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Desktop Support Jobs (NOW HIRING)

Fisec Global

Desktop Support

Salt Lake City, UT · On-site

$20 - $25/hr

Title : Desktop Support Location : Sal Lake City UT(onsite) This position assists Customer with technical support of desktop computers, applications, and related technologies. Support includes ...

Tanisha Systems

Desktop Support

Salem, VA

Technical Support Consultant/ Desktop Support Location: Salem, VA Duration: Contract Onsite Interview Additional Job Details: A Desktop Support technician provides on-site and remote technical ...

Tanisha Systems, Inc.

Desktop Support

Roanoke, VA

Technical Support Consultant/ Desktop Support Location: Salem, VA Duration: Contract Onsite Interview Additional Job Details: A Desktop Support technician provides on-site and remote technical ...

Tanisha Systems

Desktop Support

Salem, VA

Technical Support Consultant/ Desktop Support Location: Salem, VA Duration: Contract Onsite Interview Additional Job Details: A Desktop Support technician provides on-site and remote technical ...

Noblesoft Technologies

Desktop Support

Columbus, NE · On-site

$20.50 - $26/hr

Title : Desktop Support Location : Columbus, Nebraska This position assists Customer with technical support of desktop computers, applications, and related technologies. Support includes ...

Cannon Search

Desktop Support Analyst

Boston, MA · On-site

$25.25 - $34/hr

Are you a tech-savvy professional with a passion for providing exceptional IT support? We have a fantastic opportunity for a Desktop Support Analyst in Boston. This role is perfect for someone ...

Apex Informatics

Desktop Support

New York, NY · On-site

$22.25 - $28.25/hr

Desktop Support role Location: NYC, NY Windows 10 to 11 migration experience is mandatory, and 85% of machines need to be migrated from Windows 10 to Windows 11.

Avtech solution

Desktop Support

Bloomington, MN

$20.25 - $25.75/hr

Desktop Support Location : Bloomington, MN Duration : 6 Months+ 1. Build Laptop / desktop computers, peripherals and configure network connections 2. Install, Configure and test the Operating Systems ...

Tabush

Desktop Support Engineer

Quincy, MA · On-site

$70K - $90K/yr

Desktop Support Engineer - Boston Watch a quick 60-second video about this role: About Us We're a mid-sized MSP based in New York City. We support clients nationwide to help them simplify, secure and ...

Worldwide Flight Services

Desktop Support

Chicago, IL

$20.75 - $26.50/hr

Strong desktop troubleshooting skills will be used to handle technical support request and determine root cause including diagnosing and resolving issues with PC's, laptops, mobile devices, printers ...

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How much do desktop support jobs pay per hour?

As of May 31, 2026, the average hourly pay for desktop support in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

More about Desktop Support jobs
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What states have the most Desktop Support jobs? States with the most job openings for Desktop Support jobs include:
What job categories do people searching Desktop Support jobs look for? The top searched job categories for Desktop Support jobs are:
Desktop Support jobs near you

Desktop Support

Fisec Global

Salt Lake City, UT • On-site

$20 - $25/hr

Contractor

Posted 24 days ago

Job description

Title            : Desktop Support

Location    : Sal Lake City UT(onsite)

This position assists Customer with technical support of desktop computers, applications, and related technologies. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc.
a) Desk side engineer for technical support for customers and their networked computers and peripherals
b) Interface with Senior Management, Company Board, Executives & VIP Users. 
Duties include (but not limited to)
1. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices
2. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
3. IMACD function including installation and decommission
4. Backing up and restoring user data, settings and associated systems administration activities
5. Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
6. Assist on Incident and Problem management activities
7. Taking ownership of issues through to resolution on all appropriate requests
8. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
9. Move equipment associated with escalated incidents and service requests
10. Performing asset inventory activities as needed
11. Recommends and/or performs upgrades on systems to ensure longevity
12. Works with procurement staff to purchase hardware and software
13. Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requests
14. Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site.
15. Be available for Oncall support during afterhours as and when necessary for Priority 1 & 2 Incidents
16. Adhere to ticket response and resolution SLA’s as agreed upon with the customer
17. Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues

18 Support during Town Halls, Board Meetings, Executive Conferences, Auditorium Meetings. Desired experience on supporting Cisco, Avaya, Logitech or MS Teams Room

19. Smart hands support for Rack & Stack of Server, Storage, Network & Firewall components

20. Provide basic to intermediate support for IDF & MDF closets including but not limited to providing console access, checking & reporting UPS & Cooling alerts, PDU’s, patch panel & structured cabling

21. If necessary & required liaise with Third Party Vendors & support for resolving complex or OEM related issues
Desired Experience:
• At least 7-10 years of experience in the field or in a related area required
• Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
• Strong Microsoft Operating System installation and troubleshooting skills, experience on Mac OS is an added advantage

• Knowledge of Mobile OS like iOS, iPadOS & Android
• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
• Broad experience of IT with basic understanding of  Networks, Servers and Telecoms
• Strong Customer service skills
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• Strong written and verbal communication skills
• Must be detail oriented and self-motivated
• Background security check required

• High School Diploma  or higher degree is preferred but not a showstopper for ideal candidate

• Comp TIA A+ or Apple Mac Certified Technician or Microsoft Certified Desktop Support Technician is desired

• Knowledge & usage of at least one or more ITSM tools like Service Now, Fresh Service etc. will be preferred

• Ready to travel & support in a 5-10 mile Campus Radius