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Entry Level Help Desk Analyst Jobs in Simpsonville, SC

World Finance

Service Desk Analyst

Greenville, SC

$19.25 - $26.25/hr

The IT Service Desk Analyst will provide technical support and issue resolution to internal and ... Address all requests for help from the internal customers in corporate location as well as branches ...

American Credit Acceptance Careers

IAM Analyst

Spartanburg, SC · On-site

$16.50 - $22.50/hr

... analytical skills • The ability to quickly assess problems and find workable solutions • Excellent interpersonal, written and verbal communication skill Supervisory Responsibility This position ...

American Credit Acceptance

IAM Analyst

Spartanburg, SC · On-site

$16.50 - $22.50/hr

... strongly effective analytical skills · The ability to quickly assess problems and find workable solutions · Excellent interpersonal, written and verbal communication skill Supervisory ...

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site +1

$17.50 - $23.50/hr

... analytics, healthcare cloud hosting, integration and interoperability, clinical and claims ... Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of ...

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site

$17.50 - $23.50/hr

... analytics, healthcare cloud hosting, integration and interoperability, clinical and claims ... Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of ...

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site +1

$17.50 - $23.50/hr

... analytics, healthcare cloud hosting, integration and interoperability, clinical and claims ... Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of ...

Scan source

Tech Support Analyst - Cisco

Greenville, SC · On-site

$55K - $60K/yr

Technical Support Analysts receive supervision commensurate with knowledge, experience, and ... Help desk experience. * Willingness to participate in Afterhours Support program * Willingness and ...

Wire3

NOC Technician

Greenville, SC · On-site

$23/hr

As an Entry-Level NOC Technician, you will be part of our Network Operations team responsible for ... Previous experience in IT, Help Desk, or Network Support preferred but not required. PHYSICAL ...

Performance Seats

Quality Analyst

Spartanburg, SC · On-site

This entry-level role involved testing, document findings, and assisting with continuous ... Help maintain and update quality documentation, such as SOPs and inspection reports.Participate in ...

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Entry Level Help Desk Analyst information

See Simpsonville, SC salary details

$12

$21

$31

How much do entry level help desk analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level help desk analyst in Simpsonville, SC is $21.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.85 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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What cities near Simpsonville, SC are hiring for Entry Level Help Desk Analyst jobs?

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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Simpsonville, SC as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $44,408 per year, or $21.4 per hour.

Help Desk Analyst 1 - Greenville, SC

Crossroads Treatment Centers

Greenville, SC • On-site

$19.25 - $26.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.
Day in the Life of a Help Desk Analyst 1
  • Provide outstanding user support in communication, troubleshooting, and resolution of tickets.
  • Follow up with users to ensure that their tickets are resolved within the contracted or agreed upon time frame.
  • Contribute to Knowledge base articles and guides.
  • React to high-priority requests and support and interface with VIP/executive level personnel.
  • Configure new user equipment and accounts.
  • Provide IT Help Desk/Level 1/Level 2 support to all local and remote clinics via phone/email/remote
  • Provide troubleshooting expertise in PC's, laptops, printers, medical equipment, and their associated software.
  • Analyze, investigate, and resolve high level support issues from customers via support cases logged in ticket system.
  • Adhere to agreed Service Desk procedures and working practices.
  • Consistently achieve high performance in troubleshooting and resolving tickets.
  • Monitor the outstanding incident queue and ensure all are progressed in a timely manner, within Service Level Agreements (SLA)s.
  • Any other duties deemed required as part of the day-to-day role and to be able to work across department when required.

Location & Hours
  • Role required on-site in downtown Greenville, SC
  • Monday - Friday 4:30 AM - 1:30 PM

Education and Requirements
  • Can work under pressure to deliver a high standard of service
  • Experience with desktop/laptop hardware repairs or upgrades helpful
  • CompTIA A+ certification desirable
  • Strong amount of technical knowledge of Windows 7, Microsoft Office products, EMR systems
  • Proficiency in MS Operating Systems, Remote Mobile Technologies, MS Office suite, and Smart Devices running iOS and Android
  • Prior experience is not required but some Fresh Service experience is a plus
  • Six (6) months experience in customer service with a passion for high customer satisfaction and achieving operational excellence
  • Previous experience working in a Help Desk analyst role

Position Benefits
  • Medical, Dental, and Vision Insurance
  • PTO
  • Variety of 401K options including a match program with no vesture period
  • Life Insurance
  • Short/Long Term Disability
  • Paid maternity/paternity leave
  • Mental Health Day
  • Calm subscription for all employees

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