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Cx Program Manager Jobs in Exton, PA (NOW HIRING)

Publicis Groupe Holdings B.V

Director, CX

Philadelphia, PA · On-site

$106K - $153K/yr

Manage and mentor strategists, providing coaching, feedback, and opportunities for professional ... Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving ...

NV5

Mechanical Cx Technician

Phoenixville, PA · On-site +1

Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities ...

NV5

Mechanical Cx Technician

Phoenixville, PA · On-site

Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities ...

Miratech

Genesys Cloud Architect

Philadelphia, PA · On-site +1

$65.50 - $83.50/hr

Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics ... a relocation program. * Work From Anywhere Culture: make the most of the flexibility that comes ...

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All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Exton, PA

Cx Program Manager information

See Exton, PA salary details

$37.2K

$103.7K

$151.5K

How much do cx program manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for cx program manager in Exton, PA is $103,715.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,700.00 and $127,900.00 per year, depending on experience, location, and employer.

What is CX program management?

CX program management involves overseeing customer experience initiatives to improve satisfaction, loyalty, and engagement. It includes coordinating cross-functional teams, implementing strategies, and using tools like customer feedback platforms to ensure consistent service quality and achieve business goals.

Is being a TPM stressful?

Being a Technical Program Manager (TPM) can be stressful due to managing multiple projects, tight deadlines, and coordinating cross-functional teams. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, but it also offers opportunities for leadership and professional growth.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What does a CX manager do?

A Customer Experience (CX) manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing process improvements. They often collaborate with cross-functional teams, utilize customer data and tools, and may hold certifications in customer experience or related fields. Their goal is to ensure a positive and consistent customer journey across all touchpoints.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What does a CX program manager do?

A CX (Customer Experience) Program Manager oversees initiatives to improve customer satisfaction and loyalty by coordinating cross-functional teams, implementing strategies, and analyzing feedback. They often use tools like CRM systems and require strong project management skills to ensure consistent delivery of positive customer experiences.
What job categories do people searching Cx Program Manager jobs in Exton, PA look for? The top searched job categories for Cx Program Manager jobs in Exton, PA are:
What cities near Exton, PA are hiring for Cx Program Manager jobs? Cities near Exton, PA with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Exton, PA as of July 2026, with employment types broken down into 82% Full Time, 13% Part Time, 2% Temporary, 2% Contract, and 1% Summer. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $103,715 per year, or $49.9 per hour.

Sr. Program Manager, Asset Lifecycle

Culligan Quench

King Of Prussia, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

Job description

About Culligan Quench
Culligan Quench's purpose is to impact people's lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.  Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/
 
About Culligan
There's nothing more fundamental to life on Earth than water.  At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love.  For more information visit www.culligan.com. 
 
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do what's right
Consistently deliver exceptional results

Position Summary

The Sr. Program Manager, Asset Lifecycle is a high-visibility individual contributor within Service Operations who functions as the internal expert on product lifecycle management. This person will build the analytical models, strategic frameworks, and cross-functional alignments needed to proactively manage when, why, and how assets are refreshed - moving Quench from a reactive swap posture to a planned, data-driven refresh model.

Key Responsibilities

1. Product Lifecycle Strategy & Planning

  • Define long-range product refresh strategy and cohort-level targets
  • Establish prioritization frameworks (age, churn risk, service cost)
  • Translate strategy into annual deployment and Capex plans
  • Align lifecycle strategy with financial planning cycles

2. Capex Strategy, Modeling & ROI Governance

  • Build and maintain ROI models linking swaps to churn avoidance and cost savings
  • Partner with Finance to support capital planning and allocation decisions
  • Quantify trade-offs and inform executive decision-making
  • Track realized vs. expected return on asset refresh investments

3. Lifecycle Analytics (Churn & Service Cost)

  • Quantify relationships between asset age, churn propensity, and service cost
  • Develop segmentation models to identify at-risk accounts
  • Establish data-driven thresholds where replacement outperforms repair
  • Partner with CX and Customer Care to inform retention strategies

4. Proactive Swap Program Design & Execution

  • Design and scale proactive asset refresh programs beyond organic swap rates
  • Define targeting logic, eligibility criteria, and operational workflows
  • Partner with Care, Field Service and Scheduling to execute programs
  • Develop customer communication strategies with Marketing

5. Cross-Functional Leadership & Performance Management

  • Lead alignment across Service Ops, Finance, Sales, Product, and Supply Chain
  • Establish KPI framework and performance reporting cadence
  • Build dashboards and executive reporting for SLT visibility
  • Monitor performance vs. plan and drive corrective actions

Requirements

Must Have

  • 5-8+ years in program management, strategy, or financial analytics
  • Strong experience building business cases and ROI models tied to P&L outcomes
  • Ability to lead cross-functional initiatives without direct authority
  • Strong analytical and data interpretation skills
  • Executive-level communication and structured problem-solving
 

Must Be

  • Highly analytical with strong business judgment
  • Structured thinker who can build frameworks from ambiguity
  • Influential collaborator across Finance, Operations, and Commercial teams
  • Outcome-focused with accountability for measurable results
  • Comfortable operating in a fast-paced, evolving environment

Preferred Experience

  • Asset-heavy, rental, or subscription business model experience
  • Experience with lifecycle, fleet management, or service operations
  • Exposure to churn modeling and retention strategies
  • Familiarity with Capex planning and asset ROI evaluation
  • Experience with BI tools (Power BI, Tableau) and advanced Excel modeling
What We Offer
  • Medical, Dental, Vision which start day one
  • 401(k) match of 50% up to 6%
  • Life insurance 
  • Disability
  • Unlimited Paid Time Away
  • Parental leave
  • Additional voluntary benefits
  • Career progression opportunities
  • Coaching and professional development
$100,000 - $115,000 a year

Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Applicants

Beware of fake job offers falsely claiming affiliation with our company.

We never request banking details or other personally identifiable information during interviews.

Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.

Official emails are from our domain. Our approved emails will come from @quenchwater.com or @culliganquench.com.


Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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