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Entry Level Help Desk Analyst Jobs in Sumter, SC

US IT Solutions Inc

Help Desk Analyst-III

Columbia, SC · On-site

$19 - $26/hr

USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ... Work closely with business units and IT analysts responsible for supporting those systems.

Focused HR Solutions

Helpdesk Analyst 8-11

Columbia, SC · On-site

$25 - $37/hr

Our direct client has an opening for a Helpdesk Analyst rec 10944-1 This position is up to 12 ... Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 ...

Ask IT consulting

Helpdesk Analyst

Columbia, SC · On-site

$19 - $26/hr

Role Name: System Analyst / Helpdesk Duration: 12 Months Location: Columbia, SC, 29210 DAILY DUTIES / RESPONSIBILITIES: * Configures and installs software for IT users' desktops and laptops.

Infojini Inc

SCCM Engineer

Columbia, SC

... for the help desk techs for software deployment, patch management, & client-health, asset ... IT analysts and business units by resolving complex computer equipment and systems problems ...

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Entry Level Help Desk Analyst information

See Sumter, SC salary details

$12

$21

$31

How much do entry level help desk analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level help desk analyst in Sumter, SC is $21.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.65 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Sumter, SC as of September 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,060 per year, or $21.2 per hour.

Help Desk Analyst-III

Columbia, SC • On-site

US IT Solutions Inc
Software Development • 51 - 200 employees
Learn more about US IT Solutions Incexternal

$19 - $26/hr

Full-time

Re-posted 24 days ago

Job description

Company Description

We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. Our company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more.

Job Description

Scope of the project:
This is a long term position that will be utilized for production support and software development. This assignment will provide application development programming support for Retirement and Health Insurance Financial and operational systems. Work closely with business units and IT analysts responsible for supporting those systems.

Qualifications

Daily Duties / Responsibilities:
Under general supervision the contractor will provide onsite instruction, assistance, and support for up to three permanent staff members for the analysis, modification, testing, and implementation of changes to the PEBA's Computer Systems.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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