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Entrylevel Help Desk Analyst Jobs in Sumter, SC (NOW HIRING)

Sentar

Help Desk Analyst II

Shaw Air Force Base, SC · On-site

$18 - $24.75/hr

Sentar is seeking a Help Desk Analyst II at Shaw AFB in South Carolina! Role Description: * Provide Tier 1 technical support to include initial trouble ticket/call prioritization, diagnosis, analysis ...

US IT Solutions Inc

Help Desk Analyst-III

Columbia, SC · On-site

$19 - $26/hr

USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ... Work closely with business units and IT analysts responsible for supporting those systems.

TriOptus LLC

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

In addition, the technician will document and analyze technical issues and customer interactions, manage and update help desk tickets, and provide solutions and advice on technical issues. Additional ...

Focused HR Solutions

Helpdesk Analyst 8-11

Columbia, SC · On-site

$25 - $37/hr

Our direct client has an opening for a Helpdesk Analyst rec 10944-1 This position is up to 12 ... Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 ...

City of Columbia

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IT HELPDESK MANAGER - City of Columbia,SC

Columbia, SC · On-site

$55K - $65K/yr

Assists in supervising Help Desk Analysts; supervisory duties include instructing, assigning and ... Ability to perform specialized technical or entry-level professional work requiring general ...

Ask IT consulting

Helpdesk Analyst

Columbia, SC · On-site

$19 - $26/hr

Role Name: System Analyst / Helpdesk Duration: 12 Months Location: Columbia, SC, 29210 DAILY DUTIES / RESPONSIBILITIES: * Configures and installs software for IT users' desktops and laptops.

Infojini Inc

SCCM Engineer

Columbia, SC · On-site

... for the help desk techs for software deployment, patch management, & client-health, asset ... IT analysts and business units by resolving complex computer equipment and systems problems ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Sumter, SC

Entrylevel Help Desk Analyst information

See Sumter, SC salary details

$12

$21

$31

How much do entrylevel help desk analyst jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for entrylevel help desk analyst in Sumter, SC is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.99 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Sumter, SC? For Entrylevel Help Desk Analyst jobs in Sumter, SC, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Sumter, SC look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Sumter, SC are:
What cities near Sumter, SC are hiring for Entrylevel Help Desk Analyst jobs? Cities near Sumter, SC with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you

Help Desk Analyst II

Sentar

Shaw Air Force Base, SC • On-site

$18 - $24.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems engineering. We invite you to join the small business team where you can build, innovate, and secure your career.
Sentar is seeking a Help Desk Analyst II at Shaw AFB in South Carolina!
Role Description:
  • Provide Tier 1 technical support to include initial trouble ticket/call prioritization, diagnosis, analysis, and troubleshooting and resolution of basic client hardware and software issues.
  • Provide Tier 1 hands-on support to users on the AOC/CAOC floor.
  • Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required.
  • Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure.
  • Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance.
  • Assist with management SIPR PKI program.
  • Coordinate on Firewall Exemption Requests/Bluecoat Exemption Requests.
  • Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits.
  • Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reporting across all network enclaves;
  • Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.).

Qualifications:
Clearance Level: Secret
Certifications: DoD IAT Level 2 (Security +) or higher
Education: Associates degree in Computer Science or related field; or, 2+ years' IT Help Desk support experience and 2+ years' of experience in Computer/IT hardware support (can be concurrent).
Experience:
Recommended experience with the following:
-Assisting large number of users across multiple networks
-Troubleshooting various network and mobile devices, trusted thing clients
-Help Desk Remedy ticketing
-Installation of various IT hardware
Benefits at Sentar:
In addition to a great culture, Sentar not only fosters an inclusive work environment but also offers an extensive benefits package designed to cater to the well-being of its employees and their families.
  • Voluntary Medical, Dental, Vision, with Health Savings or Flexible Spending Plan options
  • Voluntary Life, Critical Illness, Accident, and Long Term Care insurance options
  • Group Term Life, Short-Term and Long-Term Disability is provided by Sentar to all qualifying employees
  • Generous 401(k) match
  • Competitive PTO plan that graduates quickly with years of service
  • Other leave programs; holiday schedule along with bereavement, jury and military duty
  • Mental health awareness programs
  • Tuition reimbursement
  • Professional development reimbursement
  • Recognition and Awards programs

If you are not ready to apply for this position, submit your resume here to join our talent community. We'll keep you updated occasionally on new job opportunities.
Sentar is an Affirmative Action and Equal Opportunity Employer M/F/Vets/Persons with Disabilities
Our culture is one of inclusivity and support. Sentar is proudly an Equal Opportunity and VEVRAA Federal Contractor Employer M/F/Vets/Persons with Disabilities. Follow these links to learn more about your rights: EEO Is the Law Poster; EEO Is Law Supplement; and Pay Transparency.
We want you to build your career at Sentar, so if you are an individual with a disability and require a reasonable workplace accommodation applying for a job or at any point in the employment process, contact the Recruiting Manager at recruiting@sentar.com. Please indicate the specifics of the assistance needed. Thank you for considering Sentar in your employment search.
Build, Innovate, Secure Your Career at Sentar.

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