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Front Office Operations Manager Jobs in Wisconsin

Legacy Ventures

Front Office Manager

Madison, WI

Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Key ...

The Marcus Corporation

Front Office Manager

Madison, WI · On-site

$65K - $75K/yr

In this role, you'll oversee all Front Office Operations (Night Audit, Concierge, and Front Desk ... Manage reservations, front office systems, inventory, scheduling, and departmental budgets to ...

Marcus Hotels

Front Office Manager

Madison, WI · On-site

$65K - $75K/yr

In this role, you'll oversee all Front Office Operations (Night Audit, Concierge, and Front Desk ... Manage reservations, front office systems, inventory, scheduling, and departmental budgets to ...

Marcus Hotels

Front Office Manager

Madison, WI

$65K - $75K/yr

In this role, you'll oversee all Front Office Operations (Night Audit, Concierge, and Front Desk ... Manage reservations, front office systems, inventory, scheduling, and departmental budgets to ...

Hotels

Front Office Manager

Madison, WI

$65K - $75K/yr

In this role, you'll oversee all Front Office Operations (Night Audit, Concierge, and Front Desk ... Manage reservations, front office systems, inventory, scheduling, and departmental budgets to ...

Paws Up

WI · On-site

$60 - $90/hr

Through strong leadership, effective communication, and a commitment to operational excellence, the Assistant Front Office Manager helps create an environment where both guests and team members ...

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Front Office Operations Manager information

What is a front office operations manager?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.

How does a front office operations manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

What are the key skills and qualifications needed to thrive as a front office operations manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office operations manager?

The salary of a front office operations manager typically ranges from $45,000 to $80,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

What are popular job titles related to Front Office Operations Manager jobs in Wisconsin?

For Front Office Operations Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Front Office Operations Manager jobs in Wisconsin look for?

The top searched job categories for Front Office Operations Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Front Office Operations Manager jobs?

Cities in Wisconsin with the most Front Office Operations Manager job openings:

Front Office Operations Manager jobs near you
Infographic showing various Front Office Operations Manager job openings in Wisconsin as of June 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution.

Front Office Manager

Legacy Ventures Management

Madison, WI • On-site

Full-time

Re-posted 13 days ago

Job description

Company Overview: We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.
Summary: Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.
Key Responsibilities:
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Implement company and franchise programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
• Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.

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