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Front Office Operations Manager Jobs in Washington

HHM Hotels

Front Office Supervisor

Washington, DC

$22 - $24/hr

Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. * Accept leadership responsibilities by modeling proper service techniques, effective ...

HHM Hotels

Front Office Supervisor

Washington, DC

$24 - $25/hr

Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. * Accept leadership responsibilities by modeling proper service techniques, effective ...

Marriott

Director of Front Office

National Harbor, MD · On-site

As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually ...

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Front Office Operations Manager information

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office manager?

The salary of a front office manager typically ranges from $40,000 to $70,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

Is an operations manager higher than a front office manager?

A front office operations manager typically oversees guest services, reception, and front desk staff, focusing on daily guest interactions. An operations manager often has broader responsibilities across multiple departments or the entire organization, making the operations manager generally higher in seniority and scope than a front office manager.

What is the highest salary for an office manager?

The highest salary for a Front Office Operations Manager can reach over $100,000 annually, especially in large organizations or high-cost-of-living areas. Salaries depend on experience, location, industry, and the size of the organization, with senior roles or those requiring specialized skills commanding higher pay.

What are the key skills and qualifications needed to thrive as a Front Office Operations Manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

How does a Front Office Operations Manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

What does a front office manager do?

A front office manager oversees the daily operations of the front desk in a hotel, office, or organization, ensuring excellent customer service and efficient check-in and check-out processes. They supervise staff, handle guest or client inquiries, manage reservations, and coordinate communication between departments, often using property management systems or similar tools.

What are Front Office Operations Managers?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.
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Front Office Operations Manager jobs near you

Front Office Manager

Donohoe Hospitality Services

Washington, DC • On-site

$78K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Front Office Manager
Salary Range $78,000 - $85,000 annually
Who We Are
Holiday Inn Washington DC National Mall offers a unique and rewarding experience for several reasons. Situated near the National Mall, the hotel is within walking distance of iconic landmarks such as the Smithsonian museums, the U.S. Capitol, and the Washington Monument. Our central location provides a vibrant and dynamic work environment. Ou hotel fosters a supportive and inclusive work environment where teamwork and collaboration are highly valued. Employees are encouraged to bring their unique perspectives and ideas to the table, creating a dynamic and engaging workplace. Holiday Inn Washington DC National Mall is also actively involved in the local community, offering employees the chance to participate in various community service initiatives and events. This engagement not only enriches the community but also provides a sense of purpose and connection for team members.
Overall, working at Holiday Inn Washington DC National Mall provides a blend of professional growth, excellent benefits, and a vibrant, supportive work culture. It's an exciting place to build a career, where you can thrive!
We're looking for a Front Office Manager who leads with confidence, communicates with clarity, and thrives in a fast-paced, guest-focused environment. This role is essential to ensuring seamless operations, exceptional service delivery, and a positive team culture.
Position Summary
The Front Office Manager is responsible for overseeing all front office operations, ensuring outstanding guest service, operational efficiency, and team engagement. This leader manages daily front desk functions, drives service excellence, supports revenue and guest satisfaction goals, and develops team members to perform at their best.
The ideal candidate is a hands-on leader who balances operational discipline with a warm, approachable leadership style and a strong sense of accountability.
Key Responsibilities
Guest Experience & Service Excellence
  • Ensure all guests receive prompt, professional, and personalized service from arrival to departure
  • Resolve guest concerns and service recovery situations with urgency and professionalism
  • Maintain high guest satisfaction scores and service standards aligned with brand expectations
  • Monitor lobby presence and guest interactions to ensure a welcoming and engaging environment
  • Lead by example in delivering exceptional hospitality and creating memorable guest experiences

Operations Management
  • Oversee daily front office operations, including front desk, guest services, and night audit
  • Ensure accurate room assignments, billing, and reservation management
  • Maintain compliance with brand standards, policies, and operational procedures
  • Monitor occupancy, room availability, and service flow to support operational efficiency
  • Coordinate closely with Housekeeping, Engineering, and other departments to ensure readiness and service delivery

Team Leadership & Development
  • Recruit, train, coach, and develop front office team members
  • Conduct performance evaluations and provide ongoing feedback and support
  • Foster a positive, inclusive, and accountable team culture
  • Create and manage staff schedules to ensure appropriate coverage and productivity
  • Lead daily stand-up meetings and communicate operational priorities clearly

Financial & Administrative Oversight
  • Support budget management, labor control, and expense monitoring
  • Review daily reports and ensure accuracy in cash handling and financial transactions
  • Monitor payroll, overtime, and staffing levels to align with operational needs
  • Assist in achieving departmental revenue and profitability goals
  • Maintain accurate records and ensure compliance with company policies

Safety & Compliance
  • Ensure adherence to safety, security, and emergency procedures
  • Maintain compliance with brand, company, and regulatory requirements
  • Support training initiatives related to workplace safety and guest security
  • Respond appropriately to incidents and document reports as required

Qualifications
  • Minimum 2-3 years of hotel front office supervisory or management experience
  • Strong leadership, communication, and problem-solving skills
  • Experience in an upscale, lifestyle, or full-service hotel environment preferred
  • Proficiency in hotel property management systems
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Flexibility to work evenings, weekends, and holidays as operational needs require

Core Competencies
  • Guest Service Excellence
  • Team Leadership & Coaching
  • Operational Accountability
  • Conflict Resolution
  • Communication & Professionalism
  • Time Management
  • Decision-Making Under Pressure

Work Environment & Expectations
  • Fast-paced hospitality environment requiring frequent interaction with guests and team members
  • Ability to stand, walk, and move throughout the property for extended periods
  • Occasional lifting of up to 25 pounds
  • Availability to support operations during peak periods, emergencies, or staffing needs

Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.
*minimum 32 hours/week to qualify
We also offer daily pay access, which lets you receive your earnings the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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