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Family Program Manager Jobs in Hawaii (NOW HIRING)

Pacific Quest

Program Guide-Full Time

Hilo, HI · On-site

... management to ensure completion of therapeutic objectives * Delegate appropriate tasks to guide team members * Coordinate special program functions such as outings, family program, and rites of ...

Pacific Quest

Program Guide-Full Time

Hilo, HI

$20 - $24/hr

... management to ensure completion of therapeutic objectives * Delegate appropriate tasks to guide team members * Coordinate special program functions such as outings, family program, and rites of ...

Pacific Quest

Program Guide-Full Time

Hilo, HI · On-site

... management to ensure completion of therapeutic objectives * Delegate appropriate tasks to guide team members * Coordinate special program functions such as outings, family program, and rites of ...

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Family Program Manager information

What does a family program manager do?

A Family Program Manager is responsible for developing, implementing, and overseeing programs that support families within an organization or community. Their duties often include coordinating services, managing staff, creating educational materials, and connecting families with resources such as counseling, childcare, or financial assistance. They also evaluate program effectiveness and ensure that services meet the needs of diverse families. This role is common in social services, schools, non-profits, and military organizations.

What are some common challenges faced by family program managers and how can they be addressed?

Family Program Managers often encounter challenges such as coordinating support across diverse family needs, managing limited resources, and ensuring effective communication among stakeholders. Balancing administrative responsibilities with direct support can also be demanding. These challenges can be addressed by building strong community partnerships, maintaining clear documentation, and prioritizing regular training in communication and cultural sensitivity. Creating a collaborative team environment helps ensure families receive timely, comprehensive support.

What are the key skills and qualifications needed to thrive as a family program manager, and why are they important?

To thrive as a Family Program Manager, you need experience in program development, case management, and a background in social work, counseling, or a related field, often supported by a relevant degree. Familiarity with database management systems, reporting tools, and possibly certifications like Licensed Clinical Social Worker (LCSW) are typically required. Outstanding interpersonal communication, cultural competency, and strong organizational skills help differentiate top performers in this role. These capabilities are crucial for effectively supporting families, coordinating resources, and ensuring the successful delivery and evaluation of family-focused programs.

What is the difference between Family Program Manager vs Social Services Coordinator?

AspectFamily Program ManagerSocial Services Coordinator
CredentialsTypically requires a bachelor's degree in social work, psychology, or related field; certifications may be preferredUsually requires a bachelor's degree in social work, human services, or related field; certifications may be beneficial
Work EnvironmentWorks in community programs, non-profits, or government agencies focusing on family support servicesWorks in social service agencies, community organizations, or healthcare settings assisting clients
Employer & IndustryNon-profits, government agencies, healthcare organizationsSocial service agencies, community health organizations, government programs

The Family Program Manager and Social Services Coordinator roles share similar educational backgrounds and work environments, focusing on supporting families and individuals. However, the Family Program Manager often oversees broader program development and management, while the Social Services Coordinator typically handles direct client interactions and case management. Both roles are vital in community support services, with the Family Program Manager generally having more administrative responsibilities.

What are the most commonly searched types of Family Program jobs in Hawaii?

The most popular types of Family Program jobs in Hawaii are:

What job categories do people searching Family Program Manager jobs in Hawaii look for?

The top searched job categories for Family Program Manager jobs in Hawaii are:

What cities in Hawaii are hiring for Family Program Manager jobs?

Cities in Hawaii with the most Family Program Manager job openings:

Family Program Manager jobs near you
Infographic showing various Family Program Manager job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Program Guide-Full Time

Pacific Quest

Hilo, HI • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Join Pacific Quest and make a difference!
Pacific Quest provides licensed and accredited residential mental healthcare on Hawaii Island and is a leader in integrative, nature-based residential treatment for adolescents and young adults.
Why You'll Love Working Here:
- Be part of a mission-driven team committed to fostering health, connection, and resilience
- Work in a collaborative, supportive environment where every role contributes to life-changing outcomes
- Enjoy competitive pay, great benefits
Pacific Quest is looking for skilled Program Guides!
Who We Are: Pacific Quest is a behavioral health program for adolescents and young adults, located on the East side of the Big Island of Hawaii.
Our Mission: Pacific Quest cultivates change within our residents, families, and our community.
Primary Purpose: Program Guide positions are responsible for the direct supervision, safety, health, and wellbeing of the residents while implementing the program curriculum and facilitating therapeutic weekly treatment plans. The Program Guide role's primary purpose is to learn the program and the necessary hard and soft skills while providing support to other members of the Program Guide team and following the direction of the Program Manager and Team Managers.
Essential Duties & Responsibilities
  • Uphold safety, supervision, and monitoring of residents in accordance with Program Policy
  • Learn and articulate the Pacific Quest mission, guiding principles, and curriculum.
  • Effectively communicate with residents in a group setting and direct resident groups toward common goals; demonstrate flexibility with placement, program, location, and resident supervision assignments; observe and identify the needs of individual residents and the group to create a physically and emotionally safe and supportive environment
  • Role model program expectations at all times, which includes upholding our diet and wellness standards while at work
  • Build and maintain rapport with residents while holding boundaries that further therapeutic outcomes
  • Maintain client confidentiality
  • Keep appropriate boundaries related to self-disclosure, avoid teaching or speaking about controversial beliefs while at work including but not limited to political, religious, medication, diet, or lifestyle choices
  • Maintain professional appearance and attitude in accordance with Program Policy
  • Participate in professional development through mandatory and voluntary monthly in-service training
  • Able to cover for medication passes as needed, once trained
  • Complete documentation of resident observations and incidents in a timely and thorough manner

The Program Guide positions have the following roles that require additional expectations and job responsibilities. Movement between roles will be based on the discretion of the Management Team and will account for seniority, performance assessment, participation in training, and operational needs.
Apprentice Guide
  • Gain knowledge and experience of Pacific Quest's curriculum and operating procedures
  • Share responsibility for facilitation of group activities

Journey Guide
  • Assist with facilitation of group and individual activities, therapeutic and curriculum based groups, and mentor resident led groups
  • Ensure daily safety procedures are completed in a timely and thorough manner
  • Mentor apprentice guides

Lead Guide
  • Hold the schedule for the shift and ensure completion of daily tasks and procedures per policies and instructions from leadership
  • Collaborate with clinicians and program management to ensure completion of therapeutic objectives
  • Delegate appropriate tasks to guide team members
  • Coordinate special program functions such as outings, family program, and rites of passage
  • Able to cover for medication passes as needed
  • Special Projects as assigned

Required Competencies, Skills & Qualifications
  • Ability to be a team player and form mutually respectful relationships with all employees
  • Ability to maintain physical alertness and activity over the course of designated work hours in a safe manner
  • Must provide and maintain current CPR/First Aid certification. CPR certifications must be from in-person training. Wilderness First Aid & Wilderness First Responder are acceptable for CPR if the card specifies that CPR was included.
  • Maintain a current NVCI (Non-Violent Crisis Intervention Training) certification provided by Pacific Quest
  • Treat all residents, families, and coworkers with dignity and respect
  • Prehire and ongoing background and fingerprint checks; drug screen clearance
  • Maintain current physical and TB clearance
  • Valid driver's license with a clean record
  • Demonstrate alignment with Pacific Quest Core Values: (1) Professionalism; (2) Health; (3) Connection; (4) Resilience

Desired Skills & Qualifications
  • Bachelor's degree specifically in Psychology, Sociology, Social Work, Outdoor Education/Leadership or a minimum of two years relevant experience
  • Experience is preferred in education, outdoor recreation, health and wellness, 12-step recovery, gardening, and/or experience in therapeutic settings such as residential treatment centers, programs serving at-risk populations and/or rehabilitation centers.
  • Minimum preferred age is 21 in order to meet Company auto insurance requirements

$20 - $24 an hour
Compensation
-- Starting wage is dependent on experience and qualifications; overtime pay for hours worked over 40 per work week.
-- Comprehensive healthcare options
-- Paid time off accrual and holiday pay
-- 401(k) plan
-- Prodeals & discounts
Schedule
Work week schedules and various shifts are available and will be determined based on operational needs.
Typical Guide shifts are as follows:
Typically full-time, 4 days a week (Sunday-Wednesday/ Wednesday-Saturday) and flexible as needed. Shifts are 10-12 hours and are to be determined based on operational needs. Overtime may be required until relief staff is on-site, or if extra staffing is needed.
Physical Demands
The role of a Program Guide is physically demanding, please communicate in writing any accommodations you may need related to the following parameters: With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Reaching with hands and arms, stooping, kneeling, crouching, crawling, frequent sitting, standing and walking, climbing stairs, walking up inclines and on uneven terrain may be required for long periods of time. Additional physical requirements may include lifting and or moving up to 50 pounds. Program Guides are on their feet for long amounts of time during the course of their 10-12 hour shift. Emergencies may require sprinting and energy intensive movements to ensure resident safety.
Pacific Quest is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Pacific Quest is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at [email protected].

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