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Front Office Operations Manager Jobs in Idaho (NOW HIRING)

Sun Valley

Director of Front Office

Sun Valley, ID · On-site

... managing departmental budgets and operational performance, and fostering collaboration across ... Oversee daily Front Office operations, including guest arrivals and departures, room inventory ...

The Riverside Hotel

Front Office Manager

Boise, ID · On-site

This role oversees daily front desk operations, ensuring efficient check-in and check-out processes, accurate reservations management, and timely guest communications. The Front Office Manager leads ...

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Front Office Operations Manager information

What is a front office operations manager?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.

How does a front office operations manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

What are the key skills and qualifications needed to thrive as a front office operations manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office operations manager?

The salary of a front office operations manager typically ranges from $45,000 to $80,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

What job categories do people searching Front Office Operations Manager jobs in Idaho look for?

The top searched job categories for Front Office Operations Manager jobs in Idaho are:

What cities in Idaho are hiring for Front Office Operations Manager jobs?

Cities in Idaho with the most Front Office Operations Manager job openings:

Front Office Operations Manager jobs near you
Infographic showing various Front Office Operations Manager job openings in Idaho as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Director of Front Office

Sun Valley

Sun Valley, ID • On-site

Full-time

Re-posted 26 days ago

Job description

World-renowned Sun Valley Resort is seeking an experienced Director of Front Office.

The Director of Front Office provides strategic leadership for all Front Office operations, including Front Desk, Concierge, Bell Services, Group Reservations, and Owner Relations. This position is responsible for delivering exceptional guest experiences, leading a high-performing team, managing departmental budgets and operational performance, and fostering collaboration across Resort departments. The ideal candidate is a proven hospitality leader with a passion for guest service, employee development, and operational excellence.

About Sun Valley Resort:

We’re not saying Sun Valley has special powers, but a lot of magical things do happen here.  The slopes on Bald and Dollar mountains enjoy a nearly lift line-free experience, not to mention a nearly cloud-free one as well.  Sun Valley is rich in tradition and history, dating back to 1936, however complete remodel of the Lodge concluded in 2015 with the newly added 20,000 sq. foot spa.

About Sun Valley Resort Lodging:

  • Over 370 units including
    • The Lodge
    • The Inn
    • Cottages
    • Lodge Apartments
    • Condos

Duties & Responsibilities:

  • Provide leadership and direction for the Front Desk, Bell Services, Concierge, Group Reservations, and Owner Relations teams.
  • Oversee daily Front Office operations, including guest arrivals and departures, room inventory, system management, and valet operations.
  • Recruit, hire, train, coach, and develop team members while fostering a positive, service-focused work environment.
  • Conduct performance evaluations and administer coaching, corrective action, and performance management as needed.
  • Develop and implement service enhancements to continuously improve the guest experience.
  • Monitor departmental expenses, manage supply costs, and support annual budget planning and financial goals.
  • Review and analyze daily, weekly, and monthly operational and financial reports to identify trends and opportunities for improvement.
  • Review guest satisfaction surveys and implement initiatives to enhance service quality and operational performance.
  • Collaborate with Housekeeping, Engineering, Marketing, Sales, and other Resort departments to ensure seamless guest experiences.
  • Build and maintain positive relationships with condominium owners and provide insight into rental performance.
  • Partner with the Marketing team to develop lodging packages, promotions, and guest experience initiatives.
  • Establish and maintain high standards for guest service, operational efficiency, and facility presentation.
  • Participate in daily, weekly, and monthly Resort leadership meetings.
  • Perform additional duties as assigned.

Qualifications:

  • Minimum of four (4) years of progressive leadership experience in hotel Front Office or Rooms Division operations.
  • Minimum of two (2) years of experience leading and developing teams of 20 or more employees.
  • Demonstrated commitment to delivering exceptional guest service and fostering a positive, collaborative workplace culture.
  • Strong leadership, coaching, and employee development skills.
  • Experience managing departmental budgets, interpreting financial reports, and making data-driven operational decisions.
  • Strong understanding of hotel operations, room inventory management, and guest service best practices.
  • Excellent verbal and written communication, organizational, and problem-solving skills.
  • Proficiency with property management systems and Microsoft Office; experience with OPERA or similar systems preferred.
  • Ability to collaborate effectively across multiple departments and build strong working relationships.
  • Flexible availability, including days, evenings, weekends, and holidays as business needs require.
  • Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching.
  • Ability to safely lift and/or move up to 25 pounds.

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