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Customer Success Program Jobs (NOW HIRING)

Dealpath

Manager, Customer Success

New York, NY

$137K - $147K/yr

Build and improve onboarding programs for enterprise and strategic accounts, including new-hire ... Lead the development of Customer Success processes, playbooks, and success metrics to accelerate ...

Dealpath

Manager, Customer Success

New York, NY

$137K - $147K/yr

Build and improve onboarding programs for enterprise and strategic accounts, including new-hire ... Lead the development of Customer Success processes, playbooks, and success metrics to accelerate ...

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

Build and improve onboarding programs for enterprise and strategic accounts, including new-hire ... Lead the development of Customer Success processes, playbooks, and success metrics to accelerate ...

Netsurit

Customer Success Manager

New York, NY · Remote

$110K - $120K/yr

Customer Success * Program Management * Business Strategy You will gain exposure to: * Executive leadership teams * AI transformation programs * Real-world AI implementations * Emerging AI ...

Vanta

Director, Commercial Customer Success

Design and grow how Vanta drives customer outcomes through our partner customer success program - working cross-functionally to establish the model, enablement, and shared metrics for a partner ...

Zenlayer

Customer Success Partner

Diamond Bar, CA

Experience in managing customer success programs, customer retention, and upselling strategies. Ability to analyze customer data and usage trends to identify areas of improvement. * Strong ...

Zenlayer

Customer Success Partner

Diamond Bar, CA

Experience in managing customer success programs, customer retention, and upselling strategies. Ability to analyze customer data and usage trends to identify areas of improvement. * Strong ...

Pearson

Lead Specialist, Enterprise Customer Success

$100K - $115K/yr

The Lead Specialist, Customer Success (Enterprise) serves as the Enterprise Customer Success ... This senior individual contributor will lead complex, cross-product success programs focused on ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Ensure the Customer Success program is fully executed with precision, including onboarding ... oversight, lifecycle engagement, and structured success planning. * Continuously monitor account ...

Maxar

Senior Customer Success Manager

Herndon, VA · On-site

You will work closely with operators, analysts, program managers, and mission leaders to ensure ... Success in this role requires a combination of operational credibility, customer ...

Brex

Scaled Customer Success Manager

Seattle, WA

$99K - $124K/yr

Customer Success at Brex Customer Success is responsible for ensuring all of our customers meet ... Design and execute one-to-many programs, including email campaigns, webinars, office hours, and ...

Brex

Scaled Customer Success Manager

Salt Lake City, UT

$88K - $110K/yr

Customer Success at Brex Customer Success is responsible for ensuring all of our customers meet ... Design and execute one-to-many programs, including email campaigns, webinars, office hours, and ...

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Customer Success Program information

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How much do customer success program jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for customer success program in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
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Customer Success Program jobs near you

Digital Customer Success Program Manager

Notion Labs, Inc

San Francisco, CA • On-site

$170K - $210K/yr

Full-time

Posted 18 days ago

Job description

Who We Are
Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn't to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business's system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life's work.
About The Role
The Digital CS team is building the next generation of scalable customer outcomes - designed to drive value across thousands of accounts and directly enable our CSM 2.0 strategy. This role is the operational backbone of that vision. You'll design systems, build automation, and run experiments that turn strategy into scalable programs. You'll join a small, high-impact team building this function from the ground up globally.
What You'll Achieve
  • Build and optimize the global automated customer journey for the digital segment - segmentation logic, trigger architecture, and lifecycle programs.
  • Design and run experimentation loops for AI-powered engagement - guardrails, success metrics, and criteria for when to pivot a program.
  • Architect the attribution layer for Digital CS in partnership with Data Science to measure business impact.
  • Partner cross-functionally with Product, RevOps, Data Science, Enablement, and Marketing to align tooling, customer communications, and program design with scaled outcomes.
  • Own program reporting and iteration cadence - running the experimentation loop, surfacing insights, and making data-driven recommendations on where to invest and what to sunset.

Skills You'll Need to Bring
  • 5-7+ years in Digital CS, Operations, Lifecycle Marketing, Growth, or Customer Success - with hands-on experience building scaled customer programs.
  • Systems-level thinking: you can translate a strategic objective into action by defining the requirements, scoping the intended impact , and building the measurement framework.
  • Fluency with AI-powered customer engagement - you've worked with chatbots, custom agents, or in-product AI experiences and can translate emerging capabilities into scalable program design.
  • Track record of cross-functional influence, particularly partnering with Data Science and Engineering teams to build infrastructure that didn't exist before.
  • Strong communication skills - you can present a program business case to leadership and write a tight requirements doc for a cross-functional partners.
  • Bias toward building new things, not just optimizing existing programs.

Nice To Haves
  • Experience with segmentation and coverage model design, cost-to-serve analysis, or capacity planning.
  • Comfort designing global programs that scale across regions thoughtfully.
  • Familiarity with experimentation and A/B testing methodologies as applied to customer programs.

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated range for total on target earnings (including base salary and on target incentive pay) for this role is $170,000 - $210,000 per year.
By clicking "Submit Application", I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion's Global Recruiting Privacy Policy. #LI-Onsite
A Note on AI
You don't need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement - when that's the case, we'll say so explicitly in the qualifications. People who thrive here don't treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
Equal Opportunity & Accommodations
We hire talented people from a wide range of backgrounds. If you're excited about this role but don't meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

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