1

Help Desk Associate Jobs in Sumter, SC (NOW HIRING)

... that help you get the most from your career, life, and wardrobe. Position Overview ... Coaching Associates "in the moment" on client interactions & performance to maximize productivity ...

... that help you get the most from your career, life, and wardrobe. Position Overview ... Coaching Associates "in the moment" on client interactions & performance to maximize productivity ...

... that help you get the most from your career, life, and wardrobe. Position Overview ... Coaching Associates "in the moment" on client interactions & performance to maximize productivity ...

Practice Coordinator

Columbia, SC · On-site

$17.50 - $18.50/hr

At LifeStance Health, we strive to help individuals, families, and communities with their mental ... Manage front desk responsibilities including greeting and checking patients in/out in a courteous ...

Practice Coordinator

Columbia, SC · On-site

$17.50 - $18.50/hr

At LifeStance Health, we strive to help individuals, families, and communities with their mental ... Manage front desk responsibilities including greeting and checking patients in/out in a courteous ...

next page

Showing results 1-20

Help Desk Associate information

See Sumter, SC salary details

$12

$19

$29

How much do help desk associate jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for help desk associate in Sumter, SC is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.39 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Sumter, SC? The most popular types of Help Desk jobs in Sumter, SC are:
What are popular job titles related to Help Desk Associate jobs in Sumter, SC? For Help Desk Associate jobs in Sumter, SC, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Sumter, SC look for? The top searched job categories for Help Desk Associate jobs in Sumter, SC are:
What cities near Sumter, SC are hiring for Help Desk Associate jobs? Cities near Sumter, SC with the most Help Desk Associate job openings:
Service Technician, HVAC Repair (Sumter, SC)

Service Technician, HVAC Repair (Sumter, SC)

Transform Co

Sumter, SC • On-site

$22 - $36/hr

Other

Medical, Dental, Vision, Retirement

Posted 7 days ago


Job description

HVAC Repair Technician

Why an HVAC Repair Technician career might be right for you:
  • You like solving problems - Each repair is different.  You enjoy diagnosing problems and figuring out solutions
  • You like fixing things - Getting things working again is a satisfying outcome.  You did that!
  • You like helping others - You're the hero of the home like a first responder, lifting the weight off the shoulders of grateful homeowners   
  • You like to be on the move - You're not stuck at a desk all day - you are welcomed into customers' homes

Why a career with Sears Home Services is right for you: 
  • Great hourly rates - $22 - $36 / hour base rate salary, depending on experience
  • Benefits - Comprehensive set of medical, dental, and vision benefits, with an additional $4000 annual subsidy for associates with dependents!  
  • 401k match - Opportunity to contribute to 401k plan, with 100% company match up to 3%.
    More ways to earn -Technicians have the opportunity to earn additional performance bonuses & sales incentives throughout the year.
    Flexible schedules - Sears techs are NOT on call.  
  • Year-round work - With Sears large scale and wide product range, Sears cross trains techs and keeps them busy year round
  • Expert training - Best in class training program. Tens of thousands of repair techs trained by Sears Technical Institute in the past 60 years. We will teach you the skills you need to succeed!
  • Peer mentoring - Onboarding buddy and mentor technicians to help you grow your skills
  • Career advancement - Many ways to advance and cross-train to keep growing your career. Our average tenure is >12 years!
  • Easy tools - Sears provides company vehicle, uniforms, specialty tools, mobile phone & industry-leading app that eliminates paperwork and provides technical support