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Entry Level Help Desk Support Jobs in Sumter, SC

Focused HR Solutions

Helpdesk Analyst 8-11

Columbia, SC · On-site

$25 - $37/hr

Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 tickets daily * Provide technical support to ongoing projects assisting with IT needs * Use critical ...

Ask IT consulting

Helpdesk Analyst

Columbia, SC · On-site

$19 - $26/hr

System Analyst / Helpdesk Duration: 12 Months Location: Columbia, SC, 29210 DAILY DUTIES ... Provides Tier 2 support to IT users for basic software and hardware of end-user computing and ...

LifeStance Health

IT Field Support Technician

Columbia, SC · On-site

$25 - $28/hr

High School Diploma or relative experience in similar role * 1-3 years of experience in a technical support or help desk role * Solid understanding of desktop operating systems (Windows 10/11, macOS ...

U.S. Navy

IT Support Specialist

Bishopville, SC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Camden, SC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Pinewood, SC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Dalzell, SC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Sumter, SC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Summerton, SC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Elgin, SC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Lugoff, SC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Lake City, SC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Manville, SC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Hopkins, SC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Sumter, SC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Turbeville, SC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Stateburg, SC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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Showing results 21-40

All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Sumter, SC

Entry Level Help Desk Support information

See Sumter, SC salary details

$9

$18

$29

How much do entry level help desk support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for entry level help desk support in Sumter, SC is $18.56, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.53 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Sumter, SC? For Entry Level Help Desk Support jobs in Sumter, SC, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Sumter, SC look for? The top searched job categories for Entry Level Help Desk Support jobs in Sumter, SC are:
What cities near Sumter, SC are hiring for Entry Level Help Desk Support jobs? Cities near Sumter, SC with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you

Helpdesk Analyst 8-11

Focused HR Solutions

Columbia, SC • On-site

$25 - $37/hr

Contractor

Re-posted 8 days ago

Job description

This job is 100% on-site in Columbia, SC.

Our direct client has an opening for a  Helpdesk Analyst rec 10944-1

This position is up to 12 months, with the option of extension, and is in Columbia, SC

Corp to Corps are NOT allowed for this client. W2 Only.

Responsibilities:
  • Responds to and diagnoses problems through discussions with users and business partners using problem recognition, research, isolation and resolution steps for the Office of the State Treasurer (STO).
  • Assists IT personnel, end users and business partners to ensure that programs, systems and equipment meet users' needs and are understood by users.
  • Builds and maintains strong working relationships with key IT product and service providers to ensure performance and service level requirements are met.
  • Researches, tests and recommends technology based on best practices and how the agency uses technology. Manages resource requirements to balance user demands.
  • Provides technical support for STO business applications by analyzing, identifying, diagnosing and resolving issues.
  • Participates in projects and initiatives to advance the STO's operational effectiveness in cost savings, performance and customer satisfaction.
  • Maintains, recommends and documents IT procedures, processes and controls.

DAILY DUTIES / RESPONSIBILITIES:
ALL WITHIN PROJECT SCHEDULES AND OTHER DEFINED DEADLINES:
  • Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 tickets daily
  • Provide technical support to ongoing projects assisting with IT needs
  • Use critical thinking to help develop IT solutions or troubleshoot problems
  • Offer great deskside and remote support to the STO workforce
  • Assist with documentation and reporting as necessary

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
  • GREAT CUSTOMER SERVICE
  • TECHNICAL TROUBLESHOOTING
  • HANDS-ON DESKTOP SUPPORT
  • EXPERIENCE WITH WINDOWS AND OFFICE PRODUCTS

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
  • A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
  • EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS
  • Customer service skills Yes 1 Expert Currently Using 6 + Years 

Additional Skills: 
  • A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
  • EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS
 
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About Focuses HR Solutions

Sourced by ZipRecruiter

Focused HR Solutions is a Certified Women Business Enterprise by WBENC. FHR is a full service staffing firm that assists clients nationwide with supplemental staff for their information technology departments on a contract, contract to hire, and direct hire basis. Our team has extensive experience providing full service staffing needs to small, medium and large clients. Focused HR Solutions provides services to technology-driven clients that include many of the most prominent firms in the United States. Our client base includes State and Local Governments, Software Vendors, top Fortune 500 Companies, as well as companies in the automotive, retail, financial, health care, and telecommunication industries. At Focused HR Solutions, we utilize technology to market our candidate’s skills and fulfill our client’s job assignments guaranteed.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Scottsdale, AZ, US

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