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Front Office Operations Manager Jobs (NOW HIRING)

Stonebridge Companies

$65K/yr

The Front Office Manager is responsible for overseeing the day-to-day and long-term operations of guest reception, reservations, and telephone services while ensuring high standards of guest ...

Marriott International

Manager Front Office

Miami, FL · On-site

$65K - $81K/yr

Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and ... Managing Projects and Policies • Ensures compliance with all Front Office policies, standards and ...

Marriott International

Front Office Manager

Los Angeles, CA · On-site

$81K - $101K/yr

Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and ... Managing Projects and Policies • Ensures compliance with all Front Office policies, standards and ...

Marriott

Manager Front Office

Miami, FL · On-site

Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and ... Managing Projects and Policies Ensures compliance with all Front Office policies, standards and ...

Marriott

Front Office Manager

Lake Buena Vista, FL · On-site

Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and ... Managing Projects and Policies Ensures compliance with all Front Office policies, standards and ...

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How much do front office operations manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for front office operations manager in the United States is $23.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.64 per hour, depending on experience, location, and employer.

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office operations manager?

The salary of a front office operations manager typically ranges from $45,000 to $80,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

What is front office operations management?

Front office operations management involves overseeing the daily functions of the front desk, reception, and guest services in a hospitality or corporate environment. It includes managing staff, ensuring customer satisfaction, and coordinating communication between departments using tools like property management systems or customer relationship management software.

What are the key skills and qualifications needed to thrive as a front office operations manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

How does a front office operations manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

Is front office operations manager a stressful job?

A front office operations manager oversees guest services, staff coordination, and administrative tasks, which can involve high-pressure situations, especially during busy periods or emergencies. The role requires strong organizational skills, multitasking, and problem-solving, which can contribute to stress levels depending on workload and environment.

What is a front office operations manager?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.
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Front Office Operations Manager jobs near you
Infographic showing various Front Office Operations Manager job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $49,376 per year, or $23.7 per hour.

Front Office Manager

Benchmark Newport Management LLC

Newport, RI

Full-time

Re-posted 10 days ago

Job description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Wayfinder Newport is more than just a boutique hotel — it’s a labor of love created by a collective of local chefs, bartenders, artists, designers, and entrepreneurs who proudly call Newport, Rhode Island home. Driven by a shared vision, we set out to reimagine the classic Newport hotel experience with something vibrant, creative, and deeply rooted in the community.   Our property features 187 thoughtfully designed rooms, including 30 spacious deluxe suites, a full-service restaurant, and 2,600 square feet of versatile event space. At Wayfinder Newport, we’re committed to being the best employer in the area. What makes us different? It starts with our people-first culture, comprehensive benefits — including 401(k) with company match — and rewarding bonus programs. We're seeking individuals who are genuinely passionate about hospitality and guest service. Our core values center on personal growth, a strong sense of community, and supporting each other’s success. Every team member plays a vital role in creating the exceptional, memorable experiences our guests return for. We’re building more than a hotel — we’re building a destination. One that people are excited to visit, not just pass through. Discover what a career with Pyramid Global at Wayfinder Newport can mean for you. Join our team and help us shape the future of hospitality in Newport.

What you will have an opportunity to do:

We’re looking for a passionate, guest-focused leader to join our Front Office team as Front Office Manager. This role is ideal for someone who inspires others through example, enjoys developing teams, and brings a thoughtful, professional approach to supporting both guests and team members.

The Front Office Manager is the face of the hotel and the heartbeat of the guest experience. You lead the Front Office department with warmth, confidence, and style — creating meaningful moments while keeping operations running seamlessly behind the scenes.
If you have experience leading a hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

  • Lead Front Office operations and set the tone for a memorable “Wanderlust” guest experience
  • Deliver personalized, engaging service and model exceptional hospitality on the floor
  • Assist with guest check-ins, ensuring accurate information, credit authorization, and fulfillment of special requests
  • Oversee VIP, group, and loyalty guest arrivals to ensure elevated experiences
  • Proactively resolve guest concerns and “WOW” guests through effective service recovery
  • Manage guest feedback platforms (reviews, surveys) and lead action plans for continuous improvement
  • Recruit, interview, and develop Front Desk and Bell team members
  • Support team growth through coaching, performance reviews, career development, recognition, and engagement programs.
  • Ensure brand standards, SOPs, and system accuracy are consistently maintained
  • Foster a positive, inclusive workplace culture that supports engagement and retention
  • Lead daily briefings and shift handovers to align teams on priorities and VIPs
  • Oversee daily Front Office operations to ensure smooth and efficient service delivery
  • Maintain accuracy in PMS, POS, and reservation systems
  • Schedule staff effectively based on forecasted occupancy and business needs
  • Partner with Housekeeping, Maintenance, and Revenue Management to ensure smooth operations and strong performance
  • Support the hotel’s financial performance by managing labor costs and expenses
  • Oversee cash handling procedures, audits, and compliance with internal controls
  • Ensure compliance with safety, security, and emergency procedures while keeping the atmosphere welcoming
  • Support loss prevention initiatives
  • Interact with all hotel staff in a professional and supportive manner
  • Perform other duties as required to support hotel operations and memorable guest experiences

Qualifications

  • 3-5 years experience leading a Front Office team in a service focused hotel or resort environment
  • Available to work a flexible schedule to include nights, weekends and holidays based on business needs
  • College degree preferred
  • A passion for hospitality and boutique-style service
  • A strong desire to make an impact on other people
  • An outgoing and engaging personality
  • Strong leadership with a hands-on, people-first approach
  • Ability to balance guest experience with operational and financial goals
  • Strong Computer skills, and experience with PMS systems
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced setting

#ZR400

What are we looking for?

Compensation:

$60,000.00

-

$64,000.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.