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Customer Service Officer Jobs (NOW HIRING)

City of Odessa Police

Community Service Officer

Odessa, TX · On-site

$4K - $5K/mo

Community Service Officer Summary : Under general supervision, Community Service Officers are ... Excellent customer service * Working as a team member with other law enforcement and city ...

mytfcuhr

Member Service Officer (MSO)

Oklahoma City, OK · On-site

$22.20/hr

As a Member Service Officer (MSO) , you will be responsible for the following: * Assisting members ... A passion for assisting customers and a sense of professionalism. * Proficiency in Microsoft Office ...

Wisconsin

Community Service Officer

Kenosha, WI

$11/hr

Community Service Officer Job Category: Student Hourly Job Profile: Student Help Job Summary ... Customer service experience * Ability to use tablet computer. Education: High School Diploma. How ...

City of Elmhurst, IL

Police Service Officer

Elmhurst, IL · On-site

$28.03 - $42.04/hr

City of Elmhurst Employment Opportunity Police Service Officer Position Summary Performs duties in ... AND three (3) years of customer service experience; OR an equivalent combination of education ...

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How much do customer service officer jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer service officer in the United States is $20.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $17.55 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Officer vs Customer Support Specialist?

AspectCustomer Service OfficerCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceSimilar credentials; certifications in customer support or communication are a plus
Work EnvironmentCall centers, retail, banking, hospitalityCall centers, technical support, online chat, email support
Employer & IndustryRetail, banking, telecom, hospitalityIT, tech companies, e-commerce, telecom
Search & Comparison IntentCustomer Service Officer vs Customer Support Specialist

Both roles focus on assisting customers, but Customer Service Officers often handle general inquiries in retail or banking, while Customer Support Specialists typically provide technical or product-specific support, especially in tech industries. The roles overlap in credentials and work environments, but their specific functions and industries differ slightly.

What are Customer Service Officers?

Customer Service Officers are professionals who interact with customers to address their inquiries, resolve complaints, and provide information about products or services. They serve as the main point of contact between a company and its customers, ensuring a positive customer experience by handling requests efficiently and courteously. Customer Service Officers may work in person, over the phone, via email, or through online chat platforms. Their role is crucial in maintaining customer satisfaction and loyalty, as well as representing the company’s brand and values.

What Is a Customer Service Officer?

A customer service officer is responsible for being the point of contact between a company and its customers. In this career, you specialize in handling problems related to customer and product support issues. You typically work with people in a call center setting, although you can also help customers face to face. Your job duties include receiving customer phone calls, acting as the representative of the company to the customer, and making sure the needs of the customer are being met.

What are the key skills and qualifications needed to thrive as a Customer Service Officer, and why are they important?

To thrive as a Customer Service Officer, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes specific industry certifications are typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure set outstanding professionals apart in this role. These skills and qualities are crucial for resolving customer issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by Customer Service Officers, and how can they effectively manage them?

Customer Service Officers often encounter challenges such as handling difficult customers, managing high call volumes, and resolving complex issues promptly. Effective management involves staying patient, using active listening skills, and following established conflict resolution techniques. Additionally, leveraging team support and regularly updating knowledge of company products and policies can help Customer Service Officers navigate these challenges more successfully.
More about Customer Service Officer jobs
What cities are hiring for Customer Service Officer jobs? Cities with the most Customer Service Officer job openings:
Who are the top companies hiring for Customer Service Officer jobs? The top employers for Customer Service Officer jobs are:
What states have the most Customer Service Officer jobs? States with the most job openings for Customer Service Officer jobs include:
What job categories do people searching Customer Service Officer jobs look for? The top searched job categories for Customer Service Officer jobs are:
What are popular job titles related to Customer Service Officer jobs? For Customer Service Officer jobs, the most frequently searched job titles are:
Customer Service Officer jobs near you
Infographic showing various Customer Service Officer job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 71% Full Time, and 27% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,880 per year, or $20.1 per hour.

Community Service Officer

City of Odessa Police

Odessa, TX • On-site

$4K - $5K/mo

Full-time

Posted 29 days ago

Job description

Community Service Officer

Summary: Under general supervision, Community Service Officers are responsible for developing, implementing, and managing a variety of community service programs and initiatives.

Essential Functions: -- Essential duties and responsibilities may include, but are not limited to, the following:

  • Identifying and addressing community concerns and needs related to public safety.
  • Assist patrol officers in activities and tasks other than criminal enforcement.
  • Responds to non-emergency calls for service; investigates, documents, and resolves citizen complaints, traffic incidents, crimes, and illegal activities.
  • Respond to citizens' requests for assistance and enforce minor traffic/parking violations fairly and consistently.
  • Investigates minor criminal offenses; secures evidence; completes detailed reports and required paperwork.
  • Maintains OPD vehicle and equipment according to Department standards.
  • Maintains the integrity, professionalism, values, and goals of the Odessa Police Department by assuring that all rules and regulations are followed and that accountability and public trust are preserved.
  • Assists law enforcement officers and crime scene unit technicians with various roles during the response to the needs of citizens.
  • Attends community events and interacting with residents.
  • Parking enforcement.
  • Distributes public safety materials.
  • Provides case information and explains how the criminal justice system works.
  • Provides information and assistance within the scope of designated authority.
  • Addresses community organizations and citizen groups to explain the OPD crime prevention programs.
  • Supports departmental operations with regular and timely attendance.
  • Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties that are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.

Minimum Qualifications: High School Diploma or GED required. Satisfactory results on a background investigation and polygraph are required.

Preferred Knowledge of:

  • Geography, roads, and landmarks of the City and surrounding areas.

Preferred Skills in:

  • Excellent customer service
  • Working as a team member with other law enforcement and city departments.
  • Assessing and prioritizing multiple tasks, projects, and demands.
  • Communicating effectively verbally and in writing.

License and certification requirements: A valid State Driver's License is required. Additional technical training and certifications may be required.

Physical demands and working environments: Work is performed in a standard office environment and the field on patrol. While performing the duties of this job, the employee is regularly required to use hands to operate equipment, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The position requires the ability to comprehend and express information and ideas in oral and written forms.

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