ZipRecruiter

Log In

1

Mac Help Desk Jobs in Lexington, SC (NOW HIRING)

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ... Utilize MAC addresses to ascertain the connection status of devices. * Resolve cable and video ...

RealPage, Inc.

Help Desk Coordinator II

SC · On-site +1

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ... Utilize MAC addresses to ascertain the connection status of devices. * Resolve cable and video ...

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ... Utilize MAC addresses to ascertain the connection status of devices. * Resolve cable and video ...

All JobsMac Help Desk JobsMac Help Desk Jobs in Lexington, SC

Mac Help Desk information

See Lexington, SC salary details

$10

$19

$29

How much do mac help desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for mac help desk in Lexington, SC is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.21 per hour, depending on experience, location, and employer.

What is a Mac Help Desk?

A Mac Help Desk is a support service that assists users with technical issues related to Apple Mac computers and software. These help desks typically provide troubleshooting for hardware problems, software installations, operating system updates, network connectivity, and general usage questions. Support can be offered in person, over the phone, or online via chat or email. Mac Help Desk staff are knowledgeable about macOS and Apple hardware, aiming to resolve issues quickly and efficiently to minimize downtime for users.

How does a Mac Help Desk specialist typically collaborate with other IT team members to resolve complex technical issues?

A Mac Help Desk specialist regularly works alongside network administrators, security teams, and other IT professionals to address complex or escalated technical problems. When issues go beyond standard troubleshooting, collaboration is key—this might involve joint diagnostic sessions, sharing system logs, or coordinating software updates. Effective communication and documentation are essential, ensuring that solutions are consistent and knowledge is shared within the team. This collaborative approach helps maintain smooth IT operations and supports ongoing professional development.

What are the key skills and qualifications needed to thrive as a Mac Help Desk professional, and why are they important?

To thrive as a Mac Help Desk professional, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and typically an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with remote desktop tools, ticketing systems, and Apple-specific utilities such as Apple Remote Desktop is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills and qualities are crucial for delivering timely, effective support and ensuring user satisfaction in environments reliant on Apple technology.

What is the difference between Mac Help Desk vs Mac Support Specialist?

AspectMac Help DeskMac Support Specialist
CertificationsBasic Apple certifications, CompTIA A+Advanced Apple certifications, Apple Certified Support Professional
Work EnvironmentHelp desks, call centers, on-site supportOn-site, remote support, enterprise environments
ResponsibilitiesBasic troubleshooting, user assistance, ticket managementAdvanced troubleshooting, hardware repairs, system configuration

The Mac Help Desk typically handles initial user inquiries, basic troubleshooting, and support ticket management, often in help desk or call center settings. Mac Support Specialists usually possess advanced certifications, perform more complex troubleshooting, hardware repairs, and work directly with users or in enterprise environments. While both roles support Mac users, the Mac Support Specialist role involves a higher level of technical expertise and responsibilities.

Are Mac Help Desk jobs still in demand?

Mac Help Desk jobs remain in demand as organizations increasingly rely on Apple products and require technical support for macOS and hardware issues. These roles often require knowledge of Apple-specific tools and certifications, and demand can vary based on industry and location.

What are popular job titles related to Mac Help Desk jobs in Lexington, SC?

For Mac Help Desk jobs in Lexington, SC, the most frequently searched job titles are:

What job categories do people searching Mac Help Desk jobs in Lexington, SC look for?

The top searched job categories for Mac Help Desk jobs in Lexington, SC are:

What cities near Lexington, SC are hiring for Mac Help Desk jobs?

Cities near Lexington, SC with the most Mac Help Desk job openings:

Mac Help Desk jobs near you

Help Desk Coordinator II

RealPage, Inc.

SC • Remote

$17.84 - $30.43/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

RealPage rating

6.0

Company rating: 6.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

227th of 247 rated software companies

Job description

Are you prepared to embark on an exciting journey with us? WhiteSky is searching for a dedicated Tier 2 Help Desk Agent to become a valuable member of our vibrant team. 

 

About Us: 

WhiteSky Communications is your trusted partner in delivering premium Internet and video services across various real estate sectors, including student housing, luxury apartments, adult living, and assisted living. We take pride in our commitment to providing comprehensive solutions on a large scale. 

Position Overview:

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ensuring a seamless experience for our customers.  Your expertise will be instrumental in guiding our customers through troubleshooting steps for their network issues, addressing internet-related concerns on customers' devices, and effectively resolving network equipment issues.

The schedule for this role is 12 pm to 11 pm EST Sunday - Wednesday, 4 days on/3 days off. Training is 3 weeks 10-7 EST Monday-Fri. 


  • Address network, device (e.g., laptops, cell phones, tablets, TVs, game consoles), and equipment issues, resolving them effectively. 
  • Accurately assess whether Tier I support tickets should be dispatched or escalated to Tier III for additional assistance. 
  • Conduct remote troubleshooting for network-related problems. 
  • Identify access points and evaluate their functionality, including heartbeats and the number of users. 
  • Determine the necessity of rebooting wireless access points to resolve connection issues. 
  • Utilize MAC addresses to ascertain the connection status of devices. 
  • Resolve cable and video-related issues. 
  • Reboot POE injectors, wireless access points, receiver racks, and other devices managed by the remote power controller. 
  • Rectify video and programming problems on Dish Smart Boxes. 
  • Handle matters escalated from property staff. 
  • Perform other duties as assigned. 

Required:

  • Possession of a High School Diploma or GED. 
  • Proficiency in network and wireless troubleshooting. 
  • More than 2 years of experience in customer service. 
  • Over 1 year of technical support experience. 
  • Strong written and oral communication skills. 
  • Exceptional telephone etiquette. 
  • Detailed documentation capabilities. 
  • Strong technical troubleshooting skills 
  • Exceptional problem-solving abilities 
  • A genuine passion for helping others 
  • Effective communication skills 
  • A desire to be an integral part of a dynamic and supportive team 

KNOWLEDGE/SKILLS/ABILITIES

Required:

  • Familiarity with Ruckus, Juniper, and Cambium Access Points. 
  • Experience with Zendesk or another ticketing system. 
  • Previous work experience with an Internet Service Provider (ISP). #LI-JL1 #LI-REMOTE

Physical Demands and Working Conditions

The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.

SALARY AND BENEFITS

  • RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
  • Health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.


USD $17.84 - USD $30.43 /Hr.

What RealPage employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply