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Cx Program Manager Jobs (NOW HIRING)

Loenbro

CX Manager

Cedar Rapids, IA · On-site

... scalable Cx program, manage teams and third-party agents, and act as the primary client-facing ... Program Development: Establish a scalable commissioning program with SOPs, document control ...

CDTA

Manager of Customer Service (Albany, NY)

Albany, NY · On-site

$84K - $104K/yr

Develop and manage a formal Customer Experience (CX) Program, including standards, governance, and performance benchmarks. * Define CX priorities aligned with agency strategic goals, equity ...

VML

Program Manager

Cincinnati, OH · On-site

VML is in search of a PROGRAM MANAGER - CX, PRODUCT DEVELOPMENT What you'll do: * Facilitate and proactively manage the strategy and design phases for customer experiences across digital touchpoints ...

NICE

Program Manager

Hoboken, NJ

A NiCE Program Manager of GTM Operations & Business Insights leads cross-functional programs that ... This position serves as a strategic program partner to Sales, CX, and executive leadership ...

NICE

Program Manager

Hoboken, NJ · On-site

A NiCE Program Manager of GTM Operations & Business Insights leads cross-functional programs that ... This position serves as a strategic program partner to Sales, CX, and executive leadership ...

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Cx Program Manager information

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$38.5K

$107.5K

$157K

How much do cx program manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for cx program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications may earn higher compensation. Salary levels can also be influenced by the size of the organization and the complexity of customer experience initiatives.
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Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $107,460 per year, or $51.7 per hour.

Manager, Retail Experience Program Management & Analytics

Fountain Valley, CA

Hyundai Motor Company
See more jobs at Hyundai Motor Companyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

At Hyundai, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It's time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career - you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

WORK MODEL
#LI-OnSite
WHAT YOU WILL DO
  • Own and advance Hyundai's end-to-end retail Customer Experience (CX) measurement strategy across sales, HCUV, digital, retail service, and mobile service touchpoints. This role translates customer feedback, operational data, and dealer performance signals into timely, accurate, and actionable insights that improve customer outcomes, strengthen dealer execution, and support measurable business performance improvements.
  • Lead front-end enterprise program management for the omnichannel CX platform, serving as the primary connection between platform capabilities and national, region, field, dealer, and supplier stakeholders. The role identifies gaps and opportunities, determines root causes, prioritizes actions, drives adoption of insights and tools, and supports change execution across the retail network.
  • Key scope includes CX platform product execution and supplier management; insights enablement through dashboards, analytics, governance, and field engagement; customer-centric recognition program administration; and integrity-related dealer communications requiring cross-functional coordination, leadership review, and legal alignment. 
HOW YOU WILL MAKE AN IMPACT
  • Serve as primary business owner for the omnichannel CX platform, supplier relationships, and CX strategy execution.
  • Lead end-to-end CX program management, including governance, requirements, prioritization, implementation, renewals, issue resolution, and vendor oversight.
  • Evaluate and improve customer experience measurement, survey processes, data quality, platform functionality, and operational performance.
  • Deliver actionable insights through dashboards, reporting, analytics, stakeholder engagement, and field support materials.
  • Recommend policies, standards, and process improvements to enhance data integrity, adoption, and performance outcomes.
  • Monitor survey integrity, investigate concerns, and support appropriate follow-up actions.
  • Develop playbooks, standards, and remediation plans to improve dealer sales and service performance.
  • Manage program documentation, communications, operating procedures, and stakeholder alignment.
  • Develop and maintain KPI tracking, dashboards, reporting tools, and program performance metrics.
  • Lead dealer recognition programs, including supplier coordination, fulfillment, communications, and administration.
  • Manage integrity letter development, review, approval, and distribution processes.
  • Oversee program budgets, vendor spend, accruals, payments, and scope-to-spend alignment.
  • Collaborate with Purchasing, Finance, Legal, IT, suppliers, and business stakeholders to support CX initiatives.
  • Support PR/PO processing, contracts, statements of work, renewals, and related documentation.
  • Coach and develop direct reports, conduct hiring activities, performance reviews, and employee development planning.
  • Work independently to manage multiple priorities, risks, deadlines, and program deliverables.
  • Serve as backup support for the Customer Feedback & Analytics group when needed.
WHAT YOU WILL BRING TO THE ROLE
  • High school diploma required.
  • Bachelor's degree in business, marketing, analytics, customer experience, communications, or a related field preferred.
  • Master's degree a plus.
  • Eight or more years of related experience, including at least two years in a supervisory or people leadership capacity.
  • Experience leading customer experience, voice-of-customer, analytics, survey, retail operations, or enterprise platform programs preferred.
  • Automotive, dealer operations, field operations, or retail service experience a plus but not a requirement.
  • Three or more years of business administration, program management, project management, vendor management, or cross-functional initiative leadership preferred.
  • Ability to lead complex, cross-functional programs from strategy through execution, with accountability for scope, timing, quality, budget, and stakeholder adoption.
  • Strong analytical capability and ability to interpret CX, survey, operational, and performance data into actionable recommendations.
  • Excellent written, verbal, and executive communication skills.
  • Strong interpersonal, leadership, coaching, and stakeholder management skills.
  • Ability to influence without direct authority and build alignment across internal teams, regions, field personnel, dealers, suppliers, and business partners.
  • Project management, customer experience, analytics, or related certification a plus.
  • Ability to manage budgets, vendor deliverables, payments, schedules, risks, and competing priorities.
  • Ability to identify and quantify business opportunities related to process improvement, retail operations, dealer performance, customer experience, and platform adoption.
  • Proficiency with reporting, dashboard, presentation, and business productivity tools; ability to learn and apply CX platform functionality.
  • Ability and willingness to travel periodically.
WHAT HYUNDAI CAN OFFER YOU
  • Compensation Range: $91,000 - $130,000
  • Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
  • Holiday Pay - the company shuts down with pay between Christmas and New Years.
  • Vacation and sick time off
  • Healthcare insurance (medical, dental, and vision)
  • 401(K) company match
  • Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contribution
  • Basic life insurance, short- and long-term disability
  • Mental health, wellbeing, and employee assistance program
  • Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.

OTHER DETAILS
  • Physical requirements: Normal office duties

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.  The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

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