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Help Tech Chat Support Jobs in Sumter, SC (NOW HIRING)

US IT Solutions Inc

Help Desk Analyst-III

Columbia, SC

$19 - $26/hr

Company Description We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified ... This is a long term position that will be utilized for production support and software development.

Ask IT consulting

Helpdesk Analyst

Columbia, SC

$19 - $26/hr

Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible ... Provides Tier 2 support to IT users for basic software and hardware of end-user computing and ...

TriOptus LLC

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

... support for issues at the agency. The help desk technician will also perform other duties as ... Additional certifications in information technology infrastructure, network administration, and ...

City of Columbia

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IT HELPDESK MANAGER - City of Columbia,SC

Columbia, SC · On-site

$55K - $65K/yr

Coordinates daily Help Desk activities, ensuring the provision of timely, effective computer user support and assistance; * Reviews and maintains Help Desk database; * Assists in supervising Help ...

Sentar

Help Desk Analyst II

Shaw Air Force Base, SC · On-site

$18 - $24.75/hr

Associates degree in Computer Science or related field; or, 2+ years' IT Help Desk support experience and 2+ years' of experience in Computer/IT hardware support (can be concurrent). Experience:

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Help Tech Chat Support information

See Sumter, SC salary details

$24K

$38.7K

$58.8K

How much do help tech chat support jobs pay per year?

As of Jul 20, 2026, the average yearly pay for help tech chat support in Sumter, SC is $38,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,400.00 and $41,900.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Sumter, SC? For Help Tech Chat Support jobs in Sumter, SC, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Sumter, SC look for? The top searched job categories for Help Tech Chat Support jobs in Sumter, SC are:
What cities near Sumter, SC are hiring for Help Tech Chat Support jobs? Cities near Sumter, SC with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
Chat Systems Administrator I

Chat Systems Administrator I

Trace Systems

Shaw Air Force Base, SC • On-site

Full-time

Re-posted 6 days ago

Job description

Job Overview
Job Title: Chat Systems Administrator I
Location: Shaw AFB, SC
This position is pending contract award.
Job Responsibilities
Trace Systems is actively recruiting for a Chat Systems Administrator I to support the AFCENT Combined Air Operations Center (CAOC) contract at Shaw AFB, SC
The job responsibilities include, but are not limited to:
  • Support the day-to-day management, operation, maintenance and administration of communications and IT systems and services in production, development, exercise and training environments. Preventive, remedial, and corrective maintenance shall be performed to ensure equipment and/or systems are in full operating condition as described by the equipment manufacturer without degradation of service.
  • Install, patch, upgrade, tune, optimize and repair hardware and software (including operating systems, applications and databases) to maintain optimal performance;
  • O&M of equipment and/or systems up to and including their demarcation points, and shall coordinate with, and assist external entities (other governmental agencies or contractors) in troubleshooting beyond their demarcation point during outages and troubleshooting, as required;
  • Establish a trend analysis program to ensure equipment, systems and services meet minimum operational availability, reliability and survivability requirements, (including backup and recovery of end-to-end systems.
  • Identify hardware, software and/or service shortfalls and provide optimization recommendations to the government technical representative.
  • Schedule, coordinate, perform and record Preventive Maintenance Inspections (PMIs) on the communication and IT systems and associated hardware IAW the original equipment manufacturer's manuals (and/or government technical orders, as applicable) and USAFCENT Special Instructions- Communications (SPIN-C);
  • Perform unscheduled maintenance when equipment repairs and/or service restoration is required;
  • Monitor equipment and systems for indications of warnings, faults, alarm conditions and outages; and provide component and system fault isolation, diagnostics, troubleshooting and restoration services;
  • Troubleshoot until the source of the condition, degradation or outage is identified, and implement corrective actions and repairs to restore affected equipment, systems or services to full operational capability;
  • Design, write, modify and implement software programs/applications;
  • Develop "glue-ware" to support operational client applications and security patches;
  • Provide Tier 2 technical support;
  • Install, configure, operate, manage, troubleshoot, repair, upgrade, inspect and maintain server systems (physical and virtual), including administration of core and functional services;
  • Manage and administer user accounts, profiles and access;
  • Monitoring user access and adherence to established policies and procedures to ensure a secure operating environment;
  • Monitor workstation and server logs for errors and failures and perform appropriate troubleshooting and maintenance;
  • Provide technical assistance for assigned projects;
  • Provide desktop, server and software application integration support;
  • Operate and maintain monitoring and analysis tools; and detect, analyze and resolve platform, infrastructure and system problems;
  • Other Duties as Required.

Minimum Qualifications
  • Active, in-scope US Government issued Secret clearance with eligibility.
  • Due to the nature of the work and contract requirements, US Citizenship is required.

GENERAL EXPERIENCE:
  • 2+ years performing administrative maintenance on server operating systems.
  • Understanding of chat programs in a DOD environment.
  • DoDM 8140 IAT Level 2 (Security+) or higher ; and Microsoft Certified Solution Associate (MCSA) or equivalent certification.

Education
  • High School Diploma or GED.

Trace Systems
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

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