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Cx Program Manager Jobs in Pennsylvania (NOW HIRING)

Bath Fitter

Marketing Specialist

York, PA · On-site

... manage, and protect our online reputation , while driving programs that increase review volume ... Partner with Sales, CX, and Operations to integrate review generation into the customer journey ...

Bath Fitter

Marketing Specialist

York, PA · On-site

Program Management * Lead and scale an employee-driven review generation program by: * Increasing ... Partner with Sales, CX, and Operations to integrate review generation into the customer journey ...

Miratech

Genesys Cloud Architect

Philadelphia, PA · On-site +1

$65.50 - $83.50/hr

Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics ... a relocation program. * Work From Anywhere Culture: make the most of the flexibility that comes ...

Genesys

Senior Customer Success Manager

Indiana, PA · On-site +1

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success ... Background in Customer Success operations, enablement, or strategic programs * Familiarity with CX ...

Csgonline

Client Experience Ambassador 2

Lancaster, PA · On-site

$18/hr

... program partners ensuring a successful and satisfactory experience. The CX Ambassador is ... Manage client day of service administrative experience from the initial contact through service ...

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Showing results 21-40

All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Pennsylvania

Cx Program Manager information

See Pennsylvania salary details

$38.6K

$107.7K

$157.4K

How much do cx program manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for cx program manager in Pennsylvania is $107,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,700.00 and $132,800.00 per year, depending on experience, location, and employer.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in customer experience management can earn higher compensation, often exceeding $150,000.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Pennsylvania? For Cx Program Manager jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Pennsylvania look for? The top searched job categories for Cx Program Manager jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Cx Program Manager jobs? Cities in Pennsylvania with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $107,718 per year, or $51.8 per hour.

Marketing Specialist

Bath Fitter

York, PA • On-site

Full-time

Re-posted 27 days ago

Job description

Brand & Reputation Specialist
Department: Marketing
Reports To: VP, Marketing
Employment Type: Full-Time | Salary/Exempt
This is an in office position based in Lewisberry PA
About the Role
We're looking for a strategic, detail-oriented Brand & Reputation Specialist to own and elevate how our brand is perceived across every customer touchpoint-nationally and at the local level.
In this role, you'll lead efforts to build, manage, and protect our online reputation, while driving programs that increase review volume, improve customer sentiment, and deliver actionable insights across the organization.
If you thrive at the intersection of brand management, customer experience, and analytics, this is your opportunity to make a measurable impact.
What You'll Do
Reputation Management & Response Strategy
  • Oversee brand presence across major platforms including Google, Facebook, Yelp, BBB, and more
  • Ensure timely, thoughtful, and brand-aligned responses to customer reviews
  • Own response strategy, including handling high-visibility or sensitive situations
Review Generation & Program Management
  • Lead and scale an employee-driven review generation program by:
    • Increasing participation across locations
    • Tracking performance and adoption
    • Ensuring fairness and consistency
  • Drive improvements in review volume, velocity, and quality
  • Partner with Sales, CX, and Operations to integrate review generation into the customer journey
Office-Level Performance & Insights
  • Monitor reputation performance at the individual location level
  • Identify trends, risks, and opportunities for improvement
  • Provide actionable recommendations to enhance customer experience and outcomes
  • Influence local teams to drive improvement without direct authority
Review Management & Escalation
  • Establish and manage processes for review response and issue escalation
  • Partner cross-functionally to resolve customer issues and reduce recurring problems
Additional Responsibilities
Voice of Customer & Insights
  • Analyze reviews, surveys, and NPS data to uncover key customer insights
  • Translate feedback into recommendations for Marketing, CX, and Operations
  • Help drive continuous improvement across the organization
Brand Authority & Visibility
  • Identify opportunities for awards, rankings, and brand recognition
  • Leverage reviews and testimonials across marketing channels
  • Partner with internal teams and agencies to strengthen brand trust signals across search and emerging platforms
What You Bring
  • Bachelor's degree in Marketing, Communications, or related field
  • 3-5+ years of experience in brand, reputation, customer experience, or marketing roles
  • Experience managing online reviews across platforms (Google, BBB, Yelp, etc.)
  • Strong written communication skills, especially in handling sensitive or complex responses
  • Proven ability to work cross-functionally and influence outcomes
  • Experience in multi-location, DTC, or home services environments (preferred)
  • Familiarity with reputation management tools (e.g., Broadly, Sprout Social)
  • Experience with NPS or Voice of Customer programs
Work Environment
This role operates in a professional office setting with standard equipment and conditions, requiring extended periods of computer-based work.
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