Entry Level Help Desk Support Jobs in Lexington, SC

Salary: $30,700.00 - $39,900.00 Annually
Location : Sumter County, SC
Job Type: FTE - Full-Time
Job Number: 191217
Agency: Department of Mental Health-MHC Santee Wateree
Division: Administration
Opening Date: 08/03/2026
Closing Date: 8/16/2026 11:59 PM Eastern
Residency Requirement: No
Class Code:: AA50
Position Number:: 60020615
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Grade: GEN04
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: Please complete the state application to include all current and previous work history and education using verifiable dates.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
Are you passionate about making a real difference in people's lives? Join our team at the SC Department of Behavioral Health and Developmental Disabilities (BHDD) where we are dedicated to providing compassionate and accessible care to our community. We are seeking an Administrative Specialist II who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.
This position is located at the SC Department of Behavioral Health and Developmental Disabilities (BHDD) - Office of Mental Health, Santee-Wateree MHC, 801 N. Pike West, Sumter, SC 29153.
Under general supervision of the Office Manager and Clinic Director, you will assist with the daily administrative functions of the Sumter Clinic. Primary responsibility insurance verification and updates, entering information into the EHR, conduct financial reviews and fee collection and deposits.
Responsibilities for the Administrative Specialist II:

• Verify insurance coverage, educate patients on coverage information and update financial platform information for payment of services rendered, process Medicaid/Medicare, Private and Tricare insurance along with necessary documentation for patient updates. Enter information into the EHR.
• Accept collection of patient funds and setting up payment plans for clients with outstanding balances.
• Document payments per DoFs guidelines include writing receipts to clients and noting payments on internal tracking mechanism, as well as daily balancing of all funds collected for deposit.
• Make deposits, maintain records and submit them to the processing center.
• Serve as primary backup for medical Records Clerk and front desk support staff.
• Responsible for front desk staff duties such as check-in/out, answering telephones and directing incoming calls.
• Schedule, reschedule and/or cancel client appointments with staff as needed.
• Document all incoming packages or mail received to the clinic and/or via post office for the Sumter clinic into computerized mail log system and/or logbook.
• Maintain fax machines, distribute incoming faxes in appropriate boxes, and ensure fax machines have adequate levels of paper and necessary supplies.
• Copy brochures and intake materials; maintain adequate levels of all forms stored at the front desk etc.
• Responsible for collection of Clinical surveys and monthly vehicle log sheets.
• Adhere to requirements of SCOMH and SWMHC Corporate Compliance Plan and perform other duties as directed.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full-time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available
• Retirement benefit choices *
  1. State Retirement Plan
  2. State Optional Retirement Program

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.
Minimum and Additional Requirements

• A high school diploma. Related clerical experience may be substituted for a high school diploma.

Additional Requirements:

• Ability to operate non-adaptive vehicles.
• Ability to complete MAPS training.
• Travel throughout the Santee-Wateree CMHC catchment area as directed.

Preferred Qualifications

• Bi-lingual abilities in English and Spanish (or other language) are a plus.
• Experience working in a medical office.

Additional Comments
Post hire, employees must demonstrate the ability to:

• Ability to establish and maintain effective working relationships with staff members and the general public.
• Knowledge of office management policies, practices and procedures.

Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
Have you ever been employed by the SC Dept. of Behavioral Health and Developmental Disabilities - Office of Mental Health (OMH) (formerly SC Department of Mental Health)?

• Yes
• No

02
If you have ever been convicted of a misdemeanor or felony criminal offense (other than in a Juvenile Court), you MUST list this information (unless you have taken steps to expunge your record.) This includes fraudulent checks, driving under suspension, disorderly conduct, shoplifting, etc. *Please note that conviction of a criminal offense does not bar you from employment in all cases; each conviction is evaluated individually. However, failure to list convictions is considered falsification of the application and WILL BE grounds for termination, if hired. It is your responsibility to know what is on your criminal record. If you have charges on your record that appear without a court disposition (result) you may be asked to provide that information if selected for employment. If you have questions, please inquire before you complete your application. PLEASE NOTE THAT NOT ANSWERING THIS QUESTION WILL DEEM YOUR APPLICATION AS INCOMPLETE AND IT WILL NOT BE CONSIDERED. Please indicate your understanding to this statement by checking the box below.

• Checking this box indicates my understanding to the above referenced statement.

03
Do you have any experience working in a medical office setting? If so, please describe.
04
Please indicate your salary requirements (please be specific and not put "negotiable" or "open").
05
Do you have a high school diploma, or related clerical experience that may be substituted for a high school diploma?)

• Yes
• No

Required Question