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Help Desk Associate Jobs in Sumter, SC (NOW HIRING)

Phenom People

Customer Service Part Time

Sumter, SC · On-site

See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ... started as hourly associates Your Day at Lowe's * Deliver excellent customer service * Help ...

Raybrex Dental Recruiting

Dentist

Sumter, SC

... an associate dentist. Ideally a full time one but would consider part time as well. The office is ... The dentist is booked out for months and therefore they need help. The office has a mix of PPOs and ...

Raybrex Dental Recruiting

Dentist

Sumter, SC · On-site

... an associate dentist. Ideally a full time one but would consider part time as well. The office is ... The dentist is booked out for months and therefore they need help. The office has a mix of PPOs and ...

KnitWell Group

Part Time Sales Lead

Columbia, SC · On-site

... that help you get the most from your career, life, and wardrobe. Position Overview ... Coaching Associates "in the moment" on client interactions & performance to maximize productivity ...

KnitWell Group

Sales Lead

Columbia, SC · On-site

... that help you get the most from your career, life, and wardrobe. Position Overview ... Coaching Associates "in the moment" on client interactions & performance to maximize productivity ...

KnitWell Group

Part Time Sales Lead

Columbia, SC · On-site

... that help you get the most from your career, life, and wardrobe. Position Overview ... Coaching Associates "in the moment" on client interactions & performance to maximize productivity ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Sumter, SC

Help Desk Associate information

See Sumter, SC salary details

$12

$19

$29

How much do help desk associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for help desk associate in Sumter, SC is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.39 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Sumter, SC? The most popular types of Help Desk jobs in Sumter, SC are:
What are popular job titles related to Help Desk Associate jobs in Sumter, SC? For Help Desk Associate jobs in Sumter, SC, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Sumter, SC look for? The top searched job categories for Help Desk Associate jobs in Sumter, SC are:
What cities near Sumter, SC are hiring for Help Desk Associate jobs? Cities near Sumter, SC with the most Help Desk Associate job openings:
Help Desk Associate jobs near you

Client Services Lead

Trace Systems

Shaw Air Force Base, SC • On-site

Full-time

Re-posted 25 days ago

Job description

Job Overview
Job Title: Client Services Lead
Location: Shaw AFB, SC
This position is pending contract award.
Job Responsibilities
Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Shaw AFB, SC.
The job responsibilities include, but are not limited to:
  • Supervising daily operations of the helpdesk/client systems team;
  • Conflict management;
  • Assigning tasks and priorities among the team;
  • Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
  • Provide system support to clients operating on the network/domain;
  • Configure client level software, modify software configuration, and perform basicconfiguration management functions;
  • Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives;
  • Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
  • Periodically review the organization's needs for computer resources and validate computer equipment requirements;
  • Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
  • Implement client workstation software patches, security fixes, and service releases according to local instructions;
  • Add, move and change client hardware and software to meet end user data, voice, mobile,and video needs;
  • Provide system support to clients operating on the network/domain;
  • Configure client level software, modify software configuration, and perform basicconfiguration management functions;
  • Ensure notification of unit Equipment Custodian of any hardware relocation andequipment problems;
  • Install equipment IAW AFCENT and SPIN-C directives;
  • Assist with installing, testing, and accepting new systems according to the terms of thepurchase contract and instructions;
  • Periodically review the organization's needs for computer resources and validatecomputer equipment requirements;
  • Promote user awareness concerning unauthorized or illegal use of computer hardwareand software;
  • Implement client workstation software patches, security fixes, and service releasesaccording to local instructions;
  • Perform e-mail management and assist users with creating PSTs and moving officialemails to electronic file plans;Assist with the tracking and management of OEM/COTS licenses, warranties, service
    level agreements renewals for client equipment and software; and
  • Support O&M of deployable communications suites (e.g., Executive CommunicationKits (ECK), including equipment set set-up, tear-down, troubleshooting.
  • Briefing leadership.
  • Global travel up to 10%.
  • Other duties as required.

Minimum Qualifications
  • Active, in-scope US Government issued Top Secret clearance with SCI eligibility.
  • Due to the nature of the work and contract requirements, US Citizenship is required.
  • DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher.

GENERAL EXPERIENCE:
  • 3 years of experience managing a team of at least 5 personnel.
  • Responding to help desk tickets and resolving technical issues for hardware, software, and network systems.
  • Providing support for operating systems(Windows, macOS, Linux) and common software applications.
  • Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues.
  • Assisting end-users with systme logins, password resets and account management.

Education
  • Associates degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent).

Trace Systems
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

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