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It Helpdesk Manager Jobs in Sumter, SC (NOW HIRING)

SUNSHINE ENTERPRISE USA LLC

IT Project Manager

Columbia, SC · Hybrid

$91K - $107K/yr

Job Title: IT Project Manager / Project Lead The State of South Carolina is looking for a dedicated IT Project Manager to join our team. Due to increasing project demand, we have exceeded our ...

CYNET SYSTEMS

IT Project Manager

Columbia, SC · On-site

$53 - $58/hr

... in IT project management. * 3+ years of experience in Hybrid (Agile and Waterfall) Project ... to helping organizations build high-performing teams while empowering professionals to grow ...

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Trace Systems

IT Project Manager I

Shaw Air Force Base, SC · On-site

$87K - $103K/yr

Job Overview Job Title: IT Project Manager I Location: Shaw AFB, SC This position is pending contract award. Job Responsibilities Trace Systems is seeking a dynamic IT Project Manager I to join our ...

Trace Systems

IT Project Manager I

Shaw Air Force Base, SC · On-site

$87K - $103K/yr

Job Overview Job Title: IT Project Manager I Location: Shaw AFB, SC This position is pending contract award. Job Responsibilities Trace Systems is seeking a dynamic IT Project Manager I to join our ...

Trace Systems

IT Project Manager I

Shaw Air Force Base, SC · On-site

$87K - $103K/yr

Job Overview Job Title: IT Project Manager I Location: Shaw AFB, SC This position is pending contract award. Job Responsibilities Trace Systems is seeking a dynamic IT Project Manager I to join our ...

US Navy

Information Technology Professional

Elgin, SC · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Sumter, SC

It Helpdesk Manager information

See Sumter, SC salary details

$33.4K

$74.6K

$110.9K

How much do it helpdesk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for it helpdesk manager in Sumter, SC is $74,613.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,800.00 and $89,100.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Sumter, SC?

The most popular types of It Helpdesk jobs in Sumter, SC are:

What are popular job titles related to It Helpdesk Manager jobs in Sumter, SC?

For It Helpdesk Manager jobs in Sumter, SC, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Sumter, SC look for?

The top searched job categories for It Helpdesk Manager jobs in Sumter, SC are:

What cities near Sumter, SC are hiring for It Helpdesk Manager jobs?

Cities near Sumter, SC with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Sumter, SC as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $74,613 per year, or $35.9 per hour.

IT Project Manager

SUNSHINE ENTERPRISE USA LLC

Columbia, SC • Hybrid

$91K - $107K/yr

Full-time

Re-posted 18 hours ago

Job description

Job Title: IT Project Manager / Project Lead The State of South Carolina is looking for a dedicated IT Project Manager to join our team. Due to increasing project demand, we have exceeded our internal capacity to manage projects effectively without a dedicated resource. Schedule: 37.5 Hours/Week, Monday - Friday Work Mode: Hybrid (80% Onsite / 20% Remote)

The potential for one day of remote work per week depends on project needs; there is no set schedule. Location: MUST be a SC resident or willing to relocate to SC before starting the role at their own expense. Local and non-local candidates must complete an onsite interview for the second round.

Requirements Required Skills 5+ years of Project Management experience. 3+ years Project Management experience in managing Enterprise Level IT project 3+ years of experience with Budgeting Preferred Skills Active PMP Certification Experience managing System Modernization Initiatives Experience with working with State Agencies Experience collaborating with External Vendors Experience with ServiceNow

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