Help Desk Associate Jobs in Orangeburg, SC (NOW HIRING)

SUMMARY OF POSITION: Under general direction designs, supports, maintains, and evaluates network and telecommunication systems; installs, configures, and maintains both physical and virtual network appliances; maintains college wired and wireless network, ISP connectivity; servers; performs other related duties as assigned. 

ESSENTIAL DUTIES/NON-ESSENTIAL DUTIES AND RESPONSIBILITIES : 

Network Administration/Server Support 50% 

• Responsible for planning, developing, maintaining, and monitoring the security of the campus network. 

• Designs, plans, installs, implements, and monitors both system and application software on the network switches, wireless controllers and access points, Firewall, VPN appliances, NAC appliance, and other networked devices 

• Monitor the network to ensure that the network is available to all system users 

• Responsible for all backups of the network devices 

• Install, configure, maintain, and support enterprise systems 

• Resolve escalated help-desk tickets 

• Work with vendors to research new technologies to enhance or improve campus technology 

E-mail/Internet/Systems Support 30% 

• Manage and monitor ISP connectivity 

• Researches and troubleshoots e-mail problems by reviewing mail logs, records, and network configurations 

• Troubleshoot wired and wireless connectivity issues 

Telecommunications Support 20% 

• Plans, recommends, and assists in the design of telecommunications systems and procedures; 

• Coordinates the ordering and installation of telecommunications and data systems equipment and cabling; 

• Research, analyze, troubleshoots, and resolves telecommunications-related problems; 

• Maintains telecommunication server, appliances and software 

• Support and maintain campus-wide video surveillance and security camera systems 

All duties and responsibilities must be performed in compliance with the University's Service Expectations. 

OB QUALIFICATIONS: 

MINIMUM QUALIFICATIONS: 

• Associate degree in computer science or related field 

• Four years of networking experience 

• Combination of certificates and experience related to the requirements of the position. 

PREFERRED QUALIFICATIONS: 

• Bachelor's degree in computer science or related field 

• Three years of related experience in network management. 

• Experience with Network equipment (Extreme Networks, Cisco, Aerohive, Aruba) 

• Experience with Fortinet products 

• Wireless design and deployment 

• Familiarity with Telecommunications equipment 

• Experience with VMWare and Nutanix clusters 

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Working knowledge of local and wide area networks (LAN/WAN), Internet, e-mail systems, telecommunications, data communications, standard operating systems, software packages and software utilities 

• Proper records maintenance and storage for local and distributed environments. 

• Experience in all areas of local and wide area networks management and administration including but not limited to: system configuration, upgrades, setup, troubleshooting, planning, designing, implementation, and user support 

• Troubleshooting, maintaining, configuration and supporting telecommunications equipment. 

• Plan, design, and maintain data networks and network application servers 

• Provide technical support to users 

• Administer day-to-day operation of network equipment and network application servers 

• Implement LAN/WAN maintenance and management 

• Explain technical concepts in non-technical terms to faculty, staff, and students 

• Keep current by reading, interpreting, and applying information on technological changes and updates 

• Develop and maintain system documentation, SOPs, and technical diagrams 

• Prepare clear and concise written communications; 

• Research technical manuals and guides to respond to user questions, prioritize requests, organize, schedule, and coordinate a variety of activities and projects 

• Ability to learn new software and hardware packages; 

• Adapt to changes in technology; 

• Work independently and as a team member; 

• Establish and maintain cooperative-working relationships with all those contacted during the course of work. 

GUIDELINES AND SUPERVISION: The Information Technology Specialist III reports to the Interim Leader/CIO of IT. Under general supervision be able to respond to and diagnose problems independently or through discussion with others. 

SPECIAL CONSIDERATIONS: Display a willingness to work additional hours during the week and/or weekend, if required. 

Hours: The university's operating hours are Monday through Thursday 8am - 5pm and Friday 8am - 1pm. This position requires occasional weekends and hours outside of regular business hours. 

DISCLAIMER: The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. 

We believe that a diverse faculty and staff are essential to achieving academic excellence; thus, we strongly encourage applications from candidates from all racial, ethnic, and cultural backgrounds.