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Hotel Duty Manager Jobs (NOW HIRING)

Dreamscape Hosptality

Hotel Duty Engineer

Ontario, CA · On-site

$18 - $20/hr

Experience in a hotel or a related field preferred. * High School diploma or equivalent required ... Perform other tasks/jobs as assigned by the supervisor or manager. Working Conditions/Environment ...

Dreamscape Hospitality

Hotel Duty Engineer

Ontario, CA

$18 - $20/hr

Experience in a hotel or a related field preferred. * High School diploma or equivalent required ... Perform other tasks/jobs as assigned by the supervisor or manager. Working Conditions/Environment ...

Dreamscape Hospitality

Hotel Duty Engineer

Ontario, CA · On-site

$18 - $20/hr

Experience in a hotel or a related field preferred. * High School diploma or equivalent required ... Perform other tasks/jobs as assigned by the supervisor or manager. Working Conditions/Environment ...

HHM Hotels

Manager on Duty

North Falmouth, MA

$23 - $25/hr

Manager on Duty Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times. Potential Career Path Front Office Manager - Assistant General ...

Better Talent

Bilingual Duty Manager

Houston, TX

$50K - $60K/yr

... a hotel, with the space and comfort of a home. The company has tripled in the last two years and ... Own/manage dashboards for arrivals/in-house/departures, exceptions, refunds, and review trends ...

Unifi

Prospect Duty Manager - FT

Jacksonville, FL · On-site

General information Job Title Prospect Duty Manager - FT Date Friday, July 10, 2026 Entity Prospect ... hotels, car rentals, cruises, and more! • Concur - Discounted cars and hotels • Tuition ...

Sea Crest Beach Resort

Manager on Duty

North Falmouth, MA · On-site

$23 - $25/hr

Manager on Duty Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times. Potential Career Path Front Office Manager - Assistant General ...

Dexterra

Assistant Manager/Duty Manager

Boise, ID

The Assistant Manager/Duty Manager provides strategic leadership and handson project management ... hotels, resorts, workforce accommodations, or comparable environments * Has held operational ...

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Hotel Duty Manager information

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$33K

$64.1K

$131K

How much do hotel duty manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for hotel duty manager in the United States is $64,068.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $71,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Hotel Duty Managers during busy periods, and how can they effectively address them?

Hotel Duty Managers often encounter challenges such as managing guest complaints, coordinating with various departments during peak occupancy, and resolving unexpected issues like maintenance emergencies. Effective communication, quick decision-making, and strong organizational skills are crucial for successfully navigating these situations. Building strong relationships with staff and maintaining a visible presence on the floor can also help Duty Managers address problems proactively and ensure smooth operations during busy periods.

What are Hotel Duty Managers?

Hotel Duty Managers are professionals responsible for overseeing the day-to-day operations of a hotel, usually during specific shifts. They handle guest concerns, supervise staff, ensure service standards are met, and address any issues that arise in the absence of senior management. Their role is crucial in maintaining smooth hotel operations and ensuring a positive guest experience, especially during evenings, weekends, or overnight shifts. Hotel Duty Managers often act as the main point of contact for both guests and employees during their shift.

What are the key skills and qualifications needed to thrive as a Hotel Duty Manager, and why are they important?

To thrive as a Hotel Duty Manager, you need strong leadership, customer service, and problem-solving skills, often supported by a background in hospitality management or a related field. Familiarity with property management systems (PMS), reservation software, and knowledge of health and safety regulations are typically required. Exceptional communication, conflict resolution, and adaptability are essential soft skills to manage staff and guest interactions effectively. These competencies ensure smooth hotel operations, satisfied guests, and the ability to handle unexpected challenges efficiently.

What is the difference between Hotel Duty Manager vs Front Desk Supervisor?

AspectHotel Duty ManagerFront Desk Supervisor
CredentialsExperience in hotel operations, hospitality management certificationsCustomer service experience, hospitality or hotel management background
Work EnvironmentOversees entire hotel operations, manages staff, handles guest issuesSupervises front desk staff, manages check-in/out, handles guest inquiries
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry
Common Search & ComparisonFocuses on overall hotel managementFocuses on front desk operations and guest services

The Hotel Duty Manager and Front Desk Supervisor roles both operate within the hospitality industry, but they differ in scope. The Hotel Duty Manager oversees all hotel operations and staff, while the Front Desk Supervisor primarily manages front desk activities and guest interactions. Understanding these differences helps in choosing the right career path or job search focus.

More about Hotel Duty Manager jobs
What cities are hiring for Hotel Duty Manager jobs? Cities with the most Hotel Duty Manager job openings:
What states have the most Hotel Duty Manager jobs? States with the most job openings for Hotel Duty Manager jobs include:
What job categories do people searching Hotel Duty Manager jobs look for? The top searched job categories for Hotel Duty Manager jobs are:
Hotel Duty Manager jobs near you
Infographic showing various Hotel Duty Manager job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $64,068 per year, or $30.8 per hour.

Head of Hotels (Hotel General Manager)

Merlin Entertainments

Carlsbad, CA

$100K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Merlin Entertainments rating

6.4

Company rating: 6.4 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

25th of 51 rated entertainment

Job description


The Hotel General Manager (Internally known as the Head of Hotel Operations) is a pivotal Resort leader responsible for overseeing all aspects of the Hotel operations within the Resort. Reporting to the Director of Resort Operations & Experience, this position ensures seamless management of the Hotel team, focusing on guest satisfaction, team development, operational excellence, and adherence to brand and safety standards. The Head of Hotel leads and supports a dynamic team, driving strategic initiatives to enhance the guest experience and operational performance.


Key Responsibilities:

  • Oversee the daily operations of the Hotel, including housekeeping, front office, commercial and guest service functions.
  • Ensure the highest standards of maintenance, cleanliness, and presentation of hotel facilities, aligning with brand expectations. L
  • Collaborate with cross-functional teams to address and resolve operational challenges, ensuring a seamless guest experience.
  • Act as a key decision-maker during operational challenges, ensuring rapid resolution and maintaining guest satisfaction.
  • Oversee guest feedback resolution, ensuring timely and effective outcomes to maintain guest loyalty and brand reputation.
  • Act as Resort or Hotel Duty Manager as required
  • Proactively monitor and enhance guest satisfaction by addressing feedback and implementing service improvements.
  • Collaborate with Hotel Managers and wider team to identify and address skill gaps, ensuring teams are equipped to succeed.
  • Support planning and execution of operational readiness for peak seasons, events, and new openings.
  • Contribute to broader Resort and Merlin initiatives, providing insights and recommendations for improvement.
  • Use guest satisfaction metrics and insights to develop action plans for continuous service enhancement.
  • Drive team engagement initiatives, cultivating an inclusive and motivated workplace environment.
  • Lead, coach, and mentor the Hotel team, fostering a culture of accountability and excellence.
  • Support global functions with innovation and planning initiatives regarding to revenue management and future development
  • Work with Commercial and Business Support Team to develop and implement strategic initiatives to optimize Hotel operations and drive efficiency.
  • Build strong relationships with other Resort departments and partners, including Facilities, Food & Beverage, and Entertainment, to support integrated operations.
  • Conduct regular coaching sessions, performance reviews, and development programs to support career growth for team members.
  • Oversee compliance of policies and procedures set forth within the Merlin Entertainments Group Health, Safety and Security Policy.
  • Understand risk assessments and ensure reporting of any new risks as appropriate.
  • In cases of incidents or accidents ensure appropriate reporting is done in a timely and accurate manner.
  • Actively share ideas, comments, and suggestions for improving safety within their work areas with their appropriate line manager.
  • Other tasks as assigned and needed by the business.

Experience and Qualifications:

  • Proven leadership experience in managing large-scale hotel, or hospitality operations, including housekeeping, front office, and guest services.
  • Strong background in team development, employee engagement, and fostering a positive workplace culture.
  • Hands-on experience in delivering exceptional guest experiences and resolving guest complaints through service recovery processes.
  • Familiarity with property management systems (e.g., Opera) and task management tools (e.g., ALICE).
  • Degree or diploma in Hospitality Management, Business Administration, or a related field is desirable.
  • Proficiency in using guest service technologies and basic office applications (e.g., Microsoft Office Suite).

  • Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
    Paid Time Off (PTO).
  • Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
  • Recognition Programs and Rewards.
  • 401(k) Program: Save for the future with company matching contributions.
  • Tuition Reimbursement Programs: Get support for further education and career growth.
  • Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Compensation between USD $100,000.00/Yr.-USD $125,000.00/Yr.

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