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Entry Level Help Desk Support Jobs in Sumter, SC

TriOptus LLC

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

... support for issues at the agency. The help desk technician will also perform other duties as assigned. Education: An associate's degree or higher is preferred but commensurate experience may be ...

Robert Half

Help Desk/Desktop Support Analyst

Columbia, SC · On-site

$19 - $26/hr

We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Columbia, South Carolina. In this role, you will diagnose hardware, software, and ...

City of Columbia

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IT HELPDESK MANAGER - City of Columbia,SC

Columbia, SC · On-site

$55K - $65K/yr

Six (6) years of relevant prior experience in a technical or help desk support/service environment ... Ability to perform specialized technical or entry-level professional work requiring general ...

US IT Solutions Inc

Help Desk Analyst-III

Columbia, SC · On-site

$19 - $26/hr

USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ... This is a long term position that will be utilized for production support and software development.

EPS Corporation

Client System Support

Sumter, SC · On-site

Manage Help Desk tickets, ensuring proper documentation of all actions. Support inspections, audits, and comply with Information Assurance standards. Maintain equipment accountability, track hardware ...

EPS Corporation

Client System Support

Sumter, SC · On-site

... Help Desk operations and IT asset management Strong communication and documentation skills Key ... Support inspections, audits, and comply with Information Assurance standards. • Maintain ...

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Entry Level Help Desk Support information

See Sumter, SC salary details

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$18

$29

How much do entry level help desk support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level help desk support in Sumter, SC is $18.56, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.53 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Sumter, SC? For Entry Level Help Desk Support jobs in Sumter, SC, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Sumter, SC look for? The top searched job categories for Entry Level Help Desk Support jobs in Sumter, SC are:
What cities near Sumter, SC are hiring for Entry Level Help Desk Support jobs? Cities near Sumter, SC with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you

Communications Focal Point (CFP) Service Desk

MicroTech

Sumter, SC

$18.25 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Overview

MicroTech is seeking a Communications Focal Point (CFP) Service Desk support resource for the Combined Air Operations Center (CAOC) at Shaw AFB. The CAOC team provides provide full Communications Focal Point (CFP) Help Desk support to end users for all Enterprise and AOC networks client equipment, software and services. CFP Help Desk Support also provides Client Systems/Hardware Support for the AOC/CAOC floor.

Responsibilities
  • Perform all technical support and O&M tasks and activities
  • Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues);
  • Provide Tier 1 hands-on support to users on the AOC/CAOC floor;
  • Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required;
  • Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure;
  • Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance;
Qualifications
  • Associates degree in Computer Science or related field; or
  • 2+ years' IT Help Desk Support experience, and 2+ years' ofexperience in Computer/IT hardware support (experience may be concurrent)

AND

  • DoD 8140 DCWF 451, Intermediate Level.
  • Active Secret Clearance
General InformationMicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion - we provide effective, practical solutions that can increase productivity, and decrease costs. MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL management qualified business processes. We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include: Insurance (medical, dental vision) Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service) 401k Plan with Employer Matching Contribution 11 Company-Paid Holidays Tuition Assistance Voluntary Benefit Programs Corporate Discounts MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.Employment Type: OTHER

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