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Help Desk Associate Jobs in Sumter, SC (NOW HIRING)

SBC Innovations LLC

Junior Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

Associate's degree in Computer Science or a related IT field; OR * Microsoft Fundamentals or CompTIA certification; OR * 2 years of IT Help Desk support experience in a Windows Active Directory ...

STI

Desktop Support Technician - Columbia, SC

Columbia, SC · On-site

$18.75 - $23.75/hr

Experience working with a help desk ticketing system * Experience with NTS Network * Experience with Active Directory or InTune Required Education/Certifications * High School diploma. * Associate or ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Sumter, SC

Help Desk Associate information

See Sumter, SC salary details

$12

$19

$29

How much do help desk associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for help desk associate in Sumter, SC is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.39 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Sumter, SC?

The most popular types of Help Desk jobs in Sumter, SC are:

What are popular job titles related to Help Desk Associate jobs in Sumter, SC?

For Help Desk Associate jobs in Sumter, SC, the most frequently searched job titles are:

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The top searched job categories for Help Desk Associate jobs in Sumter, SC are:

What cities near Sumter, SC are hiring for Help Desk Associate jobs?

Cities near Sumter, SC with the most Help Desk Associate job openings:

Help Desk Associate jobs near you

Junior Help Desk Technician

SBC Innovations LLC

Columbia, SC • On-site

$18.50 - $25/hr

Contractor

Posted 9 days ago

Job description

About SBC Innovations:
Join SBC Innovations and contribute to cutting-edge systems integration in a dynamic federal enterprise environment. Please help us maintain and enhance our enterprise-level IT systems, ensuring security, efficiency, and optimal performance across our extensive network of devices.
At SBC Innovations, we are dedicated to finding and hiring talented individuals with the right attitude, tenacity, and motivation. We truly believe in the value you bring to our organization.
SBC Innovations is seeking a Help Desk Technician II to join our Network Operations Center team supporting the Executive Office for U.S. Attorneys (EOUSA) Enterprise Operations, Platforms, and Solutions (EOPS) program. You will provide 24/7 Tier 2 technical helpdesk and operational support to EOUSA and IT Systems Managers across 94 U.S. Attorney Offices nationwide, while monitoring and managing critical IT infrastructure in a NOC environment.
Key Responsibilities
  • Provide 24/7 remote, over-the-phone Tier 2 technical support and assistance to EOUSA and USAO IT Systems Manager staff
  • Monitor enterprise systems and infrastructure in a 24/7 Network Operations Center; identify, troubleshoot, and resolve issues promptly
  • Perform steady-state system administration and maintenance, including security patch installation, patch management, hardware/software upgrades, and system optimization
  • Create, modify, and verify backup jobs; perform data storage, retrieval, replication, and backup media rotations
  • Support a Windows Active Directory environment: file/print servers, domain controllers, application servers, and media storage systems
  • Manage AD components: DNS, Organizational Units, AD Sites and subnets, GPOs, ACLs, and full account lifecycle (create, disable, delete accounts; manage DC groups; password resets)
  • Support enterprise-wide desktop and laptop image deployments and routine OS and security patching
  • Execute routine software patch updates via enterprise management systems such as BigFix and Microsoft SCCM; support steady-state, enterprise-wide SCCM deployments
  • Monitor and support enterprise tools including HP SIM, SolarWinds, CommVault, vCenter, NICE Vision Control Net, EVOIP Nagios, SCCM, SCSM, SCOM, Splunk, Cisco PRIME, Dell OpenManage Essentials, and customized SharePoint sites
  • Assist with hardware installations, wiring/cabling support, equipment rack relocations, power source support, and backup, restore, and recovery procedures
  • Update documentation and provide research assistance for problem resolution involving configuration issues or other conflicts
  • Multitask effectively while working issues via phone calls and email simultaneously

Required Qualifications (any one of the following)
  • Associate's degree in Computer Science or a related IT field; OR
  • Microsoft Fundamentals or CompTIA certification; OR
  • 2 years of IT Help Desk support experience in a Windows Active Directory environment; OR
  • 2 years of experience in Windows Active Directory, network, IT operations, and IT hardware support

Plus:
  • Solid working knowledge of networks, servers, and desktop applications
  • U.S. Citizenship required; must meet DOJ Residency Requirement
  • Ability to obtain and maintain a Secret clearance (minimum BI investigation); must be willing to hold up to Top Secret if required

Preferred Qualifications
  • Hands-on experience with SCCM, BigFix, SolarWinds, Splunk, or CommVault
  • Experience supporting federal government or DOJ environments
  • Familiarity with Microsoft Server technologies and enterprise-level server/desktop systems

Additional Information
  • Work is performed on-site in a 24/7 Network Operations Center in Columbia, SC
  • All equipment is government-furnished

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