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Front Office Operations Manager Jobs in Wisconsin

Hotels

Front Office Supervisor

Milwaukee, WI · On-site

$20/hr

As the Front Desk Supervisor , you will serve as a key leader ensuring smooth, efficient front-of-house operations. Reporting to the Director of Front Office, you will directly supervisor the daily ...

Montage International

WI · On-site

$120 - $180/hr

The Director of Front Office is responsible for managing the day-to-day operations for guest reception, guest services, reservations, and concierge; including profitable financial management and ...

Talent Haven HR

Front Office Representative

Milwaukee, WI · On-site

$15.50 - $18.50/hr

As a Front Office Representative, you will help ensure visitors receive outstanding service while supporting the smooth coordination of daily operations. Responsibilities * Direct guests to the ...

Choicehotels

Front Office Representative

Radisson, WI · On-site

$14.50 - $17.25/hr

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. The role of Front Office Representative requires an individual the ...

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Front Office Operations Manager information

What is a front office operations manager?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.

How does a front office operations manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

What are the key skills and qualifications needed to thrive as a front office operations manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office operations manager?

The salary of a front office operations manager typically ranges from $45,000 to $80,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

What are popular job titles related to Front Office Operations Manager jobs in Wisconsin?

For Front Office Operations Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Front Office Operations Manager jobs in Wisconsin look for?

The top searched job categories for Front Office Operations Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Front Office Operations Manager jobs?

Cities in Wisconsin with the most Front Office Operations Manager job openings:

Front Office Operations Manager jobs near you
Infographic showing various Front Office Operations Manager job openings in Wisconsin as of June 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution.

Front Office Supervisor

Hotels

Milwaukee, WI • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. As the Front Desk Supervisor, you will serve as a key leader ensuring smooth, efficient front-of-house operations. Reporting to the Director of Front Office, you will directly supervisor the daily functions of the Front Desk, Bell Services, Door Staff, and Concierge, ensuring alignment with brand standards while greeting guests, handling guest requests, and enhancing guest satisfaction.

There's no better time to join us. The Hilton Milwaukee just completed a $40 million renovation. This extensive transformation elevated our guest rooms, event spaces, and grand lobby to reflect a new era of modern elegance. Connected to the newly expanded Baird Center, The Hilton Milwaukee is not only the city's largest hotel but also a historic gem. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world-class service, upscale amenities, and superior style.

What you will be doing:

  • Supervise front desk staff, reservations, and bell staff as needed. 

  • Ensure all daily functions from checklist are completed.

  • Greets guests and check them in and out.

  • Answer phones.

  • Perform manual and computer posting of transactions.

  • Handle money, credit cards, and checks.

  • Issue mail and messages to guests.

  • Resolve guest dissatisfaction.

  • Take reservations.

  • Provide directions and answers guest questions.

  • Enter wake-up calls.

  • Perform additional duties or projects as assigned by Front Office Director.

What we are looking for:

  • Previous experience in hospitality, reservations, or front desk preferred; strong customer service background with a guest-focused approach.

  • Tech-savvy and adaptable, with the ability to quickly learn new systems and software; proficiency in cloud-based phone systems, communication platforms, and related technology are preferred.

  • Fluent in English with excellent verbal and written communication skills.

  • Strong active listening, problem-solving, and interpersonal skills; clear, pleasant, and professional speaking voice.

  • Positive, customer-oriented attitude with a polished demeanor

  • Detail-oriented, organized, and committed to delivering outstanding guest service

  • High school diploma or GED required; some college or advanced education preferred

  • Weekend availability (required)

What's in it for you?

  • Discounts at Marcus Hotels & Resorts, Restaurants, Golf & Spa operations

  • "Two for one" movie theater coupons at Marcus Theatres

  • Ability to grow your career and transfer from one property to another

  • Paid time off

  • Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

  • And more!

Job Type: Full-Time, Hourly

Shift Availability: Varies (including evenings, weekends, and holidays)

Pay Estimate: $20.00/hr

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Marcus Hotels & Resorts is an equal opportunity employer.

Additional Information
  • Hourly/Yearly Wage: $20.00/hour

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