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Customer Service Officer Jobs (NOW HIRING)

Colonial Midwest Imports Inc.

Be Seen First

Customer Service Officer

Champaign, IL · On-site

$17 - $20/hr

We are seeking a reliable and customer-focused Customer Service Officer to join our growing mattress and adjustable base import business. This role is essential in ensuring our customers, wholesale ...

Limitless East Marketing

Customer Service Officer

Dallas, TX · On-site

$16.25 - $18/hr

We are seeking a detail-oriented and customer-focused Customer Service Officer to join our team in Dallas. This role is essential in ensuring a seamless and positive experience for our clients by ...

Alphabe Insight Inc

Customer Service Officer

Cleveland, OH · On-site

$50K - $60K/yr

We are seeking a Customer Service Officer who embodies professionalism, clear communication, and a customer-first mindset. In this role, you will serve as the primary point of contact for clients ...

Cabrini Health

Customer Service Officer

Malvern, AR · On-site

$18K/yr

Customer Service Officer Casual position Cabrini Malvern Hospital Location We're building for the better! By 2036, more than 150,000 patients will look to us for healthcare every year. At Cabrini ...

Alphabe Insight Inc

Customer Service Officer

Dallas, TX · On-site

$16.25 - $18/hr

We are seeking a detail-oriented and customer-focused Customer Service Officer to join our team in Dallas. This role is essential in ensuring a seamless and positive experience for our clients by ...

Five Star Bank

Customer Service Officer

Elk Grove, CA · On-site

$25 - $28/hr

Position Overview As a Customer Service Officer, you will support daily branch operations while delivering an exceptional client experience. Your responsibilities will include processing deposits and ...

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How much do customer service officer jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer service officer in the United States is $20.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $17.55 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Officer vs Customer Support Specialist?

AspectCustomer Service OfficerCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceSimilar credentials; certifications in customer support or communication are a plus
Work EnvironmentCall centers, retail, banking, hospitalityCall centers, technical support, online chat, email support
Employer & IndustryRetail, banking, telecom, hospitalityIT, tech companies, e-commerce, telecom
Search & Comparison IntentCustomer Service Officer vs Customer Support Specialist

Both roles focus on assisting customers, but Customer Service Officers often handle general inquiries in retail or banking, while Customer Support Specialists typically provide technical or product-specific support, especially in tech industries. The roles overlap in credentials and work environments, but their specific functions and industries differ slightly.

What are Customer Service Officers?

Customer Service Officers are professionals who interact with customers to address their inquiries, resolve complaints, and provide information about products or services. They serve as the main point of contact between a company and its customers, ensuring a positive customer experience by handling requests efficiently and courteously. Customer Service Officers may work in person, over the phone, via email, or through online chat platforms. Their role is crucial in maintaining customer satisfaction and loyalty, as well as representing the company’s brand and values.

What Is a Customer Service Officer?

A customer service officer is responsible for being the point of contact between a company and its customers. In this career, you specialize in handling problems related to customer and product support issues. You typically work with people in a call center setting, although you can also help customers face to face. Your job duties include receiving customer phone calls, acting as the representative of the company to the customer, and making sure the needs of the customer are being met.

What are the key skills and qualifications needed to thrive as a Customer Service Officer, and why are they important?

To thrive as a Customer Service Officer, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes specific industry certifications are typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure set outstanding professionals apart in this role. These skills and qualities are crucial for resolving customer issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by Customer Service Officers, and how can they effectively manage them?

Customer Service Officers often encounter challenges such as handling difficult customers, managing high call volumes, and resolving complex issues promptly. Effective management involves staying patient, using active listening skills, and following established conflict resolution techniques. Additionally, leveraging team support and regularly updating knowledge of company products and policies can help Customer Service Officers navigate these challenges more successfully.
More about Customer Service Officer jobs
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Customer Service Officer jobs near you
Infographic showing various Customer Service Officer job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 71% Full Time, and 27% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,880 per year, or $20.1 per hour.

Customer Service Officer

Colonial Midwest Imports Inc.

Champaign, IL • On-site

$17 - $20/hr

Full-time

PTO

Posted 15 days ago

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Job description

We are seeking a reliable and customer-focused Customer Service Officer to join our growing mattress and adjustable base import business. This role is essential in ensuring our customers, wholesale partners, and distributors receive timely support and accurate information.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and online platforms in a professional and timely manner
  • Follow up and resolves issues with orders, returns, and warranty claims accurately
  • Coordinate with warehouse and logistics teams to track shipments and resolve delivery issues
  • Maintain detailed records of customer interactions and transactions
  • Assist in resolving product issues and escalating complex cases when needed
  • Support sales team with order updates and customer communication


Qualifications:

  • High School Diploma. Bachelor's Degree is a plus
  • Minimum of two (2) years of customer service experience preferred (retail, logistics, or e-commerce is a plus)
  • Strong communication and problem-solving skills
  • Comfortable working with order management systems and basic office software
  • Ability to multitask and stay organized in a fast-paced environment
  • Positive attitude and team-oriented mindset