3 Avance Customer Service Officer Jobs Hiring Near You

Description:

Job Overview

The Development Associate provides proactive and responsive support advancing our fundraising and donor relations efforts. The Development Associate works reports to the Chief Development Officer (CDO) to help drive AVANCE’s fundraising strategies, project coordination, data management, and social media campaigns. This support role is important for the success of the Development Team and the sustainability of AVANCE.

Job Responsibilities

• Donor Database and Grants Management
• Responsible for CRM database structure, enters and coordinates data entry for donor records, donation tracking, gift processing, donor rolls, prospect lists, performance tracking and ensures donor database records are kept up to date.  
• Define and generate CRM reports and build dashboards for CDO and CEO at request.  
• Support the implementation and maintenance and support the CRM migration, rollout, and implementation efforts for HQ and the Chapter network.  
• Assists with management and tracking of grant documents through the grant lifecycle, including entering information into the donor management systems (Donor Perfect, SharePoint, Outlook, Monday, etc.) and coordinating grant kickoffs and reporting. 
• Collaborates closely with CFO and Finance Manager to ensure accurate tracking of pledges and donations. 
• Researches donors and prospects to provide donor profiles, corporate performance reports and other intelligence gathering information. 
• Researches current and prospective funder organizational and personnel changes. 
• Donor Stewardship and Social Media Campaigns
• Conducts donor research and prospecting, develops major donor profiles, maintains cultivation/solicitation schedules, and administers a stewardship schedule for new President Council major donor campaign.  
• Assists with donor pipeline maintenance, move management, and stewardship cycle process 
• Creates and designs donor impact reports, gift acknowledgments, and pledge reminders. 
• Serves as a co-creator, producer, designer of development campaign content, marketing, and public relations materials and collateral.  
• Serves as a primary liaison with Social Media Coordinator to co-produce development content for the website, social media, e-mail, e-newsletters and e-appeals and fundraising events.  
• Works closely with CDO, to support and help execute annual appeals (EOY, Giving Tuesday, etc.) including direct mail and digital campaigns and donor stewardship functions. 
• Administrative Support
• Organizes and maintains schedules, calendars, and appointments for Chief Development Officer which may include meetings, events and arrangements associated with such, including preparing agendas, minutes, equipment, location, information packets and follow up action items. 
• Provides administrative support to Development Team including, but not limited to arranging team meetings, conference calls, scheduling meetings/coordinating calendars among multiple staff members, reserving rooms required for meetings, coordination with AVANCE network, printing/assembling documents for meetings, purchasing and organizing supplies, meeting notes and distribution. 
• Follows established processes for maintaining files, logs and other tracking systems for a variety of donor information, projects and events. 
• Makes travel arrangements for out-of-town development staff travel.
• Performs other duties as assigned

AVANCE Core Competencies

• Execution & Accountability
• Problem Solving & Decision-Making
• Communication & Influence
• Collaboration & Teamwork
• Stakeholder Focus
• Adaptability & Continuous Learning

Requirements:

Education

Required:

• High School Diploma or equivalent

Preferred:

• Bachelor's Degree and/or two years' professional experience in a development support position [Insert preferred education level]

Work Experience

Required:

• Two years' professional experience in an administrative, project management, and /or development support position

Preferred:

• Demonstrated experience in fundraising and event planning
• Experience with Donor/Customer Relationship Management databases, including data entry and report generation 
• Prior experience developing donor appeals content for the website, social media, e-mail, e-newsletters and e-appeals and fundraising events.  
• Demonstrated interest and experience improving early childhood outcomes for children and families 
• Work experience in grants management and reporting functions  

Additional Skills

• Passionate about advancing equity in early childhood and supporting children and families 
• Excellent writing, editing, and proofreading skills 
• High proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook; Office 365, Monday, as well as Google Drive 
• Strong writing and interpersonal communication skills 
• Exceptional organizational skills and attention to detail 
• Experience using communications via digital platforms (e-news, social media) 
• Maintain established work relationships and schedule while being adaptable to change  
• Ability to communicate work priorities to leadership and cross-functional teams  
• Ability to multi-task in a small team environment and manage multiple projects and deadlines 
• Ability to negotiate timelines, set priorities, meet deliverables with internal and external partners 

Travel

• Ability to travel to various sites: Dependable transportation is required daily with a valid driver’s license, a clean driving record (subject to annual MVR (Motor Vehicle Report) check and policy), current auto liability insurance and be bondable by AVANCE, Inc.
• Travel required up to 20% of the time for work-related site visits, meetings, and functions.

Working Conditions

• Work is generally performed in an office environment. 
• Noise level in the work environment is moderate to occasionally loud (examples: business office with computers and printers, light to moderate traffic, human voices). 
• Standard office equipment generally used includes:
• Telephone
• Personal Computer (monitor, keyboard, and mouse) or Tablet
• Printer/Photocopy Machine
• Calculator
• May be required to operate a motor vehicle during duties.  

Mental and Physical Demands

Maintain emotional control under stress; work with interruptions and deadlines; walking, standing, stooping, bending, pulling and pushing, use hands to finger, handle or feel; reach with hands and arms; occasional: lifting/carrying, pulling/pushing 10-30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Environmental Factors

Occasional exposure to biological hazards (communicable diseases, bacteria, insects, mold, fungi, etc.). Occasional expose to weather-related conditions when working in outside environment/neighborhoods and events. 

ADA/ADAAA Statement

AVANCE is committed to equal opportunity in employment for persons with disabilities and complies with the Americans with Disabilities Act of 1990 (ADA), as amended, and any other applicable state and federal laws. Accordingly, AVANCE does not discriminate against qualified individuals with disabilities in regard to application, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment. Moreover, it is AVANCE’s policy to provide reasonable accommodations in employment to qualified individuals with disabilities so that they can perform the essential functions of the job, unless the accommodation would impose an undue hardship on the operation of AVANCE’s business or would change the essential functions of the position. Retaliation against an individual with a disability for utilizing this policy or seeking reasonable accommodation is prohibited. Individuals with any questions or requests for accommodation should contact the Human Resources Department.