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Front Office Operations Manager Jobs in Wisconsin

The Marcus Corporation

Front Office Manager

Madison, WI · On-site

$65K - $75K/yr

In this role, you'll oversee all Front Office Operations (Night Audit, Concierge, and Front Desk ... Manage reservations, front office systems, inventory, scheduling, and departmental budgets to ...

Marcus Hotels

Front Office Manager

Madison, WI · On-site

$65K - $75K/yr

In this role, you'll oversee all Front Office Operations (Night Audit, Concierge, and Front Desk ... Manage reservations, front office systems, inventory, scheduling, and departmental budgets to ...

Marcus Hotels

Front Office Manager

Madison, WI

$65K - $75K/yr

In this role, you'll oversee all Front Office Operations (Night Audit, Concierge, and Front Desk ... Manage reservations, front office systems, inventory, scheduling, and departmental budgets to ...

Hotels

Front Office Manager

Madison, WI

$65K - $75K/yr

In this role, you'll oversee all Front Office Operations (Night Audit, Concierge, and Front Desk ... Manage reservations, front office systems, inventory, scheduling, and departmental budgets to ...

The Edgewater Hotel

Front Office Supervisor

Madison, WI · On-site

As a Front Office Supervisor, you will report to Front Office Manager, Assistant Front Office Manager and Rooms Director, and will be responsible for leading the day-to-day operations of the Front ...

Posted today

White Lodging

Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.75/hr

Oversee all front desk and front office operations in the absence of the Front Desk Manager - serving as the on-shift leader and primary point of escalation for guest concerns and team needs at this ...

White Lodging Careers

Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.50/hr

Oversee all front desk and front office operations in the absence of the Front Desk Manager - serving as the on-shift leader and primary point of escalation for guest concerns and team needs at this ...

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Front Office Operations Manager information

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office operations manager?

The salary of a front office operations manager typically ranges from $45,000 to $80,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

What is front office operations management?

Front office operations management involves overseeing the daily functions of the front desk, reception, and guest services in a hospitality or corporate environment. It includes managing staff, ensuring customer satisfaction, and coordinating communication between departments using tools like property management systems or customer relationship management software.

What are the key skills and qualifications needed to thrive as a front office operations manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

How does a front office operations manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

Is front office operations manager a stressful job?

A front office operations manager oversees guest services, staff coordination, and administrative tasks, which can involve high-pressure situations, especially during busy periods or emergencies. The role requires strong organizational skills, multitasking, and problem-solving, which can contribute to stress levels depending on workload and environment.

What is a front office operations manager?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.
What are popular job titles related to Front Office Operations Manager jobs in Wisconsin? For Front Office Operations Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Front Office Operations Manager jobs in Wisconsin look for? The top searched job categories for Front Office Operations Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Front Office Operations Manager jobs? Cities in Wisconsin with the most Front Office Operations Manager job openings:
Front Office Operations Manager jobs near you
Infographic showing various Front Office Operations Manager job openings in Wisconsin as of June 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution.

Front Office Manager

The Marcus Corporation

Madison, WI • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 hours ago

Marcus Corporation rating

7.4

Company rating: 7.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 42 rated movie theaters

Job description

Are you passionate about hospitality and eager to make a lasting impact with one of the most recognized names in the industry? The Hilton Madison Monona Terrace is seeking a Front Office Manager. In this role, you'll oversee all Front Office Operations (Night Audit, Concierge, and Front Desk) to ensure profitability, control costs, quality standards and create a welcoming and comfortable atmosphere for all hotel guests, visitors and team members. If you're passionate about upholding exceptional standards, thrive in a fast-paced environment, and are ready to make an impact, we want you on our team!
At Hilton Madison Monona Terrace, we don't just offer a place to stay - we create unforgettable experiences. Nestled in the heart of downtown Madison, our upscale hotel is renowned for its outstanding service and warm hospitality. But what truly sets us apart is our commitment to our people. Here, you'll find more than just a job - you'll discover a supportive community where associates are empowered to grow, succeed, and make a lasting impact. From collaborating with passionate hospitality professionals to learning from experienced leaders, every day brings opportunities to excel. Come be a part of something truly special at Hilton Madison Monona Terrace - where your passion and dedication will shine.
What you will be doing:
  • Lead, coach, and motivate Front Office associates while fostering a positive, engaging team culture.
  • Oversee hiring, training, scheduling, performance management, and staffing levels to meet service standards.
  • Develop and implement training programs to support associate growth and operational excellence.
  • Manage reservations, front office systems, inventory, scheduling, and departmental budgets to maximize revenue.
  • Drive guest satisfaction by monitoring service scores and resolving guest concerns promptly and professionally.
  • Communicate effectively with guests and team members, providing guidance, direction, and operational updates.
  • Implement corporate programs and standards, including Hilton Honors, marketing initiatives, and brand compliance.
  • Conduct daily operations oversight, including pre-shift meetings, room inspections, guest service support, and cross-department collaboration.
  • Perform other duties as assigned.

What we are looking for:
  • 2+ years of leadership, supervisory or management experience in Front Office, Guest Services, or Hotel Operations, preferably in an upscale or luxury hotel environment.
  • Previous knowledge of Hilton systems highly preferred as well experience with hotel property management systems (PMS) and general computer proficiency.
  • Ability to read, write, speak and understand the English Language in order to communicate with guests and associates.
  • Ability to effectively deal with internal and external customers.
  • Ability to develop and implement best practices.
  • Strong organizational skills with the ability to multitask and meet deadlines.
  • Must be able to remain guest-focused at all times.

What's in it for you?
  • A free, well-balanced meal every shift
  • Room discounts at Marcus Hotels & Resorts and Hilton branded locations
  • Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
  • Free employee parking (when available) or Metro bus passes
  • "Two for one" movie coupons at Marcus Theatres
  • Paid time off
  • Medical, dental, and vision insurance (offered after 1 month of employment), company-paid life insurance, employee assistance program offer for full time associates
  • 401k with employer match
  • Ability to grow your career and transfer from one property to another
  • Early wage access
  • Hilton-branded training and growth opportunities
  • And more!

Salary Estimate: $65,000-$75,000/year
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 18 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
We are an equal opportunity employer and maintain a drug free work place. This organization uses E-Verify to confirm employment eligibility in the US.
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