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Customer Service Officer Jobs (NOW HIRING)

Hope Bank

Service Officer

Irvine, CA

$24 - $30.50/hr

The Branch Service Officer is responsible for ensuring the efficient day-to-day operations of the ... Customer Service & Problem Resolution: * Deliver an exceptional customer experience by assisting ...

Hope Bank

Service Officer

Aiea, HI

$20 - $26.45/hr

The Branch Service Officer is responsible for ensuring the efficient day-to-day operations of the ... Customer Service & Problem Resolution: * Deliver an exceptional customer experience by assisting ...

Bank of Hope

Service Officer

Aiea, HI · On-site

$20 - $26.45/hr

The Branch Service Officer is responsible for ensuring the efficient day-to-day operations of the ... Customer Service & Problem Resolution: * Deliver an exceptional customer experience by assisting ...

Bank of Hope

Service Officer

Irvine, CA · On-site

$24 - $30.50/hr

The Branch Service Officer is responsible for ensuring the efficient day-to-day operations of the ... Customer Service & Problem Resolution: * Deliver an exceptional customer experience by assisting ...

Hope Bank

Service Officer

Los Angeles, CA

$24 - $30.50/hr

Customer Service & Problem Resolution: * Deliver an exceptional customer experience by assisting ... Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support ...

Bank of Hope

Service Officer

Los Angeles, CA · On-site

$24 - $30.50/hr

Customer Service & Problem Resolution: * Deliver an exceptional customer experience by assisting ... Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support ...

Bank of Hope

Service Officer

Torrance, CA · On-site

$24 - $30.50/hr

Customer Service & Problem Resolution: * Deliver an exceptional customer experience by assisting ... Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support ...

Hope Bank

Service Officer

Torrance, CA

$24 - $30.50/hr

Customer Service & Problem Resolution: * Deliver an exceptional customer experience by assisting ... Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support ...

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All JobsCustomer Service Officer Jobs

Customer Service Officer information

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$12

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How much do customer service officer jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer service officer in the United States is $20.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $17.55 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Officer vs Customer Support Specialist?

AspectCustomer Service OfficerCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceSimilar credentials; certifications in customer support or communication are a plus
Work EnvironmentCall centers, retail, banking, hospitalityCall centers, technical support, online chat, email support
Employer & IndustryRetail, banking, telecom, hospitalityIT, tech companies, e-commerce, telecom
Search & Comparison IntentCustomer Service Officer vs Customer Support Specialist

Both roles focus on assisting customers, but Customer Service Officers often handle general inquiries in retail or banking, while Customer Support Specialists typically provide technical or product-specific support, especially in tech industries. The roles overlap in credentials and work environments, but their specific functions and industries differ slightly.

What is the role of a customer service officer?

A customer service officer is responsible for assisting customers by answering inquiries, resolving complaints, and providing information about products or services. They often work in call centers or retail environments, using communication skills and sometimes customer management tools to ensure customer satisfaction.

What are the top 3 skills of customer service?

Customer Service Officers need strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, and patience to handle difficult situations calmly. These skills help ensure positive customer experiences and maintain company reputation. Familiarity with customer service tools and active listening are also valuable assets in this role.

What are Customer Service Officers?

Customer Service Officers are professionals who interact with customers to address their inquiries, resolve complaints, and provide information about products or services. They serve as the main point of contact between a company and its customers, ensuring a positive customer experience by handling requests efficiently and courteously. Customer Service Officers may work in person, over the phone, via email, or through online chat platforms. Their role is crucial in maintaining customer satisfaction and loyalty, as well as representing the company’s brand and values.

What Is a Customer Service Officer?

A customer service officer is responsible for being the point of contact between a company and its customers. In this career, you specialize in handling problems related to customer and product support issues. You typically work with people in a call center setting, although you can also help customers face to face. Your job duties include receiving customer phone calls, acting as the representative of the company to the customer, and making sure the needs of the customer are being met.

What is the highest paying job in customer service?

The highest paying roles in customer service are often managerial or specialized positions such as Customer Service Director or Customer Experience Manager, which can offer salaries exceeding $80,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the key skills and qualifications needed to thrive as a Customer Service Officer, and why are they important?

To thrive as a Customer Service Officer, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes specific industry certifications are typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure set outstanding professionals apart in this role. These skills and qualities are crucial for resolving customer issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by Customer Service Officers, and how can they effectively manage them?

Customer Service Officers often encounter challenges such as handling difficult customers, managing high call volumes, and resolving complex issues promptly. Effective management involves staying patient, using active listening skills, and following established conflict resolution techniques. Additionally, leveraging team support and regularly updating knowledge of company products and policies can help Customer Service Officers navigate these challenges more successfully.

Is CSR a good entry level position?

A Customer Service Officer position is typically considered an entry-level role that requires strong communication and problem-solving skills. It often provides on-the-job training and can serve as a stepping stone to higher positions in customer support, sales, or management.
More about Customer Service Officer jobs
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What states have the most Customer Service Officer jobs? States with the most job openings for Customer Service Officer jobs include:
What job categories do people searching Customer Service Officer jobs look for? The top searched job categories for Customer Service Officer jobs are:
What are popular job titles related to Customer Service Officer jobs? For Customer Service Officer jobs, the most frequently searched job titles are:
Customer Service Officer jobs near you

Service Officer

Hope Bank

Irvine, CA

$24 - $30.50/hr

Full-time

Posted 13 days ago

Key responsibilities

  • Handle daily operational functions and routine transactions accurately and efficiently while ensuring branch compliance with all policies, procedures, and regulatory requirements.

  • Assist with teller duties including processing deposits, withdrawals, transfers, and other transactions, and act as an escalation point for complex customer issues.

  • Help mentor tellers and front-line staff on procedures and standards, provide operational guidance, and assist with back-office administrative tasks as needed.

Job description

The Branch Service Officer is responsible for ensuring the efficient day-to-day operations of the branch, while delivering exceptional customer service. They work under the direct supervision of the Operations Manager and ensures operational efficiency, compliance, and support in all aspects of branch activities.

Branch Operations Support:

  • Handle daily operational functions accurately and efficiently, including all other routine transactions.
  • Ensure branch compliance with all policies, procedures, and regulatory requirements, including security protocols.
  • Assist with teller duties at least 25% of their time including peak hours or staff shortages, processing transactions such as deposits, withdrawals, transfers, and other routine transactions with efficiency.
  • Adhere to and enforce fraud detection and prevention protocols, reviewing any suspicious account activity and reporting potential risks.
  • Assist with the preparation and coordination of audits, following through on any corrective actions.

Customer Service & Problem Resolution:

  • Deliver an exceptional customer experience by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all clients.
  • Engage proactively with customers to understand their needs, offering personalized banking solutions that enhance the customer relationship.
  • Act as a role model for front-line staff, ensuring that the highest levels of customer service are maintained at all times.
  • Act as an escalation point for more complex customer issues and work with other departments to provide effective solutions.
  • Identify opportunities for cross-selling and upselling bank products and services, contributing to the branch’s overall sales goals.
  • Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support customer retention and expansion efforts, helping to grow the branch’s customer base.

Team Support & Leadership:

  • Help mentor tellers and other front-line staff on bank procedures, customer service standards, and operational tasks.
  • Provide guidance to the team on operational issues and ensure consistent application of best practices.
  • Assist with back-office duties as needed, including processing wire transfers, stop payments, and other administrative tasks.

Job Qualifications/Requirements

Education/Credentials

  • Minimum Education Level: High School Diploma

Prior Experience

  • Required: At least 3 years of experience working in branch operations.

Skills

  • English: Written: Advanced Verbal: Fluent
  • Required: Ability to manage multiple tasks, projects and deadlines simultaneously.
  • Required: Excellent verbal and written communication skills.
  • Required: Strong organizational skills with a willingness to adapt to change as needed in a fast paced environment.

Additional Languages: Korean preferred

The salary range for this full-time position is $24.00 - $30.50 hourly + bonus + benefits 

Salary ranges are determined based on qualifications, level, and location

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law. 

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