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Customer Service Advisor Jobs (NOW HIRING)

QGR Jiffy Lube

Customer Service Advisor

Olney, MD · On-site

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors ...

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How much do customer service advisor jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for customer service advisor in the United States is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.80 per hour, depending on experience, location, and employer.

What is the role of a customer service advisor?

A customer service advisor is responsible for assisting customers by answering inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and need strong communication and problem-solving skills to ensure customer satisfaction.

How to become a service advisor with no experience?

To become a customer service advisor with no experience, focus on developing strong communication and problem-solving skills, and consider completing relevant training or certifications such as customer service courses. Entry-level positions often provide on-the-job training, so demonstrating a positive attitude and willingness to learn can help you get started in the role.

What is the highest paying customer service?

The highest paying customer service roles are often in specialized fields such as technical support for IT or software companies, or in management positions like Customer Service Managers or Directors, which can offer salaries exceeding $70,000 annually. Advanced skills, certifications, and experience typically contribute to higher compensation in these roles.

What jobs pay 4000 a week without a degree?

Customer Service Advisor roles typically do not pay $4,000 a week without advanced experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses rather than formal education. These roles may require strong communication skills, certifications, or apprenticeships to achieve higher earnings.

What Is a Customer Service Advisor?

A customer service advisor is the main point of contact for customers who call the customer service phone number or online chat application of a business or company. Their primary job duties are communicating with customers and resolving their issues. Other responsibilities may include answering general questions, collecting feedback about customers’ experience, placing and tracking orders, explaining services, initiating or canceling service contracts, troubleshooting problems, and fielding complaints. The main objective of a customer service advisor is to offer attention to your business’s customers.

What are the key skills and qualifications needed to thrive as a Customer Service Advisor, and why are they important?

To thrive as a Customer Service Advisor, you need excellent communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills in this role. These competencies are crucial for resolving customer issues efficiently, maintaining satisfaction, and supporting a positive brand reputation.

What is the difference between Customer Service Advisor vs Customer Support Representative?

AspectCustomer Service AdvisorCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications in customer service or technical support often preferred
Work EnvironmentCall centers, retail, or office settings; direct interaction with customersCall centers, technical support centers, or online chat platforms; focus on resolving issues
Employer & Industry UsageRetail, banking, telecom, hospitalityIT, tech companies, telecom, e-commerce
Common Search & ComparisonCustomer Service Advisor vs Customer Support Representative

While both roles involve assisting customers, Customer Service Advisors typically handle general inquiries and provide information in retail or service industries. Customer Support Representatives often focus on technical issues and troubleshooting, especially in tech-related fields. The roles overlap in communication skills and work environments but differ in the nature of customer interactions and technical knowledge required.

What are Customer Service Advisors?

Customer Service Advisors are professionals who assist customers by answering queries, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in-person to ensure customer satisfaction and support. Their role is crucial in building positive relationships between a company and its clients, handling complaints, processing orders, and sometimes offering technical support. Effective communication, problem-solving skills, and a customer-oriented attitude are key qualities for this position.

How does a Customer Service Advisor typically handle challenging customer interactions, and what support is available from the team?

Customer Service Advisors frequently encounter challenging interactions, such as resolving complaints or managing dissatisfied customers. Most organizations provide advisors with training in de-escalation techniques and access to knowledge bases or escalation paths for complex issues. Team leads and supervisors are typically available for support, and regular team meetings or debriefs help share strategies and experiences. Collaboration with colleagues is encouraged to ensure consistent service and emotional support during demanding situations.
More about Customer Service Advisor jobs
What cities are hiring for Customer Service Advisor jobs? Cities with the most Customer Service Advisor job openings:
What are the most commonly searched types of Customer Service Advisor jobs? The most popular types of Customer Service Advisor jobs are:
Who are the top companies hiring for Customer Service Advisor jobs? The top employers for Customer Service Advisor jobs are:
What states have the most Customer Service Advisor jobs? States with the most job openings for Customer Service Advisor jobs include:
What job categories do people searching Customer Service Advisor jobs look for? The top searched job categories for Customer Service Advisor jobs are:
What are popular job titles related to Customer Service Advisor jobs? For Customer Service Advisor jobs, the most frequently searched job titles are:
Customer Service Advisor jobs near you
Infographic showing various Customer Service Advisor job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $43,138 per year, or $20.7 per hour.

Customer Service Advisor

QGR Jiffy Lube

Olney, MD • On-site

Full-time

Medical, Retirement, PTO

Re-posted 22 days ago

Job description

Description:

What can you expect as an Automotive Customer Service Advisor?

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors truly love helping our customers be reviewing past service work and communicating the vehicle's needs. Our best will inquire about the customer and the vehicle's complaints and work with our technicians to find a correction. Our Customer Service Advisors love to engage with the customer and are always welcoming them with a smile. Some of the reasons our advisors love working with us are:

  • Efficient teams delivering timely inspections
  • The use of a cutting edge POS system that graphically illustrates our customers' needs based on the vehicles' manufacturer recommendations
  • Thorough technicians that deliver quality inspection reports
  • Steady flow of customers

What you will do:

  • Greet the customer and acknowledge their request
  • Check-In the customer and verify information
  • Be an expert on all sales processes and initiatives
  • Process phone calls in a professional manner. Encourage the customer to come in for service work.
  • Be comfortable selling to our customers our product offerings
  • Document, verbally communicate and sell the recommendations
  • Write estimates and order parts for services as needed.
  • Be able to create and bill out all sales orders.
  • Work towards achieving any company-set goals or objectives, including individual sales goals.
  • Keep pace with customers, balancing multiple priorities and using good judgement to manage time.
  • Build relationships with customers by communicating the status of their vehicle, promise time.

Pay Range:

32,240 - 44,330 per year



Benefits include:

  • Competitive pay (based on experience)
  • Matching 401K
  • On-the-job training with Award Winning Online Training Platform: Jiffy Lube University
  • We promote from within a commitment we are passionate about
  • No late evenings
  • Tuition reimbursement
  • Paid vacation and holidays
  • Medical insurance
Requirements:

What are the Job Qualifications?

  • Driver's License
  • Ability to Stand on your feet for 10+ hours
  • Ability to speak English
  • Bi-lingual is a plus!
  • Previous sales experience is a plus - automotive is preferred