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Entry Level Help Desk Support Jobs in Sumter, SC

Sentar

Help Desk Analyst II

Shaw Air Force Base, SC · On-site

$18 - $24.75/hr

Sentar is seeking a Help Desk Analyst II at Shaw AFB in South Carolina! Role Description ... Provide Tier 1 technical support to include initial trouble ticket/call prioritization, diagnosis ...

TriOptus LLC

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

... support for issues at the agency. The help desk technician will also perform other duties as assigned. Education: An associate's degree or higher is preferred but commensurate experience may be ...

City of Columbia

IT HELPDESK MANAGER

Columbia, SC · On-site

$61K - $78K/yr

Six (6) years of relevant prior experience in a technical or help desk support/service environment ... Ability to perform specialized technical or entry-level professional work requiring general ...

City of Columbia, SC

IT HELPDESK MANAGER

Columbia, SC · On-site

$61K - $78K/yr

Six (6) years of relevant prior experience in a technical or help desk support/service environment ... Ability to perform specialized technical or entry-level professional work requiring general ...

City of Columbia

IT HELPDESK TECHNICIAN I

Columbia, SC · On-site

$46K - $58K/yr

Two (2) years of relevant prior experience in a technical or help desk support/service environment ... Ability to perform specialized technical or entry-level professional work requiring general ...

US IT Solutions Inc

Help Desk Analyst-III

Columbia, SC

$19 - $26/hr

USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ... This is a long term position that will be utilized for production support and software development.

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Entry Level Help Desk Support information

See Sumter, SC salary details

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$18

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How much do entry level help desk support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for entry level help desk support in Sumter, SC is $18.56, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.53 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What jobs pay $2000 a day?

Most entry-level help desk support roles do not pay $2000 a day; such high daily earnings are typically associated with specialized or senior positions in fields like consulting, software development, or executive roles. High-paying jobs often require extensive experience, certifications, or advanced skills, and earnings can vary based on industry, location, and workload.

Can I get a helpdesk job with no experience?

Entry level help desk support positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with strong communication skills and a willingness to learn.

Is helpdesk a good entry-level job?

Help desk support is a common entry-level IT role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software. It provides foundational experience in customer service, technical skills, and familiarity with tools like ticketing systems, making it a good starting point for a career in IT.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace help desk support roles like Entry Level Help Desk Support. Human technicians are still essential for complex issues, customer interaction, and problem-solving that require critical thinking and empathy. Help desk jobs often involve learning new tools and certifications to adapt to evolving technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Sumter, SC? For Entry Level Help Desk Support jobs in Sumter, SC, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Sumter, SC look for? The top searched job categories for Entry Level Help Desk Support jobs in Sumter, SC are:
What cities near Sumter, SC are hiring for Entry Level Help Desk Support jobs? Cities near Sumter, SC with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Help Desk Analyst II

Help Desk Analyst II

Sentar

Shaw Air Force Base, SC • On-site

$18 - $24.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems engineering. We invite you to join the small business team where you can build, innovate, and secure your career.
Sentar is seeking a Help Desk Analyst II at Shaw AFB in South Carolina!
Role Description:
  • Provide Tier 1 technical support to include initial trouble ticket/call prioritization, diagnosis, analysis, and troubleshooting and resolution of basic client hardware and software issues.
  • Provide Tier 1 hands-on support to users on the AOC/CAOC floor.
  • Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required.
  • Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure.
  • Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance.
  • Assist with management SIPR PKI program.
  • Coordinate on Firewall Exemption Requests/Bluecoat Exemption Requests.
  • Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits.
  • Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reporting across all network enclaves;
  • Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.).

Qualifications:
Clearance Level: Secret
Certifications: DoD IAT Level 2 (Security +) or higher
Education: Associates degree in Computer Science or related field; or, 2+ years' IT Help Desk support experience and 2+ years' of experience in Computer/IT hardware support (can be concurrent).
Experience:
Recommended experience with the following:
-Assisting large number of users across multiple networks
-Troubleshooting various network and mobile devices, trusted thing clients
-Help Desk Remedy ticketing
-Installation of various IT hardware
Benefits at Sentar:
In addition to a great culture, Sentar not only fosters an inclusive work environment but also offers an extensive benefits package designed to cater to the well-being of its employees and their families.
  • Voluntary Medical, Dental, Vision, with Health Savings or Flexible Spending Plan options
  • Voluntary Life, Critical Illness, Accident, and Long Term Care insurance options
  • Group Term Life, Short-Term and Long-Term Disability is provided by Sentar to all qualifying employees
  • Generous 401(k) match
  • Competitive PTO plan that graduates quickly with years of service
  • Other leave programs; holiday schedule along with bereavement, jury and military duty
  • Mental health awareness programs
  • Tuition reimbursement
  • Professional development reimbursement
  • Recognition and Awards programs

If you are not ready to apply for this position, submit your resume here to join our talent community. We'll keep you updated occasionally on new job opportunities.
Sentar is an Affirmative Action and Equal Opportunity Employer M/F/Vets/Persons with Disabilities
Our culture is one of inclusivity and support. Sentar is proudly an Equal Opportunity and VEVRAA Federal Contractor Employer M/F/Vets/Persons with Disabilities. Follow these links to learn more about your rights: EEO Is the Law Poster; EEO Is Law Supplement; and Pay Transparency.
We want you to build your career at Sentar, so if you are an individual with a disability and require a reasonable workplace accommodation applying for a job or at any point in the employment process, contact the Recruiting Manager at recruiting@sentar.com. Please indicate the specifics of the assistance needed. Thank you for considering Sentar in your employment search.
Build, Innovate, Secure Your Career at Sentar.

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