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Entry Level Help Desk Support Jobs in Sumter, SC

SBC Innovations LLC

Junior Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

SBC Innovations is seeking a Help Desk Technician II to join our Network Operations Center team supporting the Executive Office for U.S. Attorneys (EOUSA) Enterprise Operations, Platforms, and ...

US IT Solutions Inc

Help Desk Analyst-III

Columbia, SC · On-site

$19 - $26/hr

USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ... This is a long term position that will be utilized for production support and software development.

Focused HR Solutions

Helpdesk Analyst 8-11

Columbia, SC · On-site

$25 - $37/hr

Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 tickets daily * Provide technical support to ongoing projects assisting with IT needs * Use critical ...

Advanced Automation Consulting

Be Seen First

Systems Administrator (Support within a NOC)

Columbia, SC · On-site

$47K - $52K/yr

Microsoft Fundamentals or CompTIA certifications OR * 2 years IT Help Desk support experience in a Windows Active Directory environment OR * 2 years of experience in Windows Active Directory, network ...

Ask IT consulting

Helpdesk Analyst

Columbia, SC · On-site

$19 - $26/hr

System Analyst / Helpdesk Duration: 12 Months Location: Columbia, SC, 29210 DAILY DUTIES ... Provides Tier 2 support to IT users for basic software and hardware of end-user computing and ...

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Entry Level Help Desk Support information

See Sumter, SC salary details

$9

$18

$29

How much do entry level help desk support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for entry level help desk support in Sumter, SC is $18.56, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.53 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Sumter, SC?

For Entry Level Help Desk Support jobs in Sumter, SC, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Sumter, SC look for?

The top searched job categories for Entry Level Help Desk Support jobs in Sumter, SC are:

What cities near Sumter, SC are hiring for Entry Level Help Desk Support jobs?

Cities near Sumter, SC with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you

Junior Help Desk Technician

SBC Innovations LLC

Columbia, SC • On-site

$18.50 - $25/hr

Contractor

Posted 13 days ago

Job description

About SBC Innovations:
Join SBC Innovations and contribute to cutting-edge systems integration in a dynamic federal enterprise environment. Please help us maintain and enhance our enterprise-level IT systems, ensuring security, efficiency, and optimal performance across our extensive network of devices.
At SBC Innovations, we are dedicated to finding and hiring talented individuals with the right attitude, tenacity, and motivation. We truly believe in the value you bring to our organization.
SBC Innovations is seeking a Help Desk Technician II to join our Network Operations Center team supporting the Executive Office for U.S. Attorneys (EOUSA) Enterprise Operations, Platforms, and Solutions (EOPS) program. You will provide 24/7 Tier 2 technical helpdesk and operational support to EOUSA and IT Systems Managers across 94 U.S. Attorney Offices nationwide, while monitoring and managing critical IT infrastructure in a NOC environment.
Key Responsibilities
  • Provide 24/7 remote, over-the-phone Tier 2 technical support and assistance to EOUSA and USAO IT Systems Manager staff
  • Monitor enterprise systems and infrastructure in a 24/7 Network Operations Center; identify, troubleshoot, and resolve issues promptly
  • Perform steady-state system administration and maintenance, including security patch installation, patch management, hardware/software upgrades, and system optimization
  • Create, modify, and verify backup jobs; perform data storage, retrieval, replication, and backup media rotations
  • Support a Windows Active Directory environment: file/print servers, domain controllers, application servers, and media storage systems
  • Manage AD components: DNS, Organizational Units, AD Sites and subnets, GPOs, ACLs, and full account lifecycle (create, disable, delete accounts; manage DC groups; password resets)
  • Support enterprise-wide desktop and laptop image deployments and routine OS and security patching
  • Execute routine software patch updates via enterprise management systems such as BigFix and Microsoft SCCM; support steady-state, enterprise-wide SCCM deployments
  • Monitor and support enterprise tools including HP SIM, SolarWinds, CommVault, vCenter, NICE Vision Control Net, EVOIP Nagios, SCCM, SCSM, SCOM, Splunk, Cisco PRIME, Dell OpenManage Essentials, and customized SharePoint sites
  • Assist with hardware installations, wiring/cabling support, equipment rack relocations, power source support, and backup, restore, and recovery procedures
  • Update documentation and provide research assistance for problem resolution involving configuration issues or other conflicts
  • Multitask effectively while working issues via phone calls and email simultaneously

Required Qualifications (any one of the following)
  • Associate's degree in Computer Science or a related IT field; OR
  • Microsoft Fundamentals or CompTIA certification; OR
  • 2 years of IT Help Desk support experience in a Windows Active Directory environment; OR
  • 2 years of experience in Windows Active Directory, network, IT operations, and IT hardware support

Plus:
  • Solid working knowledge of networks, servers, and desktop applications
  • U.S. Citizenship required; must meet DOJ Residency Requirement
  • Ability to obtain and maintain a Secret clearance (minimum BI investigation); must be willing to hold up to Top Secret if required

Preferred Qualifications
  • Hands-on experience with SCCM, BigFix, SolarWinds, Splunk, or CommVault
  • Experience supporting federal government or DOJ environments
  • Familiarity with Microsoft Server technologies and enterprise-level server/desktop systems

Additional Information
  • Work is performed on-site in a 24/7 Network Operations Center in Columbia, SC
  • All equipment is government-furnished

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