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Entry Level Help Desk Support Jobs in Charleston, SC

HireQuest Inc

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Tier 1 Help Desk Technician - On-Site

Goose Creek, SC · On-site

$18.25 - $24.50/hr

Tier 1 Help Desk Technician - On-Site Location: Goose Creek, SC Schedule: Monday-Friday, 8:00 a.m ... This position provides first-line technical support to employees across multiple locations. The ...

Robert Half

Receptionist

Charleston, SC · On-site

$19 - $21/hr

We are looking for an experienced Receptionist to support daily front desk operations for a ... Receive, sort, and distribute mail and deliveries to help maintain smooth daily operations.

Aston Carter

Receptionist

Charleston, SC · On-site

$17/hr

Receptionist The Receptionist provides high-level administrative and front desk support by greeting ... Customer service skills with a professional, courteous, and helpful approach at the front desk and ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Charleston, SC

Entry Level Help Desk Support information

See Charleston, SC salary details

$9

$19

$31

How much do entry level help desk support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for entry level help desk support in Charleston, SC is $19.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $21.59 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Charleston, SC?

For Entry Level Help Desk Support jobs in Charleston, SC, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Charleston, SC look for?

The top searched job categories for Entry Level Help Desk Support jobs in Charleston, SC are:

What cities near Charleston, SC are hiring for Entry Level Help Desk Support jobs?

Cities near Charleston, SC with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Charleston, SC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $40,573 per year, or $19.5 per hour.

Tier 1 Help Desk Technician - On-Site

HireQuest Inc

Goose Creek, SC • On-site

$18.25 - $24.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

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Job description

Tier 1 Help Desk Technician – On-Site

Location: Goose Creek, SC
Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m.
Employment Type: Full-time, hourly
Work Location: On-site

Position Overview

We are seeking a Tier 1 Help Desk Technician to join the IT support team at our corporate headquarters in Goose Creek, SC.

This position provides first-line technical support to employees across multiple locations. The technician will respond to support requests, troubleshoot hardware and software issues, manage user accounts, and help ensure our systems operate reliably.

We are looking for a self-motivated, customer-focused problem solver who can manage multiple priorities in a fast-paced, team-oriented environment. The successful candidate will communicate technical information clearly, learn new systems quickly, and provide a consistently positive support experience.


Responsibilities

  • Respond to help desk calls, emails, and support tickets promptly and professionally
  • Diagnose and resolve common hardware, software, network, and access issues
  • Troubleshoot and repair local and remote computer systems
  • Support employees at multiple locations using phone and remote-access tools
  • Assist with software installations, upgrades, and security patching
  • Maintain accurate change logs, version records, and technical documentation
  • Perform routine system maintenance and performance monitoring
  • Research technical issues and identify appropriate solutions
  • Explain technical information clearly to nontechnical users
  • Set clear expectations regarding support requests, hardware, and software
  • Work with other IT team members to plan and implement system changes
  • Participate in IT and company-wide projects as needed
  • Participate in a rotating after-hours on-call schedule for production outages after completing training
  • Escalate complex issues to the appropriate team member when necessary

Qualifications

  • Strong interest in technology and a willingness to learn
  • Strong troubleshooting and problem-solving skills
  • Excellent customer service and interpersonal skills
  • Clear written and verbal communication
  • Ability to learn new systems and processes quickly
  • Ability to prioritize and manage multiple tasks
  • Ability to research issues and find solutions with minimal supervision
  • Professional, dependable, and collaborative approach
  • Comfortable providing remote support by phone and remote-access tools
  • Some previous experience would be useful, and we do provide a level of training for company specific applications

Physical Requirements

With or without reasonable accommodation, the employee must be able to:

  • Lift and move equipment weighing up to 50 pounds
  • Reach, handle equipment, and use a computer keyboard
  • Communicate and exchange information effectively

If you are customer-focused, eager to learn, and interested in building your technical support skills, we encourage you to apply.

Company Description

HireQuest Inc. and its family of companies—MRI Network, HireQuest Direct, Snelling Staffing, and TradeCorp, help people across America find meaningful employment. As a franchisor with 200+ branches nationwide, we provide temporary staffing to tens of thousands of individuals each year.

The skilled and general labor job opportunities we offer are primarily in construction, industrial, and manufacturing industries. We also fill openings for event staff, housekeeping and janitorial work, and secretarial and clerical positions.

Our motto is "the right people at the right time," and that's exactly what we guarantee our corporate customers. Because our local franchises maintain a broad and deep database of employees, our regional and national accounts teams can often fulfill work orders within 24 hours.

Best of all? We handle everything: background checks and drug testing, resume vetting and interviewing, payroll, worker’s compensation, and transportation to and from the jobsite. Hiring labor for the

HireQuest logo

About HireQuest

Sourced by ZipRecruiter

HireQuest Inc. helps build Communities. As a staffing franchisor, we started small and have grown to become a leading provider of temporary workforce hiring and Professional Recruiting solutions across the United States. Today you can find our family of Companies at more than 220 locations in 37 states and Washington, D.C. Our 100% franchisee owned Staffing offices serve a variety of Industries including Construction, Light Industrial, Healthcare, Hospitality, CDL/non-CDL, and Disaster Restoration.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Goose Creek, SC, US

Year founded

1991

Social media

Facebook

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