ZipRecruiter

Log In

1

Cx Program Manager Jobs in Pennsylvania (NOW HIRING)

ShipMonk

$180 - $240/hr

Sr. Director, CI Program Manager - Inventory Management Fort Worth, Texas; Las Vegas, Nevada ... Partner with CX leadership and teams to identify and resolve merchant retention risks related to ...

NV5

Mechanical Cx Technician

Phoenixville, PA · On-site +1

Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities ...

NV5

Mechanical Cx Technician

Phoenixville, PA

Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities ...

JLL

QA/QC Engineer (MEP/Cx)

Scranton, PA · On-site

... JLL-SKAE QA/QC Program throughout the L1-L5 commissioning (Cx) levels or ... Manage all issues and observations in the required software platform and ensuretimelycloseout ...

ShipMonk

Client Experience Manager

Pittston, PA · On-site

... CX charge. What You'll Be Rocking Every Day Lead Performance with Precision * Own daily, weekly ... Programs & More HQ in Fort Lauderdale + Global Fulfillment Network Inclusive, Growth-Oriented ...

next page

Showing results 1-20

All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Pennsylvania

Cx Program Manager information

See Pennsylvania salary details

$38.6K

$107.7K

$157.4K

How much do cx program manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for cx program manager in Pennsylvania is $107,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,700.00 and $132,800.00 per year, depending on experience, location, and employer.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in customer experience management can earn higher compensation, often exceeding $150,000.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Pennsylvania? For Cx Program Manager jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Pennsylvania look for? The top searched job categories for Cx Program Manager jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Cx Program Manager jobs? Cities in Pennsylvania with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $107,718 per year, or $51.8 per hour.

Manager, CX Insights & Strategy

Capital Blue Cross

Harrisburg, PA • On-site, Remote

$98K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Capital Blue Cross rating

7.7

Company rating: 7.7 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

200th of 304 rated insurance

Job description

Position Description
Base pay is influenced by several factors including a candidate's qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market-driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more. Leads the CX Insights and Market Research function as the enterprise source of truth for customer experience, responsible for defining and advancing the Voice of the Customer (VoC), research, and measurement strategy. This role ensures enterprise priorities, decision-making, and experience investments are guided by a consistent, data-driven understanding of customer and market needs across all lines of business.
Responsibilities and Qualifications
  • Leads the CX Insights and Market Research function, setting strategic direction, priorities, and operating framework aligned with enterprise CX objectives.
  • Owns and evolves the enterprise Voice of the Customer (VoC) strategy, integrating regulatory surveys, feedback, and research into a unified insights approach.
  • Directly leads and executes a select portfolio of high-impact research initiatives, supplementing team delivery to ensure quality, timeliness, and strong alignment to business priorities.
  • Defines and governs enterprise customer and member journey frameworks, identifying "moments that matter," experience gaps, and key drivers of satisfaction and engagement.
  • Leads development of research learning agendas and roadmaps, ensuring insights efforts are aligned to strategic business needs and proactively inform decision-making.
  • Drives prioritization of CX opportunities, synthesizing insights across data sources to recommend where the organization should focus investment and improvement.
  • Establishes CX insights standards, methodologies, and governance, ensuring consistency, quality, and scalability of research and measurement across the organization.
  • Oversees end-to-end research strategy and execution, including design, methodology, analysis, and reporting to ensure high-quality, actionable outputs.
  • Translates insights into executive-ready recommendations, using clear storytelling to inform strategy, decisions, and investment priorities.
  • Leads vendor strategy and research portfolio management, overseeing a significant research budget and ensuring cost-effective use of external partners while identifying opportunities to build internal capabilities.
  • Partners with senior leaders and develops team members, influencing enterprise decisions while coaching and aligning CX Insights staff to business priorities.

Location:
  • This position is classified hybrid, which requires onsite work on Tuesdays and Wednesdays.

Experience:
  • 10-12 years in customer experience, market research, insights, or analytics
  • 5+ years of experience leading, coaching, and developing high-performing research teams
  • Leading enterprise research or insights programs and managing a portfolio of work aligned to business priorities
  • Designing and executing quantitative and qualitative research to address business needs and inform decisions
  • Experience building or evolving research and insights functions, including defining processes, frameworks, and best practices
  • Translating research findings into clear, actionable insights that shape product, marketing, and customer experience strategies
  • Managing external vendors and optimizing the use of research budgets
  • Working across multiple business areas to align insights with strategic priorities and initiatives

Skills:
  • Ability to lead CX insights strategy and guide teams toward clear, enterprise priorities
  • Strong capability to synthesize quantitative and qualitative data into clear, actionable insights and recommendations
  • Skilled at translating complex findings into executive-ready narratives and influencing decision-making
  • Ability to connect customer, market, and business data to define priorities and inform strategy
  • Strong stakeholder engagement and collaboration skills across cross-functional teams
  • Effective planning, prioritization, and management of multiple research and insights initiatives

Knowledge:
  • Customer experience strategy, Voice of the Customer programs, and experience measurement approaches
  • Market research methodologies across the full research lifecycle (design, data collection, analysis, and reporting)
  • Quantitative and qualitative research techniques, including survey design, segmentation, and user research
  • Consumer insights lifecycle and application of research to product, marketing, and customer experience decisions
  • Regulatory and industry research programs (e.g., CAHPS, NCQA, BCBSA)
  • Healthcare or health insurance industry practices preferred

Education, Certification and Licenses:
  • Minimum bachelor's degree. Master's degree preferred.
  • Prefer bachelor's degree in marketing, Marketing research, social sciences, or statistics, Business Analytics, or Health Planning administration

Physical Demands:
  • While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see.
  • The employee must occasionally lift and/or move up to 5 pounds.

About Us
We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a caring team of supportive colleagues and be encouraged to volunteer in your community. We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career. And by doing your best, you'll help us live our mission of improving the health and well-being of our members and the communities in which they live.

What Capital Blue Cross employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply