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Customer Service Advisor Jobs in Tennessee (NOW HIRING)

Valvoline

Customer Service Advisor

Atoka, TN · On-site

$17/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

Valvoline

Customer Service Advisor

Hermitage, TN · On-site

$18.75/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

VIOC

Customer Service Advisor

Atoka, TN · On-site

$17/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

VIOC

Customer Service Advisor

Hermitage, TN · On-site

$18.75/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

VIOC

Customer Service Advisor

Milan, TN · On-site

$17.50/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

Valvoline

Customer Service Advisor

Hermitage, TN · On-site

$18.75/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

Pep Boys

Lead Customer Service Advisor

Murfreesboro, TN · On-site

$11 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the CSL assumes key holder responsibilities, including opening and closing the store based on scheduled ...

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All JobsCustomer Service Advisor JobsCustomer Service Advisor Jobs in Tennessee

Customer Service Advisor information

See Tennessee salary details

$10

$18

$30

How much do customer service advisor jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service advisor in Tennessee is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $21.59 per hour, depending on experience, location, and employer.

What is a customer service advisor?

A customer service advisor is the main point of contact for customers who call the customer service phone number or online chat application of a business or company. Their primary job duties are communicating with customers and resolving their issues. Other responsibilities may include answering general questions, collecting feedback about customers’ experience, placing and tracking orders, explaining services, initiating or canceling service contracts, troubleshooting problems, and fielding complaints. The main objective of a customer service advisor is to offer attention to your business’s customers.

What are the key skills and qualifications needed to thrive as a customer service advisor?

To thrive as a Customer Service Advisor, you need excellent communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills in this role. These competencies are crucial for resolving customer issues efficiently, maintaining satisfaction, and supporting a positive brand reputation.

How does a customer service advisor typically handle challenging customer interactions, and what support is available from the team?

Customer Service Advisors frequently encounter challenging interactions, such as resolving complaints or managing dissatisfied customers. Most organizations provide advisors with training in de-escalation techniques and access to knowledge bases or escalation paths for complex issues. Team leads and supervisors are typically available for support, and regular team meetings or debriefs help share strategies and experiences. Collaboration with colleagues is encouraged to ensure consistent service and emotional support during demanding situations.

What is the difference between Customer Service Advisor vs Customer Support Representative?

AspectCustomer Service AdvisorCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications in customer service or technical support often preferred
Work EnvironmentCall centers, retail, or office settings; direct interaction with customersCall centers, technical support centers, or online chat platforms; focus on resolving issues
Employer & Industry UsageRetail, banking, telecom, hospitalityIT, tech companies, telecom, e-commerce
Common Search & ComparisonCustomer Service Advisor vs Customer Support Representative

While both roles involve assisting customers, Customer Service Advisors typically handle general inquiries and provide information in retail or service industries. Customer Support Representatives often focus on technical issues and troubleshooting, especially in tech-related fields. The roles overlap in communication skills and work environments but differ in the nature of customer interactions and technical knowledge required.

Is a customer service advisor a good entry level job?

A customer service advisor role is often considered a good entry-level job because it requires minimal prior experience and helps develop communication, problem-solving, and interpersonal skills. It typically involves working in a fast-paced environment, using tools like CRM software, and may lead to advancement within customer support or other departments.

What skills do you need to be a customer service advisor?

A customer service advisor needs strong communication skills, problem-solving abilities, and patience to handle customer inquiries effectively. They should be proficient in using computer systems and customer service software, and often require good interpersonal skills to maintain positive interactions with customers.
More about Customer Service Advisor jobs

What are the most commonly searched types of Customer Service Advisor jobs in Tennessee?

The most popular types of Customer Service Advisor jobs in Tennessee are:

What are popular job titles related to Customer Service Advisor jobs in Tennessee?

For Customer Service Advisor jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Service Advisor jobs in Tennessee look for?

The top searched job categories for Customer Service Advisor jobs in Tennessee are:

What are popular job titles related to Customer Service Advisor jobs in TN?

For Customer Service Advisor jobs in TN, the most frequently searched job titles are:

Customer Service Advisor jobs near you
Infographic showing various Customer Service Advisor job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,152 per year, or $18.8 per hour.

Customer Service Advisor

Valvoline

Atoka, TN • On-site

$17/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Valvoline rating

6.1

Company rating: 6.1 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

503rd of 542 rated manufacturers

Job description

What You’ll Do:

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting

impressions and build loyal customers by using product knowledge and services to present oil change options and

additional services. No matter your experience, our training program will prepare you to communicate successfully

with our guests and provide you with the skills and confidence to be exceptional under the hood. We will help you

become an expert on our products, services, and company knowledge.

JOB LOCATION: 11018 Highway 51 S, Atoka, TN, 38004

At VIOC, “It all starts with our people.” Creating a diverse and welcoming workplace with team members from varied

backgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons with

disabilities are strongly encouraged to apply.

The perks and benefits we’ll provide you:*

  • Competitive weekly pay - $17 per hour

  • Paid on-the-job training – No previous automotive experience is required

  • Flexible work schedule: No late evenings or holidays

  • Paid time off (PTO), and holiday pay

  • Company provided uniforms and tools

  • Tuition and certification assistance and access to a FREE online university

  • Medical and prescription drug coverage – with Health Savings Account contributions

  • Dental, vision, and 401(k) retirement savings plans – 100% match up to 5%

  • We promote from within – a commitment we are passionate about

  • Back-up Child and Elder Care

  • 50% discount on Valvoline Instant Oil Change (VIOC) automotive services

*Terms and conditions apply, and benefits may differ depending on location.

What you’ll need to succeed:

  • Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations

  • Effective interpersonal and oral communication skills

  • Interacting with people face-to-face

  • Eagerness to learn and grow

  • Occasionally lift up to 50 pounds

  • Willing to be top-side technician cross-trained

  • Have full mobility and can work with your hands above your head

  • Can stand for extended periods of time and climb stairs

  • Comfortable working in a non-climate-controlled environment

  • This role requires the ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions

  • English fluency in reading, writing, and speaking

How you’ll advance in your career:

At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here (https://app.altrulabs.com/valvoline/vioc-careers) to learn more and

to hear from some of our ‘Vamily’ members. With an award-winning training program, commitment to safety, and fair

and honest values, we’re here to help you reach every milestone.

*Terms and conditions apply, and benefits may differ depending on location

Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

What Valvoline employees say

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About Valvoline

Sourced by ZipRecruiter

Valvoline Inc., headquartered in Lexington, Kentucky, US, is an international manufacturer and distributor of automotive oil, additives, and lubricants. Established in 1866 by Dr. John Ellis, Valvoline is recognized as the creator of the world's first high mileage motor oil, advancing as a leader in the automotive lubricant industry ever since. The company's product portfolio incorporates a vast range of motor and industrial oils, lubricants, and automotive maintenance goods. Valvoline’s mission is "to power the success of every team member and business partner by living our culture and values", which stand on a foundation of 'People', 'Performance', 'Innovation' and 'Continuous Improvement'.

Industry

Oil and gas extraction

Company size

5,001 - 10,000 Employees

Headquarters location

Lexington, KY, US

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