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Help Desk Password Reset Jobs in Sumter, SC (NOW HIRING)

SBC Innovations LLC

Junior Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

... DC groups; password resets) * Support enterprise-wide desktop and laptop image deployments and ... OR * 2 years of IT Help Desk support experience in a Windows Active Directory environment; OR * 2 ...

Continental

IT Support Intern

Sumter, SC · On-site

$13.25 - $17.50/hr

... password resets, and access management. * Troubleshoot and resolve technical issues in person, by phone, or through a help desk ticketing system. * Perform software installations, updates, and system ...

All JobsHelp Desk Password Reset JobsHelp Desk Password Reset Jobs in Sumter, SC

Help Desk Password Reset information

See Sumter, SC salary details

$12

$21

$31

How much do help desk password reset jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for help desk password reset in Sumter, SC is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.99 per hour, depending on experience, location, and employer.

What does a help desk password reset specialist do?

A Help Desk Password Reset specialist assists users who are unable to access their accounts due to forgotten or expired passwords. They verify the identity of users, reset passwords, and provide guidance on creating secure passwords. Their role is essential for maintaining security while ensuring users regain access quickly and efficiently. Often, they also educate users about password policies and best practices to prevent future issues.

What are the key skills and qualifications needed to thrive as a help desk password reset specialist?

To thrive as a Help Desk Password Reset specialist, you need a basic understanding of IT systems, troubleshooting skills, and familiarity with authentication and security protocols, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Proficiency with ticketing systems, remote desktop tools, and identity management platforms like Active Directory is typically required. Strong communication, patience, and attention to detail are crucial soft skills for effectively assisting users and resolving issues efficiently. These skills and qualities ensure users regain access securely and promptly, maintaining organizational productivity and data security.

What are some common challenges faced in a help desk password reset role, and how can they be managed effectively?

A common challenge in a Help Desk Password Reset role is balancing security protocols with providing prompt assistance to users. Technicians must verify user identities carefully to prevent unauthorized access, which can sometimes slow down the process or lead to frustrated users. Additionally, handling high volumes of requests during peak times requires strong organizational skills and the ability to prioritize tasks efficiently. Building clear communication with users and following standardized procedures can help overcome these challenges and ensure both security and customer satisfaction.

What is the difference between Help Desk Password Reset vs Service Desk Technician?

AspectHelp Desk Password ResetService Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often with additional troubleshooting skills
Work EnvironmentHelp desk support, primarily remote or on-siteService desk environment, handling broader IT issues
Employer & IndustryIT support teams across various industriesIT service providers, corporate IT departments
Search & Comparison IntentFocus on password reset tasksBroader IT support responsibilities

Help Desk Password Reset specialists primarily focus on resetting and managing user passwords, while Service Desk Technicians handle a wider range of IT support issues. Both roles require similar certifications and work in comparable environments, but Service Desk Technicians have broader troubleshooting duties.

Is help desk password reset a good entry-level IT job?

Help desk password reset roles are typically considered entry-level IT positions that require basic technical skills and customer service abilities. They often serve as a starting point for IT careers, providing experience with troubleshooting, ticketing systems, and common software tools. These roles can lead to more advanced IT positions with additional certifications and skills development.

What job can I get after help desk password reset?

After gaining experience in help desk password reset, you can pursue roles such as IT support specialist, technical support technician, or desktop support analyst. These positions often require knowledge of troubleshooting, operating systems, and remote support tools, and may lead to further certifications like CompTIA A+ or Network+.

What are popular job titles related to Help Desk Password Reset jobs in Sumter, SC?

For Help Desk Password Reset jobs in Sumter, SC, the most frequently searched job titles are:

What job categories do people searching Help Desk Password Reset jobs in Sumter, SC look for?

The top searched job categories for Help Desk Password Reset jobs in Sumter, SC are:

What cities near Sumter, SC are hiring for Help Desk Password Reset jobs?

Cities near Sumter, SC with the most Help Desk Password Reset job openings:

Help Desk Password Reset jobs near you
Infographic showing various Help Desk Password Reset job openings in Sumter, SC as of August 2026, with employment types broken down into 59% Full Time, 3% Part Time, 3% Temporary, and 35% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,623 per year, or $21.5 per hour.

Junior Help Desk Technician

SBC Innovations LLC

Columbia, SC • On-site

$18.50 - $25/hr

Contractor

Posted 13 days ago

Job description

About SBC Innovations:
Join SBC Innovations and contribute to cutting-edge systems integration in a dynamic federal enterprise environment. Please help us maintain and enhance our enterprise-level IT systems, ensuring security, efficiency, and optimal performance across our extensive network of devices.
At SBC Innovations, we are dedicated to finding and hiring talented individuals with the right attitude, tenacity, and motivation. We truly believe in the value you bring to our organization.
SBC Innovations is seeking a Help Desk Technician II to join our Network Operations Center team supporting the Executive Office for U.S. Attorneys (EOUSA) Enterprise Operations, Platforms, and Solutions (EOPS) program. You will provide 24/7 Tier 2 technical helpdesk and operational support to EOUSA and IT Systems Managers across 94 U.S. Attorney Offices nationwide, while monitoring and managing critical IT infrastructure in a NOC environment.
Key Responsibilities
  • Provide 24/7 remote, over-the-phone Tier 2 technical support and assistance to EOUSA and USAO IT Systems Manager staff
  • Monitor enterprise systems and infrastructure in a 24/7 Network Operations Center; identify, troubleshoot, and resolve issues promptly
  • Perform steady-state system administration and maintenance, including security patch installation, patch management, hardware/software upgrades, and system optimization
  • Create, modify, and verify backup jobs; perform data storage, retrieval, replication, and backup media rotations
  • Support a Windows Active Directory environment: file/print servers, domain controllers, application servers, and media storage systems
  • Manage AD components: DNS, Organizational Units, AD Sites and subnets, GPOs, ACLs, and full account lifecycle (create, disable, delete accounts; manage DC groups; password resets)
  • Support enterprise-wide desktop and laptop image deployments and routine OS and security patching
  • Execute routine software patch updates via enterprise management systems such as BigFix and Microsoft SCCM; support steady-state, enterprise-wide SCCM deployments
  • Monitor and support enterprise tools including HP SIM, SolarWinds, CommVault, vCenter, NICE Vision Control Net, EVOIP Nagios, SCCM, SCSM, SCOM, Splunk, Cisco PRIME, Dell OpenManage Essentials, and customized SharePoint sites
  • Assist with hardware installations, wiring/cabling support, equipment rack relocations, power source support, and backup, restore, and recovery procedures
  • Update documentation and provide research assistance for problem resolution involving configuration issues or other conflicts
  • Multitask effectively while working issues via phone calls and email simultaneously

Required Qualifications (any one of the following)
  • Associate's degree in Computer Science or a related IT field; OR
  • Microsoft Fundamentals or CompTIA certification; OR
  • 2 years of IT Help Desk support experience in a Windows Active Directory environment; OR
  • 2 years of experience in Windows Active Directory, network, IT operations, and IT hardware support

Plus:
  • Solid working knowledge of networks, servers, and desktop applications
  • U.S. Citizenship required; must meet DOJ Residency Requirement
  • Ability to obtain and maintain a Secret clearance (minimum BI investigation); must be willing to hold up to Top Secret if required

Preferred Qualifications
  • Hands-on experience with SCCM, BigFix, SolarWinds, Splunk, or CommVault
  • Experience supporting federal government or DOJ environments
  • Familiarity with Microsoft Server technologies and enterprise-level server/desktop systems

Additional Information
  • Work is performed on-site in a 24/7 Network Operations Center in Columbia, SC
  • All equipment is government-furnished

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