Customer Service Officer Jobs (NOW HIRING)

Job Summary

The Housing Community Service Officer reports to the Police Lieutenant and receives direction from the Lead Housing Community Service Officer. The Housing Community Service Officer is responsible for providing a safe and secure environment for the residents, guests, staff, and facilities of University Housing Services. The Housing Community Service Officer assists with providing public safety services for the SJSU residence community that houses approximately 4200 students, staff and families in two apartment buildings and four residence halls.

Key Responsibilities

• Perform foot patrol of the Housing buildings and grounds
• Address Housing concerns as directed by University Housing Services Staff and University Police
• Encourage compliance with Housing policies
• Report suspected hazards and criminal behavior
• Provide assistance to patrons and staff as requested
• Respond to calls for services
• Checks-in regularly with Building Desk during shift
• Go on rounds with a building RA on Duty team on a rotating basis
• Serve as a police escort to residents
• Monitor parking garage in Campus Village B and issue tickets as needed for unauthorized vehicles
• Utilize the access card system to obtain information regarding resident entry and building access
• Utilize Closed Circuit Television surveillance system
• Monitor and Fire Safety Systems and Alarms
• Enter requests into TMA system regarding maintenance, facilities and security related issues
• Respond to alarms and emergency situations
• Assist University housing staff and University Police with crisis response as appropriate
• Serve on University Housing Services emergency preparedness and crisis response team
• Submit reports and provide updates regarding incidents
• Produce and enter reports into Maxient as needed
• Participate in regular meetings with Housing leadership team

After appointment, Housing Community Service Officers must successfully complete the appropriate training program designed by the University Police Department.

The Housing Community Service Officer must have the ability to walk, stand, sit, see in appropriate color vision, hear in an appropriate range of sounds, balance, climb, twist, bend, and reach with hands and arms. Assignments will require standing, sitting, or walking for lengthy periods of time, and may be indoors or outdoors. Employees may be exposed to physical and verbal abuse where considerable self-control must be exercised. Some of the work may require considerable physical exertion and viewing of surveillance monitor equipment.

The work environment is a multi-story building, exterior walkways, and access ways. Any indoor assignment may require standing, sitting, or walking for lengthy periods of time. Employees may be exposed to weather conditions and outdoor temperatures. Employees may be exposed to physical and verbal abuse where considerable self-control must be exercised. Some of the work may require considerable physical exertion and viewing of surveillance monitor equipment. Incumbents are assigned to shift work and rotated among various assignments.

Knowledge, Skills & Abilities

• Ability to learn, quickly learn, understand, and apply specific Housing and San Jose State University regulations
• Ability to understand and apply local, state and federal laws
• Knowledge of, or ability to learn to use, applicable public safety equipment and systems
• Ability to prepare clear and concise reports
• Excellent oral and written communication skills
• Ability to act calmly and rationally in emergency situations
• Ability to understand and operate a computer card key access station
• Ability to understand and operate fire safety and alarms systems
• Ability to learn Police 10 code
• Excellent customer service skills
• Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural and socio-economic community environment.
• Ability to monitor/access CCTV screens
• Ability to possess a valid California Driver's license
• Ability to communicate with constituents in a professional and respectful manner

Required Qualifications

• High School Diploma or Equivalent
• Valid California Driver's License

License

A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Preferred Qualifications

• Six months previous police/security/military law enforcement training and/or experience
• Experience working in a residential setting
• Customer Service Experience
• Experience working with student populations

Compensation

Classification: Community Service Specialist I
Anticipated Hiring Salary: $4,659/month (Step 16)
CSU Salary Range: $3,461/month - $5,043/month
San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

This position is open until filled.

Work Schedule

Selected candidates will be placed in one of the following shifts based on operational needs.
Day Shift: Sunday, Monday, Tuesday, and every other Wednesday, 7:00 a.m.-7:00 p.m.
Night Shift: Thursday, Friday, Saturday, and every other Wednesday, 7:00 p.m.-7:00 a.m.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Equal Employment Statement

San Jose State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).