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Entry Level Help Desk Support Jobs in Lexington, SC

Gateway Supply

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

Position Summary The Help Desk Support Technician is the first point of contact for all IT-related requests across Gateway Supply. This role is responsible for delivering timely, professional, and ...

TriOptus LLC

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

... support for issues at the agency. The help desk technician will also perform other duties as assigned. Education: An associate's degree or higher is preferred but commensurate experience may be ...

Robert Half

Help Desk/Desktop Support Analyst

Columbia, SC · On-site

$19 - $26/hr

We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Columbia, South Carolina. In this role, you will diagnose hardware, software, and ...

City of Columbia

IT HELPDESK MANAGER

Columbia, SC

$61K - $78K/yr

Six (6) years of relevant prior experience in a technical or help desk support/service environment ... Ability to perform specialized technical or entry-level professional work requiring general ...

City of Columbia, SC

IT HELPDESK MANAGER

Columbia, SC · On-site

$61K - $78K/yr

Six (6) years of relevant prior experience in a technical or help desk support/service environment ... Ability to perform specialized technical or entry-level professional work requiring general ...

City of Columbia

Be Seen First

IT HELPDESK MANAGER - City of Columbia,SC

Columbia, SC · On-site

$55K - $65K/yr

Six (6) years of relevant prior experience in a technical or help desk support/service environment ... Ability to perform specialized technical or entry-level professional work requiring general ...

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ensuring a seamless experience for our customers. Your expertise will be instrumental in guiding our ...

RealPage, Inc.

Help Desk Coordinator II

SC · On-site +1

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ensuring a seamless experience for our customers. Your expertise will be instrumental in guiding our ...

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ensuring a seamless experience for our customers. Your expertise will be instrumental in guiding our ...

US IT Solutions Inc

Help Desk Analyst-III

Columbia, SC · On-site

$19 - $26/hr

USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ... This is a long term position that will be utilized for production support and software development.

DP Professionals Inc

Support Desk Data Analyst

Columbia, SC · On-site

$16.75 - $22.75/hr

DPP is seeking a Support Desk Data Analyst to provide engineering and steady state technical services to 94 distributed US attorney''s offices. Location : Onsite for training; transition to hybrid in ...

BAE Systems

Systems Admin II

Columbia, SC · On-site

$64K - $110K/yr

Minimum 1 year of IT Help Desk support experience in a Windows Active Directory environment; OR * 4-year degree in an IT area of study; AND * Minimum 1 year of IT Help Desk support experience in a ...

Sharecare

Lead Customer Service Rep

Columbia, SC · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.?? * Researching, responding, and providing a resolution, within the appropriate timeframe, to ...

Focused HR Solutions

Helpdesk Analyst 8-11

Columbia, SC · On-site

$25 - $37/hr

Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 tickets daily * Provide technical support to ongoing projects assisting with IT needs * Use critical ...

Ask IT consulting

Helpdesk Analyst

Columbia, SC · On-site

$19 - $26/hr

System Analyst / Helpdesk Duration: 12 Months Location: Columbia, SC, 29210 DAILY DUTIES ... Provides Tier 2 support to IT users for basic software and hardware of end-user computing and ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Lexington, SC

Entry Level Help Desk Support information

See Lexington, SC salary details

$8

$17

$28

How much do entry level help desk support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level help desk support in Lexington, SC is $17.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.76 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Lexington, SC? For Entry Level Help Desk Support jobs in Lexington, SC, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Lexington, SC look for? The top searched job categories for Entry Level Help Desk Support jobs in Lexington, SC are:
What cities near Lexington, SC are hiring for Entry Level Help Desk Support jobs? Cities near Lexington, SC with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Lexington, SC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $37,111 per year, or $17.8 per hour.

Help Desk Technician

Gateway Supply

Columbia, SC • On-site

$18.50 - $25/hr

Full-time

Re-posted 4 days ago

Job description

Position Summary
The Help Desk Support Technician is the first point of contact for all IT-related requests across Gateway Supply. This role is responsible for delivering timely, professional, and effective technical support for hardware, software, and network issues, while ensuring requests are properly documented, tracked, and resolved or escalated through the Ninja ticketing platform.
Key Responsibilities
End-User Support
  • Provide first-line support via phone, email, in person and with remote tools
  • Troubleshoot issues related to:
    • Windows desktops and laptops
    • Microsoft 365 (Outlook, Teams, OneDrive, etc.)
    • Printers, scanners, and peripherals
    • Mobile devices (iOS smartphones, tablets, Motorola M9090 scanners)
  • Resolve common issues including:
    • Password resets and account lockouts
    • Application errors
    • Connectivity and device performance issues

Ticket Management & Documentation
  • Create, update, and manage incidents and service requests in the Ninja platform
  • Accurate documentation:
    • User-reported issues
    • Troubleshooting steps taken
    • Final resolution and outcomes
  • Prioritize requests based on urgency and business impact
  • Maintain consistent communication with users throughout the support process

Issue Resolution & Escalation
  • Diagnose and resolve technical issues at first contact whenever possible
  • Escalate complex or unresolved issues to appropriate IT team members
  • Work with network, systems, and application teams to ensure resolution
  • Coordinate with external vendors when necessary

Equipment & User Support
  • Assist with:
    • New hire setup and onboarding
    • User account provisioning and access changes
    • Device configuration, deployment, and replacement
  • Support office and branch users with hardware and software needs
  • Assist with moves, adds, and changes across locations
  • Perform periodic device inventory

Operational Support
  • Follow Gateway Supply IT policies and procedures for help desk operations
  • Ensure critical issues are identified and escalated quickly
  • Follow and contribute to internal documentation and knowledge base resources
  • Identify recurring issues and recommend process or system improvements

Preferred Qualifications
  • 1-3 years of experience in a help desk or IT support role
  • Strong troubleshooting and analytical skills
  • Working knowledge of:
    • Windows operating systems
    • Microsoft 365 platform
    • Active Directory / user account management
  • Experience with an IT ticketing system (Ninja or similar)
  • Strong communication and customer service skills
  • Experience supporting multiple locations or branch environments
  • Basic networking knowledge (Wi-Fi, VPN, IP connectivity)
  • Experience in distribution, warehouse, or supply chain environments

Key Competencies
  • Customer-focused mindset with strong responsiveness
  • Ability to manage multiple priorities effectively
  • Strong attention to detail and documentation quality
  • Team-oriented with good escalation judgment

Work Environment
  • Office-based with occasional travel to branch locations
  • Standard business hours with periodic after-hours support for critical issues

Success Metrics
  • Ticket resolution time and SLA performance
  • First-contact resolution rate
  • User satisfaction and feedback
  • Quality and completeness of ticket documentation

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