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Desktop Support Jobs in Mississippi (NOW HIRING)

AA2IT

Desktop Support Technician - Southaven, MS

Batesville, MS · On-site

$17.25 - $21.75/hr

AA2IT is seeking a Desktop Support Technician to join their team in Batesville, MS. The primary responsibilities include maintaining, analyzing, and troubleshooting computer hardware and software, as ...

Viking Range LLC

Data Support Specialist

Greenwood, MS · On-site

The ideal candidate will combine hands-on desktop support experience with database management expertise, specifically in Microsoft Access and/or SQL environments. You'll bridge the gap between our ...

Morris and Dickson

IT Support Technician 1

Olive Branch, MS · On-site

$19.25 - $26.50/hr

... desktop support experience. • Strong understanding of Windows 10/11 operating systems. • Basic knowledge of networking concepts (DNS, DHCP, IP addressing). • Familiarity with hardware ...

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Desktop Support information

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How much do desktop support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for desktop support in Mississippi is $21.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $23.46 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Mississippi?

The most popular types of Desktop Support jobs in Mississippi are:

What are popular job titles related to Desktop Support jobs in Mississippi?

For Desktop Support jobs in Mississippi, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Mississippi look for?

The top searched job categories for Desktop Support jobs in Mississippi are:

What cities in Mississippi are hiring for Desktop Support jobs?

Cities in Mississippi with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Mississippi as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,238 per year, or $21.7 per hour.

DESKTOP SUPPORT MANAGER

Laurel, MS • On-site

South-Central-Regional-Medical-Center
See more jobs at South-Central-Regional-Medical-Centerexternal

$90 - $120/hr

Other

Re-posted 7 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

DESKTOP SUPPORT MANAGER

Full Time Other Prof Staff Laurel, MS, US

4 days ago Requisition ID: 1955

Job Title:

Desktop Support Manager

Department:

IT

Job Summary

The Desktop Support Manager is responsible for overseeing and enhancing the end-user computing environment for South Central Regional Medical Center and affiliated partner facilities. This role provides leadership for desktop support operations, employee management, service delivery, inventory control, project management, policy development, and technical support initiatives. The Desktop Support Manager ensures help desk activities align with SCRMC standards, governance requirements, regulatory compliance expectations, and industry best practices while promoting continuous improvement, operational efficiency, and exceptional customer service.

  • Manage the daily operations of the desktop support and help desk teams across the main campus, offsite locations, and partner facilities.
  • Provide leadership in employee management, hiring, onboarding, performance evaluations, coaching, and corrective action processes.
  • Oversee daily support activities and ensuretimelyresolution of end-user technical issues.
  • Delegate and coordinate troubleshooting efforts related to web applications, email systems, Microsoft Office products, and other end-user technologies.
  • Escalate unresolved issues toappropriate Tier2 and Tier 3 support teams.
  • Coordinate with third-party vendors and hosted service providers to resolve technical issues affecting organizational operations.
  • Deliver exceptional customer service and ensure effective communicationregardingincidents, requests, and service updates.
  • Maintain compliance with SCRMC IT standards, HIPAA requirements, security policies, and industry best practices.
  • Identify, evaluate, and implement automation opportunities that improve service delivery and operational efficiency.
  • Develop, review, andmaintainstandard operating procedures (SOPs), policies, and support documentation.
  • Analyze service desk metrics and prepare reports for IT leadership.
  • Develop training initiatives, manage schedules, inventory, projects, timesheets, and on-call rotations.
  • Mentor supervisors, team leads, and technical staff.
  • Performadditional duties as assigned by management.

Required Qualifications

  • Minimum of ten (10) years of proven IT experience.
  • Proven management experience within a healthcare environment.
  • Practical knowledge of systems administration and networking concepts.
  • Experience leading technical support teams and service desk operations.
  • Strong understanding of desktop support technologies and end-user computing environments.
  • Ability to effectively communicate both verbally and in writing.
  • Ability to provide instruction, guidance, and education to peers and end users.
  • Professional certifications preferred but notrequired.

Preferred Qualifications

  • EPIC experience.
  • JitBit experience.
  • ManageEngine experience (MDM, Service Desk, Endpoint Management).
  • Project management experience in a fast-paced healthcare environment.
  • Experience implementing inventory lifecycle management and asset tracking programs.

Skills and Competencies

  • Employee management and leadership skills.
  • Experience with ticketing systems.
  • Inventory managementexpertise.
  • EHR experience.
  • Change management knowledge.
  • Basic network troubleshooting skills.
  • Microsoft Active Directory experience.
  • Group Policy administration and troubleshooting.
  • VDI and thin-client experience.
  • Wireless networking support experience.
  • Image creation and deployment.

Working Conditions

  • Primarily office-based with regular use of computers and technical equipment.
  • Frequent interaction with employees, leadership, vendors, and partner organizations.
  • May require travel between SCRMC facilities and affiliated locations.
  • Participation in an on-call rotation isrequired.
  • Occasional evening and weekend work may be necessary.

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.

South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.

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