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Front Office Operations Manager Jobs in Alabama (NOW HIRING)

PCH

Assistant Front Office Manager

Mobile, AL · On-site

Assistant Front Office Manager Battle House Renaissance Mobile Hotel & Spa; Mobile, AL Historic ... Lead daily Front Office operations, ensuring exceptional service throughout the guest arrival, stay ...

The Elyton

Front Office Manager

Birmingham, AL

Maintains supplies and inventory controls for the Front Office and Pantry. * Provide management ... Oversee smooth operation of breakfast service (as applicable) SPECIFIC JOB KNOWLEDGE, SKILLS AND ...

Ascent Hospitality

Front Office Manager

Montgomery, AL · On-site

Maintains supplies and inventory controls for the Front Office and Pantry. * Provide management ... Oversee smooth operation of breakfast service (as applicable) SPECIFIC JOB KNOWLEDGE, SKILLS AND ...

Ascent Hospitality

Front Office Manager

Montgomery, AL · On-site

Maintains supplies and inventory controls for the Front Office and Pantry. * Provide management ... Oversee smooth operation of breakfast service (as applicable) SPECIFIC JOB KNOWLEDGE, SKILLS AND ...

Ascent Hospitality

Front Office Manager

Birmingham, AL · On-site

Maintains supplies and inventory controls for the Front Office and Pantry. * Provide management ... Oversee smooth operation of breakfast service (as applicable) SPECIFIC JOB KNOWLEDGE, SKILLS AND ...

Ascent Hospitality

Front Office Manager

Birmingham, AL · On-site

Maintains supplies and inventory controls for the Front Office and Pantry. * Provide management ... Oversee smooth operation of breakfast service (as applicable) SPECIFIC JOB KNOWLEDGE, SKILLS AND ...

Ascent Hospitality

Front Office Manager

Montgomery, AL · On-site

Maintains supplies and inventory controls for the Front Office and Pantry. * Provide management ... Oversee smooth operation of breakfast service (as applicable) SPECIFIC JOB KNOWLEDGE, SKILLS AND ...

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Front Office Operations Manager information

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office manager?

The salary of a front office manager typically ranges from $40,000 to $70,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

Is an operations manager higher than a front office manager?

A front office operations manager typically oversees guest services, reception, and front desk staff, focusing on daily guest interactions. An operations manager often has broader responsibilities across multiple departments or the entire organization, making the operations manager generally higher in seniority and scope than a front office manager.

What is the highest salary for an office manager?

The highest salary for a Front Office Operations Manager can reach over $100,000 annually, especially in large organizations or high-cost-of-living areas. Salaries depend on experience, location, industry, and the size of the organization, with senior roles or those requiring specialized skills commanding higher pay.

What are the key skills and qualifications needed to thrive as a Front Office Operations Manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

How does a Front Office Operations Manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

What does a front office manager do?

A front office manager oversees the daily operations of the front desk in a hotel, office, or organization, ensuring excellent customer service and efficient check-in and check-out processes. They supervise staff, handle guest or client inquiries, manage reservations, and coordinate communication between departments, often using property management systems or similar tools.

What are Front Office Operations Managers?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.
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Front Office Operations Manager jobs near you
Assistant Front Office Manager

Assistant Front Office Manager

PCH Hotels & Resorts

Mobile, AL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Assistant Front Office Manager

Battle House Renaissance Mobile Hotel & Spa; Mobile, AL

Historic elegance. Modern luxury. Exceptional hospitality.

Located in the heart of downtown Mobile, the Battle House Renaissance Hotel & Spa is one of the South's most iconic destinations. Rich in history and renowned for delivering exceptional guest experiences, our hotel blends timeless charm with modern luxury, creating memorable stays for travelers from around the world.

We are seeking an energetic and service-driven Assistant Front Office Manager to help lead our Front Office team and ensure every guest receives the warm, personalized service that defines the Battle House experience.

About the Role

As Assistant Front Office Manager, you will serve as a key leader within the Rooms Division, partnering with the Director of Front Office to oversee daily operations, develop associates, and deliver exceptional guest satisfaction. This role is ideal for a hospitality professional who enjoys leading from the front, coaching teams, solving challenges, and creating memorable guest experiences.

What You'll Do

  • Lead daily Front Office operations, ensuring exceptional service throughout the guest arrival, stay, and departure experience
  • Coach, develop, and inspire Front Desk associates while fostering a culture of accountability, teamwork, and hospitality excellence
  • Resolve guest concerns with professionalism and urgency, turning service opportunities into memorable experiences
  • Partner with hotel leadership to optimize staffing, revenue opportunities, operational efficiency, and guest satisfaction scores
  • Support recruiting, onboarding, training, and performance management efforts to build a high-performing team

The Ideal Candidate

  • Previous leadership experience in Front Office, Guest Services, or Rooms Operations within a hotel or resort environment
  • Strong passion for guest service, team development, and operational excellence
  • Marriott experience, PMS experience, and knowledge of Front Office operations strongly preferred
  • Ability to thrive in a fast-paced environment while maintaining professionalism, flexibility, and attention to detail

Why Join the Battle House?

As part of PCH Hotels & Resorts, you'll join an award-winning hospitality company known for its commitment to excellence, associate development, and "Hospitality with Heart & Soul."

Benefits & Perks

  • Medical, Dental, Vision, and Life Insurance, with FSA and HSA options
  • Paid Holidays, PTO, and Sick Leave
  • 401(k) with Company Match
  • Tuition Reimbursement
  • Marriott Hotel Discounts Worldwide
  • Food & Beverage Discounts
  • Career Growth and Advancement Opportunities Across the PCH Portfolio

If you're ready to grow your hospitality leadership career at one of Alabama's most prestigious hotels, we'd love to hear from you!

Apply