Family Program Manager Jobs (NOW HIRING)

Department
BSD NSU - Research - Margaret Hackett Family Program
About the Department
Established in 2018 within the Department of Neurological Surgery, the Margaret Hackett Family Program in CNS Congenital Anomalies at the University of Chicago (MHFP or the 'Program') was created to make a difference by supporting research, patient care, and education initiatives focused on improving the lives of people impacted by congenital anomalies of the central nervous system. The Program's initiatives include: 1) Providing more complete information leading to a better understanding of congenital anomalies of the central nervous system, 2) Ensuring that patients and families have access to information about the latest treatment options, 3) Advancing collaborative, multi-institutional research that will improve treatment and enhance the quality of life for patients, and 4) Providing compassionate, understanding, and engaged communities for patients and their families. The MHFP at the University of Chicago is supported by the Margaret Hackett Family Center (or the 'Foundation'). The three pillars of the MHFP are 1) Patient-focused outreach and support, 2) Clinical research, and 3) Basic science/laboratory research.
Job Summary
The job provides specialized business support for the Margaret Hackett Family Program (MHFP), which includes direct support to patients and families diagnosed with CNS Anomalies (Chiari, Craniosynostosis, Hydrocephalus, Syringomyelia, Spina Bifida) to create awareness of the MHFP while helping patients and families navigate the healthcare system, create and maintain support groups, and develop educational resources.
Responsibilities

• Develops communication and marketing plan with Program Manager to promote MHFP including email campaign, newsletter distribution, and social media posts. Frames the organization's impact in a way that is trustworthy, credible, and compelling. Tells authentic, mission-driven stories via blogs, videos, and newsletters. Manages social media platforms, tracks performance metrics, and engages with followers.
• Promotes MHFP to local Chicagoland clinics and hospitals. Networks to build relationships with local providers and administrators. Conducts virtual and in-person presentations to inform local providers about MHFP resources.
• Endorses MHFP resources at medical conferences/meetings in Chicagoland area.
• Networks to find local medical conferences/meetings & clinic outreach opportunities with CNS anomaly providers.
• Attends local conferences/meetings to promote MHFP opportunities & advocacy materials.
• Creates & Maintains Connect Groups for patients and families with CNS anomalies that meet in-person and/or virtually.
• Recruits and trains volunteers to form Connect Group for patients and families with CNS Anomalies.
• Coordinates patient and family events to connect families and offer MHFP resources.
• Responds to requests received from patients, their caregivers and medical professionals for information and support in dealing with the challenges of CNS Anomalies.
• Supports the delivery of services to program participants and/or beneficiaries.
• May interact with faculty, researchers and staff for committee work or information.
• Performs other related work as needed.

Minimum Qualifications
Education:
Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
Certifications:
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Preferred Qualifications
Education:

• Bachelor's Degree.

Preferred Competencies

• Familiarity with central administration within a complex research university environment.
• Excellent oral and written communication skills.
• Excellent interpersonal and customer service skills.
• Handle sensitive and confidential situations and information with absolute discretion.
• Maintain calm and courteous demeanor and to work productively despite heavy workload, competing priorities, complex problems, and tight deadlines.
• Excellent problem-solving skills.
• Ability to use appropriate resources to resolve an issue.
• Ability to follow an issue through to resolution.
• Considerable skill in working both independently and as a team member.
• Ability to take initiative and organize and complete projects with minimal supervision.

Application Documents

• Resume (required)
• Cover Letter (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Administration & Management
Role Impact
Individual Contributor
Scheduled Weekly Hours
40
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Hourly
FLSA Status
Non-Exempt
Pay Range
$28.85 - $36.06
The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
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