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Entry Level Help Desk Analyst Jobs (NOW HIRING)

HARRIS & HARRIS LTD

Help Desk Analyst

Coppell, TX · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the ...

MDW Associates

Help Desk Analyst

Huntsville, AL · On-site

$20.50 - $28.25/hr

The Help Desk Analyst will serve as a front-line support resource for users navigating modernized enterprise applications and system transitions. The ideal candidate will combine strong customer ...

MDW Associates

Help Desk Analyst

Huntsville, AL

$20.50 - $28.25/hr

The Help Desk Analyst will serve as a front-line support resource for users navigating modernized enterprise applications and system transitions. The ideal candidate will combine strong customer ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in the office and 5 days out of the office*** ***They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...

The State of Arizona

Help Desk Analyst

Phoenix, AZ · On-site

$20.62/hr

Help Desk Analyst Apply now Job No: 541702 Work Type: Full-time Location: PHOENIX Categories: Information Technology/Services DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS ...

Inteliblue

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Title: Help Desk Analyst Location: Conyers, GA Duration: Long Term Interivew Type: WebEx Required Skills. * Bilingual - Spanish/English * Vocational/Technical degree in computer applications ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.

No Limit Technology

Help Desk Analyst

Miami, FL

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...

Beacon Health System

Help Desk Analyst

Granger, IN

$18.50 - $25/hr

Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.

Robert Half

Help Desk Analyst

Syracuse, NY · On-site

$20 - $22/hr

We are looking for a Help Desk Analyst to provide front-line technical support for end users in Syracuse, New York. This Contract position is ideal for someone with at least 1 year of experience ...

nLeague Services Inc

Help Desk Analyst

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Analyst Department: CO OIT Location: 601 East 18th Avenue Suite 250 Denver, Colorado 80203-0000 (Remote) Duration: 6+ Months 100% Remote Job * QUALIFICATIONS: Bachelor's degree or ...

Alpha Baking Company, Inc.

Help Desk Analyst

Chicago, IL · On-site

$20.25 - $27.50/hr

As a Help Desk Analyst, you will be responsible for providing technical assistance and support to our internal employees and external clients. Your expertise in troubleshooting, problem-solving, and ...

Alpha Baking Co., Inc.

Help Desk Analyst

Chicago, IL · On-site

$20.25 - $27.50/hr

As a Help Desk Analyst, you will be responsible for providing technical assistance and support to our internal employees and external clients. Your expertise in troubleshooting, problem-solving, and ...

Pyramid Consulting, Inc

Help Desk Analyst

$21 - $28.75/hr

Pyramid Consulting, Inc. is seeking a Help Desk Analyst for a contract position with long-term potential. The role involves providing first-level technical support to end users, troubleshooting ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Ability to work in a team environment Working Relationships The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

They are seeking a Help Desk Analyst to provide support for both internal and external customers by addressing issues related to computer systems, software, and hardware, while managing incidents and ...

Hexagon US Federal

Help Desk Analyst

Santa Rita, GU · On-site

$20 - $27.50/hr

They are seeking a Help Desk Analyst who will ensure the Help Desk operates professionally, assisting users with IT support requests while maintaining proper documentation and procedures.

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID · On-site

$20 - $27.25/hr

Description As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve ...

Serenity Info Tech, Inc.

Help Desk Analyst

Middletown, CT · On-site

$20.75 - $28.50/hr

Help Desk Analyst 12 Months 1225 Silver Street Middletown, Connecticut 06457 Note: Candidate Must Be Local Works on-site in Middletown, CT Must pass drug screening Must pass background check (local ...

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Entry Level Help Desk Analyst information

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How much do entry level help desk analyst jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for entry level help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does an Entry Level Help Desk Analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

Is a help desk analyst an entry-level job?

Yes, a help desk analyst is typically an entry-level position that requires basic technical knowledge, good communication skills, and familiarity with common troubleshooting tools. Many employers offer on-the-job training and look for candidates with relevant certifications or a basic understanding of computer systems and networks.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What jobs pay 4000 a week without a degree?

Entry level help desk analyst roles typically do not pay $4,000 a week; such high earnings usually require advanced experience, specialized skills, or certifications. High-paying jobs without a degree are often in sales, real estate, or skilled trades, but earning $4,000 weekly consistently is uncommon without significant experience or licensing. Most roles offering this level of income involve entrepreneurship or commission-based work rather than entry-level positions.

What are some common challenges an Entry Level Help Desk Analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk analysts. These roles still require human skills for complex issues, customer service, and critical thinking, making AI a tool to augment rather than replace help desk staff.

What Does an Entry-Level Help Desk Analyst Do?

The job of an entry-level help desk analyst is to provide support to customers with technical problems. The duties of someone in this role are to troubleshoot and resolve common IT issues, utilizing phone, chat, or email systems to communicate with customers. This role also involves studying products, entering information into databases, and communicating issues to senior-level staff as needed. An entry-level help desk analyst regularly interacts with customers to provide direct support and troubleshoot c technical problems. Similar job titles include online customer service representative.

Can I get a helpdesk job with no experience?

Entry-level help desk analyst positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with strong communication skills and a willingness to learn.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in the United States as of June 2026, with employment types broken down into 17% As Needed, and 83% Full Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Help Desk Analyst

Help Desk Analyst

HARRIS & HARRIS LTD

Coppell, TX • On-site

$40K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Help Desk Analyst to join our Information Technology team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!

Help Desk Analyst

The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the Network Analyst in providing support to the computer network and telecom systems. In addition, on call after hours and evening/weekend support may be required as needed.

Location: On-Site at Coppell, TX office daily

Schedule: Regular business hours are 8:00am to 5:00pm Monday through Friday, must be able to work after hours and on weekends as needed.

Salary: $40,000.00 to $55,000.00 annually

Additional Compensation and Benefits:

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:

  • Medical, Dental, and Vision insurances from premium providers
  • 401K with matching
  • Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
  • Tuition Reimbursement
  • Paid Time Off, Sick Time, Wellness Days and Paid Holidays
  • Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.


DAY TO DAY

  • Provide technical support for desktop systems software, hardware and peripherals, including printers, phones, handhelds and remote laptops in a Windows (XP, 7, 2003, 2008) environment.
  • Customizes the conversation by articulating clear instructions and troubleshooting information appropriate to the employee’s level of technical knowledge. Ensures understanding so that all staff is able to perform their job functions.
  • Install, configure, troubleshoot and resolve hardware, software and connectivity issues.
  • Provide daily 2003/2008 Active Directory administration of users, desktops and file/folder permissions.
  • Responsible for user setups, moves and system permissions.
  • Ensures high priority work is completed within the required timeframe to increase department functionality and eliminate missed deadlines. Communicates with management if they are unable to meet a deadline.
  • Maintain and update the ticket tracking, asset management and inventory tracking systems.
  • Remains flexible, open and positive in the face of changing needs of the company by thinking outside of the box and adjusting plans to meet current needs.
  • Makes a professional impression at all times with everyone by acting calm, responsible and respectful of others.

WHAT YOU MUST POSSESS

Must Have:

  • Must have experience and knowledge of troubleshooting Microsoft Office MS Word, MS Excel, MS Access, MS Power Point and Outlook.
  • A minimum of 1 year of experience in a help desk or similar role
  • High School Diploma or Equivalent
  • Experience and knowledge troubleshooting Microsoft Office Suite and Windows

Other Required Skills:

  • Strong ability to prioritize work appropriately, be flexible and be well organized.
  • Exceptional analytical and problem-solving skills.
  • Ability to think out of the box and implement smart solutions to ever changing company needs.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.

WHY HARRIS & HARRIS?

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.

The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.

At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.

We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!

Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.