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Hotel Duty Manager Jobs (NOW HIRING)

SMR

Manager on Duty

Pigeon Forge, TN · On-site

$60K - $75K/yr

Manager on Duty- MOD Salary: $60,000.00 - $75,000.00 per year Schedule: Sun. & Mon. Off, Tues ... The MOD will support SMR's promise for guest satisfaction and future hotel stays through leading by ...

Arbor Lodging

Hotel General Maintenance

Roseville, CA · On-site

$19/hr

Keep your manager or duty manager in the loop and tell them about any low running supplies * Look ... Have 1-2 Years Hotel Maintenance Experience * Have basic maintenance certification/accreditation ...

Arbor Lodging

Hotel General Maintenance

Roseville, CA · On-site

$19/hr

Keep your manager or duty manager in the loop and tell them about any low running supplies * Look ... Have 1-2 Years Hotel Maintenance Experience * Have basic maintenance certification/accreditation ...

Arbor Lodging

Hotel Maintenance Technician

Rocky Hill, CT · On-site

$17 - $20/hr

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of ... Keep supervisor or duty manager in the loop and notify them of any low-running supplies * Take on ...

Arbor Lodging

Hotel Maintenance Technician

Rocky Hill, CT · On-site

$17 - $20/hr

Keep supervisor or duty manager in the loop and notify them of any low-running supplies * Take on ... hotel maintenance experience * Customer service experience * Ability to effectively prioritize ...

Arbor Lodging

Hotel Maintenance Technician

Wallingford, CT · On-site

$18 - $20/hr

Keep supervisor or duty manager in the loop and notify them of any low-running supplies * Communicate effectively with the hotel staff * Maintain a professional and friendly demeanor in the dealings ...

Arbor Lodging

Hotel Maintenance Technician

Wallingford, CT · On-site

$18 - $20/hr

Keep supervisor or duty manager in the loop and notify them of any low-running supplies * Communicate effectively with the hotel staff * Maintain a professional and friendly demeanor in the dealings ...

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Hotel Duty Manager information

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$33K

$64.1K

$131K

How much do hotel duty manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for hotel duty manager in the United States is $64,068.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $71,000.00 per year, depending on experience, location, and employer.

What is a hotel duty manager?

Hotel Duty Managers are professionals responsible for overseeing the day-to-day operations of a hotel, usually during specific shifts. They handle guest concerns, supervise staff, ensure service standards are met, and address any issues that arise in the absence of senior management. Their role is crucial in maintaining smooth hotel operations and ensuring a positive guest experience, especially during evenings, weekends, or overnight shifts. Hotel Duty Managers often act as the main point of contact for both guests and employees during their shift.

What are the key skills and qualifications needed to thrive as a hotel duty manager?

To thrive as a Hotel Duty Manager, you need strong leadership, customer service, and problem-solving skills, often supported by a background in hospitality management or a related field. Familiarity with property management systems (PMS), reservation software, and knowledge of health and safety regulations are typically required. Exceptional communication, conflict resolution, and adaptability are essential soft skills to manage staff and guest interactions effectively. These competencies ensure smooth hotel operations, satisfied guests, and the ability to handle unexpected challenges efficiently.

What are some common challenges faced by hotel duty managers during busy periods, and how can they effectively address them?

Hotel Duty Managers often encounter challenges such as managing guest complaints, coordinating with various departments during peak occupancy, and resolving unexpected issues like maintenance emergencies. Effective communication, quick decision-making, and strong organizational skills are crucial for successfully navigating these situations. Building strong relationships with staff and maintaining a visible presence on the floor can also help Duty Managers address problems proactively and ensure smooth operations during busy periods.

What is the difference between Hotel Duty Manager vs Front Desk Supervisor?

AspectHotel Duty ManagerFront Desk Supervisor
CredentialsExperience in hotel operations, hospitality management certificationsCustomer service experience, hospitality or hotel management background
Work EnvironmentOversees entire hotel operations, manages staff, handles guest issuesSupervises front desk staff, manages check-in/out, handles guest inquiries
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry
Common Search & ComparisonFocuses on overall hotel managementFocuses on front desk operations and guest services

The Hotel Duty Manager and Front Desk Supervisor roles both operate within the hospitality industry, but they differ in scope. The Hotel Duty Manager oversees all hotel operations and staff, while the Front Desk Supervisor primarily manages front desk activities and guest interactions. Understanding these differences helps in choosing the right career path or job search focus.

What does a hotel duty manager do in hotels?

A hotel duty manager oversees daily operations, handles guest complaints, manages staff, and ensures service standards are met. They often coordinate with departments such as front desk, housekeeping, and maintenance to ensure smooth hotel functioning and may respond to emergencies or special requests.

What is the difference between a hotel manager and a hotel duty manager?

A hotel duty manager is responsible for overseeing daily operations during their shift, handling guest issues, and ensuring service standards are met. A hotel manager has broader responsibilities, including strategic planning, staff management, and overall hotel administration, often overseeing multiple shifts and departments.
More about Hotel Duty Manager jobs

What cities are hiring for Hotel Duty Manager jobs?

Cities with the most Hotel Duty Manager job openings:

What states have the most Hotel Duty Manager jobs?

States with the most job openings for Hotel Duty Manager jobs include:

What job categories do people searching Hotel Duty Manager jobs look for?

The top searched job categories for Hotel Duty Manager jobs are:

Hotel Duty Manager jobs near you
Infographic showing various Hotel Duty Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $64,068 per year, or $30.8 per hour.

Manager on Duty

SMR

Pigeon Forge, TN • On-site

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Manager on Duty- MOD
Salary: $60,000.00 - $75,000.00 per year
Schedule: Sun. & Mon. Off, Tues. & Wed. 8 AM- 6 PM, Thurs.- Sat. 3-11 PM
Who We Are:
Smoky Mountain Resorts is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us. As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR's 'Spirit of Hospitality' and our Smoky Mountain community.
Purpose:
The Manager on Duty (MOD) will become a key leader at one of the best ranked vacation resorts in America. Within your respective shift assignment(s), you will collaborate with the property General Manager (GM) to effectively direct and oversee all daily resort operations. This role is significant to lead with integrity and coach team members to success. The MOD will support SMR's promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service.
Primary Essential Duties & Responsibilities:
Managing the Business:
The MOD will work 8 to 10+ hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep the SMR property running efficiently.
  1. Recognize my role is significant to manage team members, impact guest excellence initiatives and repeat visits for future hotel stays, to meet and/or exceed financial objectives for my property and SMR.
  2. Collaborate with Senior Management to complete onboarding, professional counseling and training when necessary.
  3. Direct and oversee all daily operations including, but not limited to, Front Desk, Maintenance, Activities, Food & Beverage and Common Areas.
  4. Provide team members with what they need to do the job.
  5. Train and transition to electronic files where applicable to my responsibilities.
  6. As assigned, develop weekly electronic work schedules for review and approval to manage occupancy.
  7. Ensure work schedules comply: SMR, State, and FLSA federal guidelines.
  8. Support and communicate with Front Desk team members for efficiency in early check-ins and late check-outs to accommodate/exceed guest expectations and maximize potential revenue opportunities.
  9. Interact with team members and guests in a positive and friendly manner during all shifts, in all situations.
  10. Compliance with TOSHA certification, biohazards procedures and responsibilities for safety in handling.
  11. Knowledge and ability to comply with all company operating policies and procedures.
  12. Perform other incidental and related duties as required and/or assigned.
  13. Management reserves the right to change, remove or add to these duties as necessary.

Team Members:
  1. Create two-way communication with team members by providing regular feedback and immediate instruction when necessary.
  2. Assist in recruiting to evaluate potential candidates, adhering to all federal and state labor laws as well as company policies and procedures for employment.
  3. Be a coach for SMR's most valuable resources - its team members.
  4. Create a positive atmosphere in which team members are willing and able to maximize their potential.
  5. Recognize performance achievements and celebrate team successes.
  6. Responsible for team member engagement and resolving workplace conflict.
  7. Address team member issues promptly and professionally in a manner that is consistent with SMR core values.
  8. Conduct annual performance reviews in such a manner that promotes open two-way communication.
  9. No team member will pose a direct threat to the health/safety of self or others.

Commitment to SMR's Legendary Service:
  1. Maintain the highest level of cleanliness, maintenance, and care throughout property grounds, pool areas, activity areas, common areas, back of house areas, and guest rooms.
  2. Align with SMR's promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service.
  3. Actively participate in empowering and encouraging team members to have exceptional guest interactions.
  4. Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

Quality of Work Statement:
  1. Manage resort services to achieve SMR standards, positive constructive feedback and the cultivation of team member relations.
  2. High standard of accuracy in all aspects of the job and other project assignments.
  3. Consistently coach and inspect to ensure that all standards for cleanliness and timeliness goals are achieved by Housekeeping Team Members.
  4. Troubleshoot and brainstorm problems as they arise and act effectively to prevent recurrence throughout all departments.
  5. Assist the property GM to successfully deal with performance issues, including the administration of conduct for progressive disciplinary measures up to and including termination.
  6. Actively participate in SMR's leadership training classes for continuous investment in hospitality and leadership expertise.
  7. Maintain strict confidentiality and excellent judgment regarding privileged information.
  8. Ensure my work areas are safe, organized and maintained.

Management Position Requirements:
Personality / Attitude:
  • As a professional leader: is honest, acts with integrity, follows through on commitments, accepts responsibility for my actions, approaches others in a tactful manner, and reacts well under pressure. Clearly distinguishes between right and wrong.
  • Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate.
  • Enjoy working with people, training others and providing excellent guest service.
  • Willingness to learn best practices and adapt to procedural changes.
  • Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.
  • Recognized as a positive influence to others.
  • Ability and commitment to work well with other staff.
  • Appearance, hygiene and dress represent the company's image.

Skills / Knowledge:
  • Ability to work in a fast-paced, demanding work environment.
  • Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
  • Strong organizational skills with excellent attention to detail (ATD).
  • Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
  • Ability to accept that conflict happens; act to clarify the issue, bring parties together, identify a solution and monitor for resolution.
  • Proficient computer skills with Microsoft software, including Outlook and Excel, are required.
  • Digitally savvy with the ability to learn and use the Purple Cloud system, Paycor system and advanced Property Management system is required. Software systems may be deleted and/or added with innovations in new technology.
  • Ability to monitor and assess guest incidents and property areas which may potentially cause unsafe conditions, requesting assistance when necessary.

Education / Experience:
  • High school diploma or equivalent is required.
  • 5 or more years of progressive management experience with 3 or more years directly supervising 15 team members is required. Leading and managing 16 or more team members is preferred.
  • Experience in one or more of the following areas/industries is required which includes: Hospitality, Restaurant, Retail and Healthcare.
  • Valid driver's license and ability to be on company insurance.
  • Ability to deal with a diverse workforce.

Benefits:
  • Years of Service Getaway (receive a company paid vacation after a year of service)
  • 401k with 4% company match
  • Health, dental, and vision insurance for $29 per week
  • Paid Time Off
  • Sick Time
  • Maternity/Paternity Leave
  • Professional Growth Opportunities
  • Tuition Reimbursement
  • Employee Discounts

Essential Functions:
Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus. The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently. The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch. The employee must occasionally lift and move up to 50 pounds daily on their own. Ability to tolerate various temperatures while working outdoors. This position requires continuous ability to remember information.
Collier Development Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Collier Development Company drives a warm and welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
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About SMR

Sourced by ZipRecruiter

Industry

Civil engineering construction

Company size

11 - 50 Employees

Headquarters location

San Diego, CA, US

Year founded

1986

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