, shift work
Industry UsageHospitality, luxury accommodationsHospitality, hotel industry

The Phoenix Biltmore Hotel and Phoenix Hotel Front Desk Agent roles both operate within the hospitality industry. The hotel role involves managing guest services in a luxury setting, often requiring hospitality certifications, while the front desk agent focuses on guest check-ins, customer service, and daily operations. Both positions are essential for hotel operations but differ in responsibilities and work environment.

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Phoenix Biltmore Hotel jobs near you
Infographic showing various Phoenix Biltmore Hotel job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $30,263 per year, or $14.5 per hour.

Front Office Manager - AC Hotel Phoenix-Biltmore

Schulte Companies

Phoenix, AZ

Full-time

Medical, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Manager to join our team at the AC Phoenix-Biltmore Hotel! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

Monitors daily status of rooms, rates, discount rates and packages.
Maintains current list of available rooms for walk situations.
Coordinates blocking of rooms.
Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
Ensures recognition of employees is taking place across areas of responsibility.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures staff communicates effectively with the Housekeeping team.
Maintains productive relationship with Valet Parking provider.
Regularly reviews department budget to meet budgeted wages and general expenses.
Checks printed registration cards against information on arrival report and rectifies any discrepancies.
Ensures prompt and courteous service to guests.
Pre-registers guests according to standards.
Completes and monitors employee schedule.
Monitors VIP arrivals.
Keeps track of rooms to ensure accurate status and readiness for check-in.
Hires, coaches and disciplines direct reports.
Interacts positively and professionally with guests to resolve issues.
Acts as Manager on Duty as required.
Works nights, weekends, and holidays as necessary.
Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.)
Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES

Basic math skills
Ability to communicate effectively verbally and in writing
Strong leadership skills
Ability to exceed expectations of guests and team members
Excellent time management skills
In-depth knowledge of hotel Front Desk operations

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.

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About Schulte

Sourced by ZipRecruiter

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Social media

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