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Dispatch Supervisor Jobs (NOW HIRING)

Drexel University

Dispatch Supervisor

Philadelphia, PA · On-site

Dispatch Supervisor Job no: 506584 Work type: Full-Time Location: University City - Philadelphia, PA Categories: Finance and Administration, Drexel University Job Summary The Public Safety Dispatch ...

Meenan

Service Dispatch Supervisor

Hopewell, NY · On-site

As a Service Dispatch Supervisor, you will be the one our customers and dispatchers rely on to get service when they need it! You will oversee work orders to Service Technicians in response to ...

PRIORITY ONDEMAND

Dispatch Supervisor

Old Hickory, TN · On-site

The Dispatch Supervisor is responsible for fulfilling the operational needs of the Director of Administration and employees. They are to set an example for employees and to support employees in ...

Suit-Kote Corporation

Dispatch Supervisor

Oriskany, NY · On-site

$60K - $62K/yr

Job Title: Dispatch Supervisor Overview: The Dispatcher supervisor is responsible for the daily coordination, communication, and execution of all transport operations supporting Suit-Kote ...

Brenntag AG

Dispatch Supervisor

Reading, PA · On-site

Dispatches trucks and supervises drivers. Ensures the dispatch operations process runs efficiently and in a timely manner. Description: * Responsible for Supervising all Drivers * Responsible for ...

HighGround

Evening Dispatch Supervisor

Grapevine, TX · On-site

$45K - $55K/yr

Evening Dispatch Supervisor Location: Irving, TX Company: Dry Force Position Summary: Dry Force, a leading water damage restoration company in Irving, TX, is seeking a Evening Dispatch Supervisor to ...

Seko Logistics

Dispatch Supervisor

Dallas, TX

$63K - $90K/yr

Associate's or Bachelor's degree preferred. * 3-5 years of dispatch, transportation, or logistics experience. * Previous supervisory or leadership experience preferred. * Experience in final-mile ...

HighGround

Evening Dispatch Supervisor

Irving, TX · On-site

$45K - $55K/yr

Evening Dispatch Supervisor Location: Irving, TX Company: Dry Force Position Summary: Dry Force, a leading water damage restoration company in Irving, TX, is seeking a Evening Dispatch Supervisor to ...

NewCold

Dispatch Supervisor

Hagerstown, MD

We are seeking a hands-on Dispatch Supervisor to leadoutbound shipping and dispatch operations in a temperature-controlled warehouseenvironment. This working leader ensures that all customer orders ...

Suit-Kote Corporation

Dispatch Supervisor

Le Roy, NY · On-site

$60K - $62K/yr

Job Title: Dispatch Supervisor Overview: The Dispatcher supervisor is responsible for the daily coordination, communication, and execution of all transport operations supporting Suit-Kote ...

MV Transportation

Dispatch Supervisor

Chicago, IL · On-site

$25.63/hr

MV Transportation is seeking a Dispatch Supervisor to supervise a large Dispatch department. He/she will be responsible for ensuring the Dispatch department maintains effective daily communication ...

MV Transportation

Dispatch Supervisor

Chicago, IL

$25.63/hr

Responsibilities MV Transportation is seeking a Dispatch Supervisor to supervise a large Dispatch department. He/she will be responsible for ensuring the Dispatch department maintains effective daily ...

Suit-Kote Corporation

Dispatch Supervisor

Oriskany, NY · On-site

$60K - $62K/yr

Job Title: Dispatch Supervisor Overview: The Dispatcher supervisor is responsible for the daily coordination, communication, and execution of all transport operations supporting Suit-Kote ...

Communicarehealth

EMS Dispatch Supervisor

Blue Ash, OH · On-site

Job Address: 10123 Alliance Road, Suite 320 Blue Ash, OH 45242 Job Summary The Dispatch Supervisor functions as the leader for the shift/team. The superviosr is responsible for shift assignments ...

Brenntag

Dispatch Supervisor

Reading, PA · On-site

Dispatches trucks and supervises drivers. Ensures the dispatch operations process runs efficiently and in a timely manner. Description: * Responsible for Supervising all Drivers * Responsible for ...

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Dispatch Supervisor information

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$30K

$62.9K

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How much do dispatch supervisor jobs pay per year?

As of Aug 6, 2026, the average yearly pay for dispatch supervisor in the United States is $62,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a dispatch supervisor?

To thrive as a Dispatch Supervisor, you need strong organizational skills, experience in logistics or transportation, and often a background in supervisory roles or a related degree. Familiarity with dispatch management software, GPS tracking systems, and knowledge of regulatory compliance are typically required. Excellent communication, problem-solving, and leadership abilities help manage teams effectively and resolve issues as they arise. These skills ensure efficient operations, timely deliveries, and high team performance in a demanding environment.

How much does a dispatch supervisor earn?

The average salary for a dispatch supervisor typically ranges from $45,000 to $75,000 per year, depending on experience, industry, and location. Factors such as certifications, management skills, and the size of the organization can influence earnings.

What is the difference between Dispatch Supervisor vs Dispatch Coordinator?

AspectDispatch SupervisorDispatch Coordinator
Required CredentialsHigh school diploma; experience in logistics or transportationHigh school diploma; experience in customer service or logistics
Work EnvironmentSupervises dispatch teams, manages operationsCoordinates dispatch activities, communicates with drivers and clients
Employer & Industry UsageLogistics, transportation, delivery servicesTransportation, courier services, freight companies

Dispatch Supervisors oversee dispatch teams and manage overall operations, requiring leadership skills and experience in logistics. Dispatch Coordinators focus on coordinating daily dispatch activities and communication, often with less supervisory responsibility. Both roles are essential in transportation industries but differ mainly in scope and level of responsibility.

What is a dispatch supervisor?

Dispatch Supervisors are professionals responsible for overseeing and coordinating the activities of dispatchers who manage the scheduling and routing of vehicles, personnel, or shipments. They ensure that operations run smoothly, efficiently, and safely while maintaining effective communication between drivers, clients, and management. Dispatch Supervisors also handle any issues that arise during transport or delivery, monitor performance, and enforce company policies and procedures. Their work is essential in industries such as transportation, logistics, emergency services, and delivery operations.

What are some common challenges faced by dispatch supervisors and how are they typically addressed?

Dispatch Supervisors often face challenges related to managing high volumes of urgent requests, coordinating schedules, and handling unexpected changes such as vehicle breakdowns or staffing shortages. Effective communication, strong organizational skills, and the ability to make quick decisions under pressure are essential for overcoming these obstacles. Many organizations provide supervisors with advanced dispatch software and ongoing training to streamline operations and promote teamwork, ensuring the dispatch process remains efficient and responsive.
More about Dispatch Supervisor jobs
What cities are hiring for Dispatch Supervisor jobs? Cities with the most Dispatch Supervisor job openings:
What are the most commonly searched types of Dispatch Supervisor jobs? The most popular types of Dispatch Supervisor jobs are:
Who are the top companies hiring for Dispatch Supervisor jobs? The top employers for Dispatch Supervisor jobs are:
What states have the most Dispatch Supervisor jobs? States with the most job openings for Dispatch Supervisor jobs include:
What job categories do people searching Dispatch Supervisor jobs look for? The top searched job categories for Dispatch Supervisor jobs are:
What are popular job titles related to Dispatch Supervisor jobs? For Dispatch Supervisor jobs, the most frequently searched job titles are:
Dispatch Supervisor jobs near you
Infographic showing various Dispatch Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $62,888 per year, or $30.2 per hour.

Dispatch Supervisor

Drexel University

Philadelphia, PA • On-site

Full-time

Re-posted 16 days ago

Drexel University rating

7.1

Company rating: 7.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

410th of 615 rated colleges and universities

Job description

Dispatch Supervisor
Job no: 506584
Work type: Full-Time
Location: University City - Philadelphia, PA
Categories: Finance and Administration, Drexel University
Job Summary
The Public Safety Dispatch Supervisor is responsible for overseeing the efficient and coordinated delivery of communication services for the Drexel University Department of Public Safety Communications Center (DUPSCC), the University community, and partnering local law enforcement agencies. This position provides direct supervision of personnel, ensures compliance with established policies and procedures, and supports the overall effectiveness of a 24-hour, seven-day-a-week communications operation.
Personnel in this role are designated as essential employees and must be available to work varied shifts and participate in an on-call rotation to ensure continuity of operations during staffing shortages, emergencies, and critical incidents.
Supplemental Information:
  • In-house candidates must have a satisfactory or better rating during the last evaluation period.
  • Candidates must successfully complete a Drexel Public Safety approved certification courses including but not limited to the following: APCO Public Safety Telecommunicator I, APCO Communications Center Supervisor & APCO Communications Training Officer as required.
  • Background investigations are required for all new hires. Employment may not begin until the University has reviewed and approved the results. This includes:
    • Successful completion a comprehensive background investigation, including education verification, employment history, reference checks, driver's license verification, driving record review, and criminal history check.
    • Successful completion a pre-employment physical examination, including drug and alcohol screening, and a psychological evaluation.
    • Annual background and driver's license checks.
    • Signing of and adherence to a confidentiality agreement regarding sensitive and confidential University information.

Essential Functions
  • Supervises Public Safety Dispatchers during daily operations, ensuring efficient and effective service delivery.
  • Participates in recruitment efforts, including screening applicants and making recommendations regarding hiring, discipline, and termination.
  • Plans, organizes, prioritizes, and assigns work; delegates responsibilities to ensure appropriate staffing and operational coverage.
  • Evaluates employee performance; provides coaching, mentoring, and corrective action as necessary.
  • Manages staff schedules; adjusts staffing and procedures to meet operational demands.
  • Monitors communications activity for quality assurance monthly reports and quarterly analysis including telephone calls, radio transmissions, and calls for service.
  • Provides training, guidance, and performance feedback; assists employees in resolving work-related issues.
  • Assists in developing and maintaining training manuals and reference materials.
  • Interprets and ensures compliance with University, Department of Public Safety, and DUPSCC policies, procedures, and applicable laws.
  • Applies sound supervisory principles and exercises independent judgment, particularly in emergency situations.
  • Ensures operational readiness of communications systems, including CAD, radio systems, CCTV, access control, alarm monitoring, and emergency telephone systems.
  • Identifies and recommends improvements to workflows, procedures, and equipment.
  • Provides instruction and support to police officers, security personnel, and other stakeholders.
  • Maintains and updates operational data, including maps, hazard information, and system records.
  • Performs the duties of a Public Safety Dispatcher as needed.
  • Participates in an on-call rotation and responds to operational needs as required.
  • Performs other related duties as assigned.

Required Qualifications
  • HS Diploma or GED.
  • Minimum of one (1) year of dispatching experience in an emergency communications or public safety dispatch center.
  • Minimum of one (1) year of experience in a leadership or supervisory role within a communications or public safety environment.
  • Must possess APCO Communications Training Officer (CTO), APCO Supervisor, APCO Communications Center Manager, or a comparable certification. Certification may be considered in lieu of additional dispatch experience beyond the minimum requirement.
  • Must be available to work any shift, including days, evenings, overnights, weekends, and holidays, in a 24-hour, 7-day-a-week operation.
  • Must be available to participate in an on-call rotation and respond in a timely manner to urgent or critical situations.
  • Ability to distinguish between colors and shades of colors.
  • Ability to operate CAD, NCIC/PCIC, CCTV, access control, alarm monitoring, and related systems.
  • Ability to perform basic mathematical calculations.

Preferred Qualifications
  • College coursework or degree in Criminal Justice, Communications, Public Safety, or a related field.
  • Knowledge of emergency communications center operations and dispatch procedures.
  • Knowledge of NCIC/PCIC or similar criminal justice information systems.
  • Knowledge of terminology, codes, and procedures used in public safety communications, telecommunications systems, CCTV, access
  • control, alarm monitoring, and radio systems.
  • Knowledge of applicable federal, state, and local laws governing telecommunications and public safety operations.
  • Ability to establish and maintain effective working relationships.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Ability to operate standard office equipment and software, including Microsoft Office applications.
  • Ability to remain calm and make sound decisions in high-stress and emergency situations.
  • Ability to analyze information, define problems, collect data, and draw accurate conclusions quickly.
  • Ability to communicate clearly and concisely via radio, telephone, and electronic systems.
  • Ability to follow written, verbal, and electronic instructions.

Physical Demands
  • Typically sitting at a desk/table
  • Typically bending, crouching, stooping
  • Lifting demands ≤ 25lbs

Location
  • University City - Philadelphia, PA

Additional Information
This position is classified as Non-Exempt, grade I. Compensation for this grade ranges from $21.71 - $32.57 per hour. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.
Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel's compensation framework. For information about benefits, please review Drexel's Benefits Brochure.
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.
Application Process
  1. A review of applicants will begin once a suitable candidate pool is identified.
  2. Pre-employment testing may be administered, if applicable.
  3. Candidates will participate in one or more interviews.
  4. A comprehensive background investigation will be conducted.
  5. A conditional offer will be extended, contingent upon successful completion of a physical examination, drug and alcohol screening, and psychological evaluation.
  6. Selected candidates will complete orientation and required training.

Advertised: Apr 22 2026 Eastern Daylight Time
Applications close: Aug 11 2026 Eastern Daylight Time
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