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Nc Fast Help Desk Jobs in Lexington, SC (NOW HIRING)

Cregger Company

IT Help Desk

Irmo, SC · On-site

Monitor and respond to Tier 1 and Tier 2 help desk requests, ensuring timely resolution of ... Provide network support for all branch locations (60+ locations across NC, SC, and GA). * Support ...

CREGGER COMPANY INC

IT Help Desk

Irmo, SC

Monitor and respond to Tier 1 and Tier 2 help desk requests, ensuring timely resolution of ... Provide network support for all branch locations (60+ locations across NC, SC, and GA). * Support ...

Robert Half

Help Desk/Desktop Support Analyst

Columbia, SC · On-site

$19 - $26/hr

... a fast-paced support setting. Responsibilities: * Provide frontline technical assistance for ... help desk, desktop support, or similar IT support position. * Practical knowledge of Windows ...

US IT Solutions Inc

Help Desk Analyst-III

Columbia, SC · On-site

$19 - $26/hr

USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ... Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA ...

Lee Transport Equipment Inc.

Be Seen First

Front Desk Receptionist / Administrative Assistant

Columbia, SC · On-site

$37K/yr

Help keep the front office organized and running smoothly * Perform data entry and other general ... Headquartered in Columbia SC with a branch location in Charlotte NC, effectively serving markets ...

Firehouse Subs - NC SC

Area Manager

West Columbia, SC · On-site

S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former ... Effective communication can help you to lead a team, develop employee skills and improve customer ...

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Nc Fast Help Desk information

See Lexington, SC salary details

$32.1K

$71.7K

$106.6K

How much do nc fast help desk jobs pay per year?

As of Sep 2, 2026, the average yearly pay for nc fast help desk in Lexington, SC is $71,713.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $85,600.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are popular job titles related to Nc Fast Help Desk jobs in Lexington, SC?

For Nc Fast Help Desk jobs in Lexington, SC, the most frequently searched job titles are:

What job categories do people searching Nc Fast Help Desk jobs in Lexington, SC look for?

The top searched job categories for Nc Fast Help Desk jobs in Lexington, SC are:

What cities near Lexington, SC are hiring for Nc Fast Help Desk jobs?

Cities near Lexington, SC with the most Nc Fast Help Desk job openings:

Nc Fast Help Desk jobs near you

IT Help Desk

Cregger Company

Irmo, SC • On-site

Full-time

Posted 11 days ago

Cregger Company rating

6.9

Company rating: 6.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

266th of 428 rated retail wholesalers

Job description

Job Responsibilities
  • Monitor and respond to Tier 1 and Tier 2 help desk requests, ensuring timely resolution of technical issues.
  • Provide support from our main office to any remote or local end users for the installation, configuration, and maintenance of company-issued devices, including desktops, laptops, tablets, phones, and printers
  • Support a variety of company software applications (not limited to):
    • Epicor Eclipse ERP
    • Microsoft Office 365 Suite
    • Microsoft SharePoint
    • Microsoft Teams
    • 8x8 Virtual Office
    • MITS Business Intelligence
    • Innovo Suite
  • Deliver operating system support for Windows 11 and iPadOS.
  • Create, manage, and maintain company user accounts, including email accounts and access permissions.
  • Assist with staging, imaging, and deployment of company endpoints.
  • Manage endpoint security, including antivirus/ransomware protection and OS/third-party security patching.
  • Provide network support for all branch locations (60+ locations across NC, SC, and GA).
  • Support remote workers and ensure secure external access to company resources.
  • Assist with monitoring and troubleshooting backup systems and disaster recovery processes.
  • Contribute to end-user cybersecurity awareness, including phishing prevention and other software training initiatives.
  • Create and maintain IT-related documentation, including user guides and training materials.
  • Assist with new hire onboarding to ensure seamless technology setup and orientation.

Qualifications
  • 2-3 years of hands-on IT support experience in a professional environment.
  • Associate degree in Information Technology or a related field (or equivalent experience).
  • Strong customer service skills with the ability to communicate effectively with both technical and non-technical users.
  • Ability to identify opportunities for process improvements and recommend solutions.
  • Proactive problem-solving mindset with a focus on efficiency and reliability.

ON-SITE position
Pay: Based on Experience

What Cregger Company employees say

Pay

Hours and flexibility

Workplace

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