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Desktop Support Jobs (NOW HIRING)

Beacon Hill

Desktop Support

Madison, WI · On-site

Desktop Support Location: Onsite (Madison, WI) Employment Type: Contract Duration: Through End of Year (tentative) Position Overview We are seeking a Desktop Support professional to provide hands-on ...

ActioNet

Desktop Support

Rosslyn, VA

$47/hr

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

ActioNet, Inc.

Desktop Support

Rosslyn, VA

$47/hr

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

Noblesoft Technologies

Desktop Support

Salt Lake City, UT · On-site

$19.50 - $25/hr

Desktop Support Location: Sal Lake City UT Duties include (but not limited to) 1. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic ...

Noblesoft Technologies

Desktop Support

Columbus, NE · On-site

$20.50 - $26/hr

Title : Desktop Support Location : Columbus, Nebraska This position assists Customer with technical support of desktop computers, applications, and related technologies. Support includes ...

Fisec Global

Desktop Support

Salt Lake City, UT · On-site

$20 - $25/hr

Title : Desktop Support Location : Sal Lake City UT(onsite) This position assists Customer with technical support of desktop computers, applications, and related technologies. Support includes ...

Infojini Inc

Desktop Support

Saint Paul, MN · On-site

$20.50 - $26/hr

Required Skills: * 3 years of experience providing direct PC support to end users. * 3 years of experience imaging and configuring desktop, laptop and mobile devices. * 3 years of experience ...

Noblesoft Technologies

Desktop Support

Columbus, NE · On-site

$20.50 - $26/hr

Title : Desktop Support Location : Columbus, Nebraska This position assists Customer with technical support of desktop computers, applications, and related technologies. Support includes ...

Addison Group

Desktop Support

Houston, TX · On-site

Title - Desktop Support Engineer Location - Houston - 5 days a week on-site Salary $60,000-$70,000. Benefits - Medical, Dental, Vision, eligible for PTO and discretionary bonus Our client is seeking ...

System One

Desktop Support

Pensacola, FL · On-site

$19.25 - $24.25/hr

Desktop Support Location: 100% On Site - Pensacola, FL Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Provide technical support for desktop hardware and software issues in a ...

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Desktop Support information

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$13

$22

$32

How much do desktop support jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for desktop support in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the work of desktop support?

Desktop support professionals troubleshoot, repair, and maintain computer hardware, software, and network issues for users. They often assist with installing systems, configuring devices, and providing technical help, typically working in office environments and using tools like remote support software. Strong problem-solving skills and knowledge of operating systems are essential for this role.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

Is helpdesk a good entry-level IT job?

Helpdesk roles in desktop support are considered good entry-level IT jobs because they provide foundational experience in troubleshooting hardware and software issues, customer service, and using tools like ticketing systems. These positions often require basic technical knowledge and certifications such as CompTIA A+ and can serve as a stepping stone to more advanced IT roles.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.

What are the career paths in desktop support?

Career paths in desktop support typically start with entry-level roles such as help desk technician or support specialist. With experience, professionals can advance to positions like systems administrator, network technician, or IT manager, often gaining certifications such as CompTIA A+ or Network+ to support career growth. Specializing in areas like cybersecurity or cloud services can also open new opportunities within IT support roles.
More about Desktop Support jobs
What cities are hiring for Desktop Support jobs? Cities with the most Desktop Support job openings:
What are the most commonly searched types of Desktop Support jobs? The most popular types of Desktop Support jobs are:
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What job categories do people searching Desktop Support jobs look for? The top searched job categories for Desktop Support jobs are:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in the United States as of July 2026, with employment types broken down into 3% Locum Tenens, 94% Full Time, 2% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.
Desktop Support

Desktop Support

Beacon Hill

Madison, WI • On-site

Other

Medical, Dental, Vision

Posted 3 days ago

New

Job description


Desktop Support


Location: Onsite (Madison, WI)


Employment Type: Contract


Duration: Through End of Year (tentative)


Position Overview


We are seeking a Desktop Support professional to provide hands-on technical support in a fast-paced enterprise environment. This role focuses on supporting end users with hardware, software, and connectivity issues while delivering excellent customer service. The position requires a strong onsite presence to assist employees directly, troubleshoot devices, and support daily IT operations.


The ideal candidate will have experience supporting Windows-based environments, Microsoft technologies, and end-user computing devices. Success in this role requires strong troubleshooting skills, effective communication, and a customer-first mindset.


Key Responsibilities



  • Provide in-person technical support for end users experiencing hardware or software issues.

  • Troubleshoot and resolve desktop, laptop, operating system, and application-related problems.

  • Support Microsoft 365 applications and collaboration tools.

  • Assist with user account management and access-related issues.

  • Configure, deploy, maintain, and troubleshoot end-user devices.

  • Diagnose and resolve VPN connectivity and remote access issues.

  • Support device imaging, software deployment, and system updates.

  • Document issues, resolutions, and technical procedures within the ticketing system.

  • Collaborate with other IT team members to resolve escalated issues.

  • Provide exceptional customer service while supporting users across the organization.


Required Qualifications



  • Experience providing desktop or technical support in a corporate environment.

  • Strong customer service and interpersonal communication skills.

  • Hands-on experience supporting:


    • Microsoft Windows 11

    • Microsoft 365 (Office 365)

    • Active Directory / Azure Active Directory

    • SCCM (Microsoft Endpoint Configuration Manager)

    • VPN connectivity and troubleshooting

    • Dell desktop and laptop hardware

    • BIOS configuration and troubleshooting

    • Microsoft Teams, OneDrive, and SharePoint


  • Basic understanding of networking concepts and troubleshooting.

  • Ability to diagnose and resolve technical issues independently.


Preferred Qualifications



  • Experience with ticketing systems such as Cherwell or ServiceNow.

  • Experience supporting Citrix environments.

  • Familiarity with LogMeIn Rescue or similar remote support tools.

  • Experience with endpoint patch management solutions.

  • Audio/Visual (AV) support experience.

  • Experience supporting Apple iPhone and iPad devices.

  • MacOS support experience.


Top Skills



  • Desktop Support

  • Windows 11 Administration

  • Microsoft 365 Support

  • Active Directory / Azure AD

  • SCCM

  • Troubleshooting & Root Cause Analysis

  • Customer Service

  • VPN Support

  • Hardware Support

  • Endpoint Management


Tools & Technologies



  • Microsoft Windows 11

  • Microsoft 365

  • Azure Active Directory / Active Directory

  • SCCM

  • Microsoft Teams

  • OneDrive

  • SharePoint

  • VPN Technologies

  • Cherwell (preferred)

  • Citrix (preferred)

  • LogMeIn Rescue (preferred)


Education & Certifications



  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

  • Relevant technical certifications are a plus (CompTIA A+, Microsoft certifications, etc.).


Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.


California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .


Benefits Information:


Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.



We look forward to working with you.
Beacon Hill. Employing the Future

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