Help Desk Lead
Aiken, SC · On-site
Help Desk Lead Lead oversees daily Help Desk support operations, and ensures high-quality service, acting as a bridge between technicians, management, and users. They handle complex technical ...
Help Desk Lead
Aiken, SC · On-site
Help Desk Lead Lead oversees daily Help Desk support operations, and ensures high-quality service, acting as a bridge between technicians, management, and users. They handle complex technical ...
Help Desk Lead
Aiken, SC · On-site
Help Desk Lead Lead oversees daily Help Desk support operations, and ensures high-quality service, acting as a bridge between technicians, management, and users. They handle complex technical ...
Help Desk Lead
Aiken, SC · On-site
Help Desk Lead Lead oversees daily Help Desk support operations, and ensures high-quality service, acting as a bridge between technicians, management, and users. They handle complex technical ...
Help Desk Lead
Aiken, SC · On-site
Help Desk Lead Lead oversees daily Help Desk support operations, and ensures high-quality service, acting as a bridge between technicians, management, and users. They handle complex technical ...
Help Desk Lead
Aiken, SC · On-site
Help Desk Lead Lead oversees daily Help Desk support operations, and ensures high-quality service, acting as a bridge between technicians, management, and users. They handle complex technical ...
Help Desk Lead
Aiken, SC · On-site
Help Desk Lead Lead oversees daily Help Desk support operations, and ensures high-quality service, acting as a bridge between technicians, management, and users. They handle complex technical ...
Help Desk Lead
Aiken, SC · On-site
Help Desk Lead Lead oversees daily Help Desk support operations, and ensures high-quality service, acting as a bridge between technicians, management, and users. They handle complex technical ...
Front Desk Supervisor
$28.83/hr
Trains, guides and supports Care Facilitators to ensure organizational front desk standards are met ... Front Desk Ambassador : * Helping patients in and out of their vehicles * Opening the door
Front Desk Supervisor
$28.83/hr
Trains, guides and supports Care Facilitators to ensure organizational front desk standards are met ... Front Desk Ambassador : * Helping patients in and out of their vehicles * Opening the door
FSA - Desktop Support I
Augusta, GA · On-site
$15.75 - $20/hr
... help desk management system or personal deskside visits. * Escalates more complex and impactful ... Provides support related to testing and deployment of operating system and application security ...
Quick apply
FSA - Desktop Support I
Augusta, GA · On-site
$15.75 - $20/hr
... help desk management system or personal deskside visits. * Escalates more complex and impactful ... Provides support related to testing and deployment of operating system and application security ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
Entry Level Help Desk Support information
See Aiken, SC salary details
$8.80 - $10.57
4% of jobs
$10.57 - $12.33
4% of jobs
$12.33 - $14.10
9% of jobs
$14.87 is the 25th percentile. Wages below this are outliers.
$14.10 - $15.87
17% of jobs
The median wage is $17.13 / hr.
$15.87 - $17.64
22% of jobs
$19.31 is the 75th percentile. Wages above this are outliers.
$17.64 - $19.40
20% of jobs
$19.40 - $21.17
15% of jobs
$21.17 - $22.94
3% of jobs
$22.94 - $24.70
6% of jobs
$24.70 - $26.47
0% of jobs
$26.47 - $28.24
0% of jobs
$8
$17
$28
How much do entry level help desk support jobs pay per hour?
As of Aug 11, 2026, the average hourly pay for entry level help desk support in Aiken, SC is $17.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.66 per hour, depending on experience, location, and employer.
What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?
| Aspect | Entry Level Help Desk Support | Technical Support Specialist |
|---|---|---|
| Required Certifications | CompTIA A+ often preferred | CompTIA A+ or Network+ common |
| Work Environment | Help desk, call centers, on-site support | Customer sites, remote support, call centers |
| Industry Usage | IT, tech companies, small businesses | IT, telecommunications, software firms |
| Common Search Intent | Entry level support roles, troubleshooting basics | Technical troubleshooting, advanced support tasks |
Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.
What are the key skills and qualifications needed to thrive as an entry level help desk support?
To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.
What is an entry level help desk support?
Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.
What are some common challenges faced by entry level help desk support professionals, and how can they be managed?
Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Aiken, SC? For Entry Level Help Desk Support jobs in Aiken, SC, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Aiken, SC look for? The top searched job categories for Entry Level Help Desk Support jobs in Aiken, SC are:
What cities near Aiken, SC are hiring for Entry Level Help Desk Support jobs? Cities near Aiken, SC with the most Entry Level Help Desk Support job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 25 days ago
Job description
Help Desk Lead
Lead oversees daily Help Desk support operations, and ensures high-quality service, acting as a bridge between technicians, management, and users. They handle complex technical escalations, maintain SLAs (Service Level Agreements), and improve IT support processes while mentoring Help Desk technicians to meet performance goals
"We put science to work!"
Savannah River National Laboratory (SRNL) is a multi-program laboratory applying state of the art science and practical, high-value, cost-effective solutions to complex technical problems to protect the nation. Located at the U.S. Department of Energy's (DOE) Savannah River Site (SRS) in Aiken SC, the laboratory develops and deploys innovative technologies to address some of the nation's environmental, energy, and national security challenges.
Battelle Savannah River Alliance (BSRA) is constantly assessing trends to provide the best possible benefits to our workforce. We also negotiate cost effective premiums that will meet the needs of our evolving workforce.
Some of the *Benefits offered to employees include:
*Benefits vary based upon employment status
- Highly competitive Medical, Dental, and Vision options including HSA options with company provided seed
- Short- & Long-Term Disability (company paid)
- Life Insurance Non-Contributary 1X salary (company paid)
- AD&D Non-contributary 1x salary (company paid)
- Savings & Investment plan:
-
- Qualified Non-Elective Company Contribution of 5% each pay period with immediate vesting
- Company match 50 cents/dollar up to 8% (5 yrs. vesting in company match)
- Contributory Life Insurance up to 5x Salary with $1M Cap
- Contributory AD&D (employee, spouse and children)
- Paid Time Off
- Employee Assistance Plan
- SRNL offers a competitive relocation package to ease the transition process. Domestic and international relocation assistance is available for certain positions.
For more information about our benefits, working here, and living here, visit the "About" tab at www.srnl.doe.gov.
BSRA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. BSRA is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. Please email us at SRNLRecruiting@srnl.doe.gov with any questions regarding the hiring process or to request an accommodation.
Minimum Qualifications:
- Bachelor's degree in Computer Science, Computer Engineering, or equivalent experience.
- 7-9 years of IT support experience, with at least 1-2 years in a supervisory role.
- Complies with all policies and standards.
- Maintain appropriate level government security clearance.
Preferred Qualifications:
- Understanding of Windows/Mac environments, networking, Active Directory, and SaaS applications.
- Excellent communication, customer service, and conflict-resolution skills.
- Experience with IT Service Management (ITSM) tools and ticketing systems (e.g., Jira, ServiceNow, Zendesk).
- Preferred certifications: CompTIA A+, Microsoft Certified (MCP), or ITIL
- Leads daily service desk operations, including ticket prioritization, queuing, and resolution tracking to meet SLA targets.
- Act as the primary point of contact for high-priority or complex technical issues that Level 1 and 2 support technicians cannot resolve.
- Oversees Help Desk Technicians, provides training, contributes to performance evaluations, and fosters professional development.
- Develop, document, and implement best practices, troubleshooting procedures, and knowledge base articles for IT support.
- Monitor system uptime, analyze ticket trends, and generate reports on customer satisfaction and team performance.
- Provide hands-on troubleshooting of hardware, software, network, and other technology issues.
About Savannah River National Laboratory
Sourced by ZipRecruiter
Industry
Scientific research and development services
Company size
501 - 1,000 Employees
Headquarters location
Aiken, SC, US
Year founded
1951