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Front Office Operations Manager Jobs (NOW HIRING)

Stonebridge Companies

Front Office Manager

Seattle, WA · On-site

$35 - $37/hr

The Front Office Manager is responsible for overseeing the day-to-day and long-term operations of guest reception, reservations, and telephone services while ensuring high standards of guest ...

Marriott International

Front Office Manager

Wailea, HI · On-site

$107K - $142K/yr

Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and ... Managing Projects and Policies • Ensures compliance with all Front Office policies, standards and ...

Marriott International

Front Office Manager

Washington, DC · On-site

$80K - $100K/yr

Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and ... Managing Projects and Policies • Ensures compliance with all Front Office policies, standards and ...

Marriott

Front Office Manager

Washington, DC

Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and ... Managing Projects and Policies Ensures compliance with all Front Office policies, standards and ...

Marriott

Front Office Manager

Marco Island, FL

Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and ... Managing Projects and Policies Ensures compliance with all Front Office policies, standards and ...

Marriott

Front Office Manager

College Park, GA · On-site

Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and ... Managing Projects and Policies Ensures compliance with all Front Office policies, standards and ...

Apsilon Hotels, LLC

Front Office Manager

Hapeville, GA · On-site

Position Summary As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotels continuing effort to deliver outstanding guest service and ...

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Front Office Operations Manager information

See salary details

$12

$23

$37

How much do front office operations manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for front office operations manager in the United States is $23.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.64 per hour, depending on experience, location, and employer.

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

What are the key skills and qualifications needed to thrive as a Front Office Operations Manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

How does a Front Office Operations Manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

What are Front Office Operations Managers?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.
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Front Office Operations Manager jobs near you
Infographic showing various Front Office Operations Manager job openings in the United States as of May 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $49,376 per year, or $23.7 per hour.

Front Office Manager

Stonebridge Companies

Seattle, WA • On-site

$35 - $37/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

City, State:
Seattle, Washington
*Please note, this position is not for the Residence Inn Seattle. This will be for a new full service property joining the Stonebridge Portfolio.
Title: Front Office Manager
Location:Seattle, WA
FLSA: Non-Exempt
Status: Full-time
Reports to:General Manager
Supervises: Front Office Department
Pay Range: $35 - $37 an hour
Job Summary: The Front Office Manager is responsible for overseeing the day-to-day and long-term operations of guest reception, reservations, and telephone services while ensuring high standards of guest satisfaction and operational efficiency. This role works closely with the General Manager to maintain revenue, expense, and quality targets, ensuring a smooth and efficient operation that exceeds guest and ownership expectations.
Essential Functions and Duties:
  • Ensure guests are greeted, checked in, and allocated rooms promptly and courteously.

  • Oversee strict adherence to check-in procedures, ensuring accurate guest details and billing information are obtained.

  • Address guest issues or complaints promptly to ensure guest satisfaction.

  • Ensure rooms are serviced and maintained to the company's established standards.

  • Maximize room occupancy within the agreed overbooking policy.

  • Facilitate effective communication between reservations, front office staff, and other departments, including housekeeping.

  • Ensure that all guest charges are accurately posted and kept up to date.

  • Strictly enforce credit control procedures and ensure accounts are balanced daily.

  • Oversee efficient and speedy check-out procedures.

  • Ensure that luggage is promptly delivered to and collected from guest rooms.

  • Maintain the cleanliness and order of all front-of-house areas, including the entrance and lobby.

  • Conduct regular performance appraisals for front office staff, providing training and development as needed.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Required Experience, Education, and Skills:
  • 3+ years of front office management experience in a hotel environment, with a strong focus on guest service and operations.

  • Proven leadership and supervisory skills, with the ability to manage and develop a team.

  • Strong organizational and multitasking abilities to handle daily front office operations and guest interactions.

  • Proficiency in property management systems and financial reporting.

  • Excellent communication skills, both verbal and written, to interact effectively with guests, staff, and management.

  • Ability to analyze financial data, including budgets, forecasts, and revenue reports.

  • Ability to resolve guest complaints and service issues in a professional and timely manner.

  • Knowledge of hotel check-in/check-out procedures, billing, and room inventory management.

Work Environment:
  • Primarily an indoor role, working in the front office, lobby, and guest areas of the hotel.

  • Must be able to stand and walk for extended periods while overseeing front office operations and assisting guests.

  • Must be able to lift and carry objects up to 20 lbs occasionally.

  • Flexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2026-06-01
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

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