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It Helpdesk Trainee Jobs in Sumter, SC (NOW HIRING)

AppleOne

IT Helpdesk Specialist

Columbia, SC · On-site

$20/hr

Job Summary We are seeking an IT Helpdesk Specialist for a temp-to-hire opportunity in Columbia, SC. This role supports a high-volume, 24/7 service desk environment providing Tier 1 technical support ...

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How much do it helpdesk trainee jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for it helpdesk trainee in Sumter, SC is $20.62, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the most commonly searched types of It Helpdesk jobs in Sumter, SC?

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It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in Sumter, SC as of June 2026, with employment types broken down into 83% Full Time, 13% Part Time, 3% Contract, and 1% Summer. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $42,884 per year, or $20.6 per hour.

IT Helpdesk Specialist

Columbia, SC • On-site

AppleOne
Recruiting and Staffing Services • 1 - 5K employees
Learn more about AppleOneexternal

$20/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Summary
We are seeking an IT Helpdesk Specialist for a temp-to-hire opportunity in Columbia, SC. This role supports a high-volume, 24/7 service desk environment providing Tier 1 technical support, password resets, incident management, and request fulfillment for a large statewide user base.
This is a strong opportunity for a customer-focused IT professional who enjoys solving technical issues, communicating clearly, and working in a structured support environment.
- Pay rate: $18 to $20 per hour.
- Job type: Temp-to-hire.
- Location: Columbia, SC, Broad River Road area. | ON SITE.
- Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.| 1hr lunch break
- Post-training schedule: Rotating schedule that may include Monday through Friday, 8:00 a.m. to 5:00 p.m., and Tuesday through Saturday, 8:00 a.m. to 5:00 p.m.
- Holiday rotation required for 13 holidays per year, totaling 26 shifts.
Key Responsibilities
- Provide Tier 1 technical support for customers through phone, email, chat, electronic communication, and in-person channels.
- Troubleshoot and resolve hardware, software, application, password, and network connectivity issues.
- Manage incidents and service requests by diagnosing problems, resolving issues when possible, and escalating appropriately when needed.
- Document all support interactions accurately using service desk tools and established procedures.
- Maintain current knowledge of enterprise technology services, internal processes, and available knowledge base resources.
- Update and maintain procedural documentation for internal and external users.


Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#3156

Company Description

This company offers growth and a great group of people to work with.

AppleOne logo

About AppleOne

Sourced by ZipRecruiter

AppleOne is a renowned staffing service based in Glendale, California, USA. Positioned in the Human Resources industry, the company offers extensive staffing and recruiting solutions, such as temporary, full-time, and part-time placement, to companies across diverse industry sectors. The company was established by Bernie Howroyd in 1964, launching the business to aid others in finding excellent jobs and companies in finding excellent people.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Glendale, CA, US

Year founded

1964

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